helpline@dmrc.org: Delhi Metro Customer Care Email

Dear Madam/ sir,
I travel daily by metro to huda city metro station for work in the morning. Today on reaching the station at 12 noon as it was raining heavily I decided to sit and wait inside the metro station along with many other passengers. I was going to sit down on the metal benches on the platform, when I was suddenly stopped by a SIS guard and asked to go downstairs. When I pointed out to him it was raining heavily outside, he said I cant wait there as anyone can jump into the metro tracks . And obviously on being told that I will complain against him, he was casual , careless and least bothered about any complaints against him. I have never heard of such outrageous reasoning. This was not even a case of spending excess time inside the metro station. I am unaware of any metro rules which says throw out people in heavy rainfall on such inhuman pretext . Clearly these guards lack humane sense and they think they can behave in anyway they like due to lack of any administrative discipline or fear of higher authority in the system.

Sir,

Most respectfully, I submit that there is no escalator for going down from Sector 28 Station towards Sector 28. As a result of this disabled, senior citizens feel great difficulty. For going to Sector 31, the disabled, senior citizens may have to make exist from sector 28 exist point and then may have to move towards sector 31 for hiring scooters e rickshaws. It is requested that one opening from AFC gates towards Sector 31 may please be opened for senior citizens disabled. This will prove beneficial to customers as well as improve the efficiency of delhi metro.

Yours faithfully,
S K Sachdeva
H.No. 2128, Sector 28, Faridabad,
Tel No.9868722534

Yesterday my old DMRC smart card was damaged and I was supposed to deposit it at the counter the next morning, which I did, and got a new card issued with a BALANCE of 100 rupees only. While taking an exit at the ITO metro station, my NEWLY ISSUED CARD was quoted INVALID by the exit machine. I went to the CUSTOMER CARE SECTION of ITO metro station, and told them about the same. As soon as they realised that I do not have any TOKEN or CARD to take an exit, they asked me to PAY a sum of 120 RUPEES ONLY just because I did not have any other OPTION for the exit. I asked them why do I need to pay 120 bucks and all I got as an answer was that Madam you need to talk to the other(VISHWAVIDYALAYA) metro station officials about the NEWLY ISSUED CARD and about its error. This evening I talked to the VISHWAVIDYALAYA officials and they told me that there was no need to pay 120 rupees.

I would like DMRC to help me out in this situation rather than sending me here and there for the problem.
Thank you

My metro card is suddenly blocked at Moolchand Metro Station and the person who is sitting on the counter is saying to go to that Metro Station where which we have issued. Now, I have issued it from TKD Metro Station and the person sitting on the counter says that we don't have forms for this task and takes around half an hour for the same. At last I want to say that I want some help from you for this issue.

Thanks
Harshit

I am standing at dwarka mod metro station from 9:45 am and it is 9:56 am. Metro has fixed the rates according to time management. I have to de-board at pullbangash but due to this my fare has been increased to RS 50 from 40. The voice of regret doesn't make money or not giving any cash back to passengers... So, have you any explanation about that???

I recharged my metro card from the PayTM App but it was not recharged. Rs 100 was deducted and not add within the card. My card no is 76096077 under order 4015200658. I'm unable to add the value of Rs.200. can you help me?

Thank you.

Sir/madam i have complaint regarding metro trains are not coming, day after day delays are happening,please improve your services, thank you

I have recharged my metro card by paytm it was successfully done but when I top up by avm machine it shows an error.

During my stay Rs10/ coins are twice being refused to accept. First time on 16/11/2017 at Kaushambi station at around 8-30am by a lady ticket clerk at gate not near toilet complex(I have made a complaint on that day through 155370(complain no-1611170004) but no answer to your end till date. Second time at around 5-15 by a male clerk at Kashmiri gate ISBT station(gate no 7, counter no 4). Even when I contacted the customer care cell of the station(gate no7) with the copy of RBI Press release of 20/11/2016 which clearly stated the non-existence of any Rs10/ duplicate coins one lady & one male staff stated as RBI itself has no reliability, so they would not follow RBI guidelines. Please take exemplary action's against all those staffs & arrest them for disrespect to Nation. Information about action taken must be reached to me at the earliest

Sir,
There is always chaos at the entry gates of New Delhi station. People alighting at New Delhi railway station having baggage in their hands are asked to use another gate, no passage to go there. Why there are no lifts, I fail to understand. Situation is the worst. I hope required steps will be taken urgently and effectively.

Regards
Satya Veer Singh
9999687307

I have complained against the executive who is available at Laxmi nagar metro station counter no 2. I took token for New Delhi rly stn from Laxmi nagar . I give Rs 100 /- to the cashier who is available at counter no 2 he charged RS 40 & return me RS 60/- , the actual fare of the ride is 30/- . I comes into my notice when i touched the token on sensor to cross the gate it shows 30/- then i boared the train i raised the complaint for the same at new Delhi station. My complaint copy no 69615. My check in time 16:06, check out time 16:45. Token no-4020709455.

This is not a matter of charging RS 10 from me it's about matter of hundreds of commuter who travels daily in metro & this kind of peoples who charged people for their own sake.

While entering Dwarka Sector-14 Metro Station yesterday i.e. on 06-12-2017 around 0745 AM, I noticed that the security staff (CISF), in a rough manner, denied entry of some poor ladies having infant in their lap. While I asked the reason for denial, the security staff replied “Ye metro main gandgi failati hai or jaib kat leti hai”. Their senior SI/ASI was present there at that time. He also advised the poor ladies “Riksha se chale jao”. Earlier at Dwarka station I had noticed that the security staff was advising such passengers "Kal se naha (bath) kar ke aana".

Is it not the violation of fundamental rights of a national citizen? Have the security staff been delegated with the powers to –

(1) To discriminate any poor passenger as “ganda karte hai.
(2) To Identify and tag any poor passenger as “jaib kat lete hai.
(3) To deny a poor citizen for boarding the metro train with their own imagination based on the fake and false allegation.
(4) To advice the poor citizens to travel by “Riksha” while he intend to travel by Metro Train.

Such kind of act of a Govt. employees is not desirable. Will DMRC look into the matter and take necessary action to avoid re-occurrence of such incidents with any citizen. The CCTV footage may be referred. The name and rank of the concerned staff may be identified and furnished. I am sure that DMRC will conduct fair inquiry in the matter and appropriate instruction will be issued to the CISF staff.

Hi, Your service is very poor. Your token machines are only excepting choosen notes. So, it's waste of time to use your service. Today when I was in tugalkabad and I'm trying to take tokens from your machine I faced many problem also my 1hour has wasted. Please look into this matter and try to make it easy.

7503084134

Dear sir, this is to bring in your notice that morning train from huda city is running on slow speed on today @ 4.01.18. I have my train scheduled from NEw Delhi Railway at 6.45 for which I had to reach there 5-10 min before and accordingly planned my timing. But it's reaching at Patel chowk now after 50 min of departure. After talking with customer care everybody reply that morning train usually get delayed 10-15 min ( which reason -- fog, dark??? Then no meaning of driver less train). Now who is responsible for dropping my train from New Delhi --- DMRC?? Pls reply suitably.

For the past four days, the commuters are facing a lot of difficulty due to non-working of 3 inward AFC gates of the station, with the result that the queues extend upto the municipal road outside the station This not only causes inconvenience & harassment,but also pose a threat to lives of the commuters on the busy road. Repeated requests to the Station Manager have fallen on deaf ears. Please take remedial measures immediately.

Further, the Station Manager should also be instructed NOT to be a mute spectator and remain seated in the room. He should frequently take a round of the station, take note of the any machinery not functional (be it AFC gates, Escalators, Lifts etc) and immediately take steps to get these operational.

Moreover, the CISF personnel manning the gate should also be instructed to open another entry gate whenever they find rush on the station.

Hi, Today Someone picked my pocket in Rajiv chowk Metro station. I had some documents which if someone found please call me I will pick them.
8896941147, 9311354758

I recharge my metro card bearing no. 56538259 with Rs 1,000/- (one thousand) on 5th Jan,2018 at 6.05.55Pm which was successfully ordered via Paytm. Successful order no. 4395210999. I tap the metro card on AVM machine but the amount does not shown credited in my metro card. Till date the amount is not credited in my metro card.Please do the needful at the earliest.

I have complaint regarding metro services in morning hours at noida city centre to dwarka,every morning passenger facing lots of problem due to delaying issue. Every metro taking atleast 15 mins to come on metro station which is unacceptable for passengers.at yamuna bank metro station all metro drivers started talking with each other gossiping, laughing, enjoying they have not even bothered to passengers they are wasting time of passengers they have no regrets that they are harrasing people, we are facing lots of problem at morning time.

I dont understand why people using metro instead of other transport if they are facing delaying problem in morning hours what does mean by metro. I am not staisfied with your morning schedule. Every one just talking about oh shit aaj bhi late ho gye metro ki wajah se. Do you have any idea people facing lots of problem due to lacking of such peoples.

Thanks

I have paid 2 times for dmrc recruitment but there is no submission details of my form. Now what should i do???

Hi Maam/sir

There are 11 exit gate but only 4 entry gate at sector 16 noida metro station. Kindly increase entry gate

Thanks
Ahmad khan

I am a student from sol du. I've got the worst experience of delhi metro service. Today (on 14-01-2018) at Nirman vihar metro station i was returning home from college with my 2 friends.. i passed the exit booth but one of my friend found a problem with his metro card. his card was not working, so me and my friend stand aside next to the exit booth waiting for our friend to pass.

Then an elderly security gaurd came to us and asked us to move from there as its not allowed to wait there. i said to him politely that i am waiting for my friend to come but then i moved back just like he said. But suddenly another elderly gaurd came up and start shouting on me for no reason and he was so loud. He used so many bad and harsh words again and again and insulted me and my friend in front of whole crowd.. then both the officers started misbehaving with us so badly nd aggressively. The 2nd officer used harsh words like "htt", "abe", "chl", etc. with both of us.

I know that they got to be respected for their 24 hour security services but being so senior and behaving with us like this should not be tolerated. Every passenger has a right to explain his/her point and get respected. they didn't even let me and my friend say something in our defense.

I want you to take strict actions for them. i was nearly about to cry that time.. even my own parents never talked to me like that.. they even didn't allowed me to give money to my friend who needed help there please sir/mam i dont want to get treated like this again. please do something and reply me as soon as possible.

I am daily user of metro train. I use blue and yellow line but as waiting time of metro is sometimes 10 min or even more always get late or I have to travel in filled metro. YOu have hiked amount twice and giving such a poor service. Even DTC bus took less time than the metro. Kindly increase the rotation number of metro and if possible reduce the hiked fare.

Trains are running very late and this is happening everyday.

tRs.tao What kind of tender companies are asking for money from the operator, they sometimes have to pay 10000 to 6000. Either you remove them or replace . Ya to aap inko htao ya fir optator ki jagah apne dmrc ko rkho.

With respect, I am anshu singh, a student and it's my daily routine to travel via delhi metro railways. As everyday, today i went to new ashok nagar metro station, there i gave my metro travel card to customer care centre to rechargr for Rs.200. I already had Rs.10 in my card. So all total should be Rs.210. But that doesn't happened. When i touched my card on the machine ,it showed Rs180. When i exited at mayur vihar phase 1, the machine showed that my card is not valid. When told all this to customer care centre of mayur vihar phase 1 they told me that i have not taken entry from New ashok nagar.

After that I gave the receipt of that recharge and they told that the card no. is not matching with my card no.. I gave money, i gave my card and also got the receipt. Then how can they say that this is my problem. It is the of operator to recharged my card or someone other's card from my money. Now i am just doing up and down from mayur vihat to ashok nagar and vice versa.

I am seriously very dissapointed from this kind of management. Every staff is just saying it's your problem not ours. Is it the benefit of travelling through metro? What wil happen next? Who will respond to my complaint? And is their any hope of changes of such things and such indisciplined staffs? It is just my request that please respond to this complaint.

Dear sir, the entry point sensors at city centre metro stations do not work. Even it doesn't sense the card due to which it takes longer time to clear the queue. Even passenger traffic is badly managed.

It is informed that at 17.05 I reached rajendra place metro station to board the metro. At security gate constable rattan pal was standing. phone was in my hand but removed from the ear at the time of check, but even though the said constable misconduct with me due to phone in my hand and asked me ja jo tere se kiya jaye kar le. One of the sub inspector on duty could not interfered.

Over the last few months the vibration and noise from trains running under our flats at Golf View Apts, Saket, next to the Malaviya Nagar Station has once again gone up very considerably and is disturbing us constantly. Years ago, when the line first opened, noise was bad but since then measures taken by DMRC had reduced this problem. However, once again the problem has surfaced.

Yesterday I recharged my card through paytm app and it was showing processing and then successfully recharged but when I went to top up machine.. recharge was not successful.. and there is no one to resolve this matter. Balance deducted from my paytm but recharge not done. Is this the right thing u guys are doing? I just want to resolve this issue fast or just return my money.. reference no. Is 17890098.

Delhi Aerocity station does not figure in the automatic fare and planner list. Please insert the station in the vertical list.