Official website: Dish D2h Online Customer Care Support Link

Company
Department
Customer Care
Region
All India

If the above contact didn't helped you, here are alternatives to reach Dish D2h customer support.

Contact Number

1800-212-212 - Contact details
9115691156 - Contact details

Email

customercare@d2h.com - Contact details

Comments

Dr. Hitesh Dave

Tue, 02/19/2019 - 17:07

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My Customer ID 151583057.

I have sufficient balance in my account but I am not able to see channel. This is My second mail from yesterday. But still not resolve my quarry. If you don’t want to continue provide service please tell me so I will arrange other provider.

1800-1370-444, 03340083477 both are useless.. Mail id customercare@d2h.com also useless this is my second mail.

I am still not contact ur customer care already I am recharge my account but still not get the service. Pls check I am very suffering for this.

Dear Hitesh,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

Dear Hitesh,

As per discussion over the call, you confirmed that your issue has been resolved.

Regards,
Team d2h

Ravinder Singh

Tue, 02/19/2019 - 18:56

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D2h services have been discontinued since 15/02/2019.About 10 mails posted but no solution till date.I am compelled to shift to some other companies. Your customer care phone number s are also not responding.My customer I'd is 2127065 & registered phone number is 9419124328.

Dear Ravinder,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

Dear Ravinder,

We tried to reach you but your number was not contactable. We have sent the refresh command regarding the issue.

Regards,
Team d2h

Onkar Mahajan

Wed, 02/20/2019 - 00:02

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Worst customer experience ever!

Since past 4 days I am not able to see any channels except channel#757. I have done the recharge and also migrated to mera wala plan but not getting the channels. It shows error E18-4 Insufficient Balance.

On last Sunday I called customer care, agents were not able to understand the problem and they simply transferred the call to other agents. Everytime when new agent was on call, I was not only asked to explain the problem again but also asked to provide customer ID everytime. They do not even care to pass on information to other agents while transferring the call. Finally after talking to 3 agents, on my request I was transferred to supervisor but he was also not able to resolve or understand my problem. After long hold he just informed that my setup box is showing disconnected to them and he has sent email to concerned team to check it. I asked him if setup box is disconnected then how does it show one channel (#757) ? to which he had no answer.

Till now I did not receive any call from videocon, till now I am not able to see the channels. That supervisor had not shared any complaint number.

Customer ID 66898898

Ullash Nagesh Shenoy

Wed, 02/20/2019 - 12:13

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From 11 days following up no response and resolution. Customer id 78202969, mob no 8424035945. Problem persists E18-4 technical error and E18-4 insufficient balance in my both account. It's IT department problem. please instruct them to get it resolved ASAP. Please adjust 11days payment. Recharged already 11 days before... so get resolved the said issue.

Dear Ullash,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

Dear Ullash,

Our team tried to get in touch with you on both the RTN 9833788588 / 8424035945, we also tried to contact you on alternate number 9082150165 shared by you but your number is not countable. Kindly get back to us in case further assistance is required.

Regards,
Team d2h

Vinayak Solkar

Wed, 02/20/2019 - 15:26

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I have recharge to my account 183810180 Rs\271 but d2h showing error C04: please activate my account.

Dear Vinayak,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

Dear Vinayak,

As per discussion over the call on RTN (9004491191 ), your issue has already been resolved.

Regards,
Team d2h

Shamasundhar

Sun, 02/24/2019 - 14:31

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I have recharged my d2h connection on 22/01/2019 through online. Validity for the same is 30 days. But, to my surprise your customer care has disconnected the service on 16/2/19 abruptly. Since then I tried to contact your customer care and it is very difficult to get the line. Once, I got the connection and I was assured of reconnection at the earliest. But so far no connection and only false assurance thorough phone and SMS given. Recently I got a message that my d2h connection will be restored on Saturday ie. 23/2/19.

So far no action. I am frustrated very much and thought of going for another company. I have never seen such worst customer service in my life. Your people's thought that customers are their slaves. They even not bothered to talk politely and patiently. If you want to save your company, please give them proper training and select suitable persons. I had a balance of Rs.600/- in my d2h account as on 1/3/19 as per your message received by me.

I hope at least by seeing this message you will take necessary action immediately and restore my connection. My customer ID is 112276307 and name is Shamasundhar H.S. Also I am a senior citizen. Please do the needful or else I like to switch over to another connection. I once again repeat "worst service".

Dear Shamasundhar,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

Dear Shamasundhar,

We tried to reach you but your number was not contactable. We have sent the refresh command regarding the issue. If the issue still persists, please share the screenshot of the error with us so that needful can be done

Regards,
Team d2h

Shamasundhar

Sun, 02/24/2019 - 15:39

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Just now I contacted your CSC, the official spoken to me is very rood and disconnected the call in the middle. What a worst service. He has no patience to listen to the customer grievance and talking rudely. My ID is 112276307. Please advise the staff suitsbly.

Shazia Ahmad

Mon, 02/25/2019 - 09:33

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D2h is the worst provider ever experienced. Have been trying to change channels as per new rule, but no response from Customer care if dialled or website doesn't help in this. Customer care people just hang up as soon as they come to know that need to select new selective channels. Have tried Ur d2h infinity app...it's of no use. Discontinuing Ur service as it's most pathetic,worst provider ever. Pls close it as u can support Ur customers via customer care or website.

Dear Shazia,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at customercare@d2h.com so that our team can look into your concern.

Regards,
Team d2h

Recharged 5 days back still channels not coming.. worst customer care ppl.. really dont know wat to do? Three complaints lodged but yet resolved. if u want us to change the provider. pls tell us.. don harass the customer like this.. my id 112674180.

Dear Siva,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

Dear Siva,

We would like to inform you that we tried to contact on RTN (7977700643 / 9324119728 ) but you are not contactable. As per your concern related to channels not working we have sent refresh command. Kindly share error screenshot if you face an issue.

Regards,
Team d2h

I have tried lot of times but was not able to connect and I had reached for250 and from February 2. I am not able to watch none of the channels and I am getting the message that recharge. what's wrong I don't no.. u have a worst customer response.

This is really shame they provide zero services to the customers. I had mailed several times had called them for the problem that im facing but still no resolution from your side. Every time i try to call or connect it is always disconnected not even a single time my call has been attended properly. Very poorly managed company with untrained executives. I had mailed endless time but no response from their side. and no resolution for your problems is there. Had shared my details asked to arrange calls but no response from any one of them neither from call neither from mail. My customer id is 79161898 and 79159900.

Dear Neha,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

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