service.in@xiaomi.com: Xiaomi India Customer Care Email

Cell phone purchaced on 16sep 2016, it switches of automatically. Complaint lodged 20th sep 2016 till i am not received new phone.

invoice no. 1473990716984946804-
orderno. 5160915237190151
phno. 9985983840

Placed the order of mobile phone, Xiaomi Redmi Note 3 (Gold 32GB ) #X000LBS69X of Rs. 12079/- online through AMAZON on 25-Sep-2016 , Order #403-7086014-8105120 received the order but it was not upto expectations. When I open it later, I found the scratch on screen of mobile which I had ignored but on charging of battery, overheating was observed and later on the scratch observed has gone wider and turn to crack on screen. I called the customer service and briefed the detail, and they have promised for replacement but unfortunately no one has come to collect the phone. After lots of follow up every time I had different experience.

At last , I went to Xiaomi service center, sector 22C , Chandigarh as suggested by Amazon. But even the phone is warranty period , no replacement/refund is entertained. As per your policy users who have received a defective or a damaged mobile phone fulfilled by Amazon will be eligible for a free replacement within a period of 10 days of purchase. Request you to Plz take necessary action.

Regards
Vinod Kumar Malik
9815060806

I have purchased red mi2 prime in march 2016. My camera is not working now. I am getting an error. So plz help to come out of this problem. So plz give me the invoice number of my redmi 2 prime.

Replacement services is very bad as compared to other mobile.

It is a rubbish brand phone customer care not respond us for about continuous 2-3 hours. And redmi note 3 the big brand phone is a silly phone in 2 months of purchase it's sound quality failure even it's incoming call speaker can damage in such short duration. don't try to buy this company phones.

I have been purchase Xiaomi 3s Prime on 30th september 2016, order no. : 5160928567180258.

This mobile have charging problem. I talked to customer care now your number is going busy where i should go to replace it. Reply me as soon as possible or Contact me on 9891221760.

Model-redmi note 3
MIUI version-8.0.5.0(LHOMIDG)
i buy this product on 11-august-2016, and now it's fingerprint scanner stopped working since last night, it was in my pocket and then i tried to unlock it it doesn't respond. I restored it but nothing happen. please help.

I have warranty on my product but service centres said there is only paid service then why MI gives warranty on products. i am very disappointed with the service of MI.

My mi 2 prime has got software problem. when i update your mi 2 prime the phone when restarted automatically the phone was not updated. after 2 to 3 hrs it was hang on mi logo. now my phones software is not responding the phone is not getting on. i want pick me service because no service center in belgaum.

i have redmi 2 prime ... my phone can not get the miui 8 update how can i update my phone???

Sir, I had bought redmi note3 two months ago and had a good experience with your product. Now I had a breakage of my mobile screen, so how can I get an original screen replacement. L please notify me as soon as possible. contact me on +919681175608.

i am try to use fastboot method in redmi note 3 to flash rom but it stucked in edl mode and i cant came out of it.

Dear Sir,

My new hand set (redmi 3S prime) Just i will pickup, but the phone is not worked because of IMEI number invalided shows in my hand set.

IMEI numbers are 861112030052808, 861112030052816

So please consider this complaint and give the response immediate.

Would you please let me know where is the guest mode situated in redmi note 3?

Hello sir,

I have an issue that my MI prime 2 cell is getting switch off if the battery has 100% battery & sometimes the cell cannot get restart & showing me reboot. Now it takes a lot of hours to get charged & cell gets hot & battery also & it's only being 6months buying this cell. I don't know what to do.? Plz reply ASAP.

Dear sir/mam

I purchase red mi note 3 pro @ 2 month ago but last 3 days handset not working proparly. error showing on screen is fastrebot when i press volume down key the handset restart continuously. so pls give me solution about this problem.

I try to contact your helpline number but i think this number is not working, i so tired for that so i request to you plz give me solution on urgent basis

Thanks
mangesh
nashik
mob- 9730509828

Mi is a world largest 2 number company but service is not satisfactory. my mobile mi note 3 32 gb audio jack other cosmetic fault. but service not satisfied and company give very fast service to the customer. please read this msg and give fast service.

mobile no 9128661513
address - patna
when i go to serivce center address Mi exclusive service center
2.4 (62) · Mobile Service Provider Company
opposite Rajendra Nagar Railway Station, Mahatma Gandhi Nagar · 085215 96838

Then he said that you have to wait for 20 to 30 days for only adaptor. pls mi india take appropriate action against service center listen customer problem and solve it earlier. dont force people to not buy mi phones

Sir, i have lost my xiaomi redmi note 3 32 gb. please block my mobile.

Pls help what do? mi password I am forget
and phone is blocked ,now what to do service? center tell me to go mi.com now you tell me what do?

No respons for any complaint.

No response on motherboard change. after one months. mi service is very poor and redmi note3 (32gb) set is very worst. my mobil purchasing on only 3months.

I have lost my new mobile phone i.e. Redmi 3 S with S.No-12332/20005786 &
IMEI No 1-86112037148021
IMEI No 2-86112047148039
if the mobile can be locked or can be searched. please notify as early as possible.

Hello, I had bought the mi band 2 from Amazon (order id- 171-395407-20755502) which was delivered to my residence on the 3 October 2016, It is a fantastic band and I recommended it to my friends who bought it too. Until 16th of October, The heart rate sensor has stopped working now, its showing no results for the same, Amazon has 10 day return policy which got over unfortunately on the 14th

I visited the mi service centre as they were the only hope left. But they refused to take my complaints as I bought this from Amazon and they claim only mobile phone of mi do get service assistance from them not accessories bought from Amazon. Now I m in a fix as I want my band to operate to its fullest but now I have no one to help.

It is a humble request to kindly replace my band, shall appreciate your help and support. my complaint number- 161021007608.

I want to buy a mi mobile but listened mi service center can not give proper service. I also see problem of your service center in youtube .

I have redmi note 3 got on may 20 2016 i.e under gurantee period i got my phone locked cause i don’t remember my password. i contacted to service center of xiaomi in “kamla nagar New delhi india” they breaked the screen lock but phone is not unlocked yet cause its asking for mi account password which i also dnt remember. now at customer care desk they replied if i dnt knw mi account password my phone can’t unlocked ever. how can i waste my 12000 as such just because of not remembering password instead of having bill of phone plzz reply fast.

I am using redmi device ..I would like to update my device ....so pls send the link.... quickly

Dear sir ; I have purchased redmi mobile 5 months but now battery problem.

Gud evening sir
I am facing a problem in my redmi note 3 . i delete my mi account from my laptop without signing out from my phone i.e redmi note 3 but it still showing my mi id on my phone ..i am trying to log in dat same id by changing my password but it shows invalid autenction or invalid id or password ... i dont understand that logic if i am permanently deleting my mi id from my without signing out from my phone then why it still showing on my phone and asking for password ... i am unable to format my device ... the major drawback of redmi note 3 is there is no recovery mode in thiss device. please tell how can i format my device??

Hi, I am using Redmi note 3.i am facing problem while charging.mobile is taking too long time to charge approximately 6 to 7 hours.this is really very irritating. One more issue is whenever is press power button to wake up screen I have to press volume up button and back button because every time message appears please don't cover orange part of mobile.i am not using any screen guard or screen protector then also I am facing same problem. Motion sensor is not working properly while call I put my mobile near to ear screen doesn't off. Please solve the issue. Thnx

Touch pad stopped responding right after entering email id..plz solve the issue or give me the exchange of this phone.