custrelations@spicejet.com: SpiceJet Customer Care Email

Our 15 tickets booked for 03 November 2016 from Delhi to Chennai vide PNR No. WYYR3T but till date we have not received tickets by name. And our return journey is on 08 November 2016 from Chennai to Delhi and we have not yet received by name tickets. Pl expedite. Contact No.09968-265468 and 09999491628. Regards

I have booked my flight on 24th january 2017 and my name on it was mentioned on it as mahesh naidu but in id proof it is there as mahesh c. So i have cancelled my booking but refund amount i have got only 250 rupees of 2660. I have cancelled within few minutes so i need the full refund amount. My pnr no is OB239Q. Help me regarding this issue.

I did not received my ticket on my mail id neither msg on my mobile. Why no intimation was sent to me on my mail id and message on my mobile no. 9480069474 till now?

Hi, I tarvelled in month of Nov 16, I need to reimburse the amount from my company. Can i get a travel certificate as i lost the boarding pass.

I have booked by flight no SG1009 date of journey 01-04-2017 from Hyderabad to Coimbatore and return from Cochin to Hyderabad doj 05-04-2017 flight no sg 512. can I do web checkin but the present status no flight in this no and status says cancelled.. please let me know the details.

Refer complaints ref no 00458464.. and your auto reply dt 29 Mar 2017. Correct PNR No - LB1F8Q of passenger Vineeta Prasad and Shivam Prasad who were not allowed to board the flight after issue of boarding pass ( Del - Mumbai and Mumbai - Belagavi ).Request for early redressal and refund of money. Col S K Prasad Mob 08826015025; 7760511161.

Today ,I traveled from Guwahati to kolkata through spice jet PNR No.-QY1QPW ,Flight No.-SG 658 ,Date-14/04/2017, with my wife and daughter. According to your check in, we reached airport before 1hr.15mins. As we travelled for the first time through spice jet, we followed the instructions of a person employed in ur company. He told us to move to the luggage counter, as we roamed in the airport and we got our time waste and the counter got closed. When we reached the counter for tickets, they charged us 3000/- more for travelling by upgrading our seat in economy class. My complain is that we were on time, our time got waste due the employee there (who didn't instructed properly). Kindly consider me and check if u could help us.

I had booked 3 tickets from Delhi to Dehradun for 02 May 17 which I cancelled on 27 Apr 2017. PNR -- ICJHPN. However even after 6 days, the refund has not been credited back. Request please do the same at the earliest and confirm. Thanks. Sandeep Pande.

I had an excellent experience in spicejet...Today 16.05.17 I was waiting in Delhi,boarding 2 Madurai in SG 103 the flight was delayed for nearly 2hrs from scheduled time...in flight the crew was excellent. They took care of me and my mom very well. Wish 2 have another ride in spice jet...tnk u guys.

I was allocated seat 1B via Internet booking. I had to do this as I need extra legroom because I am disabled in my right leg and also suffer from chronic pain. Thus, the seat 1B. Flight No. SG2367 from jaipur to Delhi. On boarding the bombardier, I was informed that I can't sit on 1B because of emergency exit problems. So the flight attendant could find 2 empty seats together to accommodate me, which was really good of her.

But as I wait at Delhi airport time catch my connecting flight to Dehradun (SG2327) I anticipate the same problem. Can't this be resolved when the passenger books for a premium seat in advance?

Please do solve this issue.

Chani
Dr. P. S. Chani
Associate Professor
And
Head of Department
Architecture and Planning
IIT ROORKEE

I booked a ticket from delhI to Hyderabad on 28 may 2017 for 10 jun 2017 VIDE PNR No. KD349K, during reservation transaction failed VIDE transaction No. 28-May-2017 (28-May-2017) to transfer INB SpiceJet Ltd. SPICEJET Payments ISBI5393140801IGABJKWDY6 for Rs. 9,770.00 and i again did the payment on 28-May-2017 (28-May-2017) by debit card VIDE OTHPG 714802133143 Spicejet Limited Mumbai 9,770.00. Second transaction was successful & i got the PNR KD349K but the amount was debited from my account both the times. Please do the needful, eagerly waiting for your reply.

Is free check in baggage of 15 kg permitted or not? Or we have to pay extra for check in baggage. (promo/sale ticket).

Your staff told me that preponement it will cost Rs.9255 for 4 persons. When we inform you about almost one and half month earlier also. it is too bad to collect such a huge amount. My PNR No. H 92VRJ. Please consider my request and reduce it to Rs.2250/- for persons. Reply at the earliest. Another e-mail request sent for clarification on 19-5 and 27-5 had not been answered by you. Atleast acknowledge the receipt of this e-mail.

Dear Sir, I have booked my return ticket with my son from VGA-BLR on 1st July 2017. N.F 22928104481270. booked through Make my Trip. Since I am running high viral fever, i have to cancel our ticket, as Doctor has advised not to travel with fever & my son has take care of me. I informed to Make my trip & they connected to your C.S Dept. Yesterday i.e 24/07/17. Your C.S Officer was kind & help us. They needed Dr. certificate which i am sending. Kindly help me to cancel & refund full amount as i am your regular customer.
S. Balachandran

I have got a mail from career @spicejet.org & then i deposit 9,950 rupees pay for interview as they told me it's an refundable amount. So i paid money & i was not aware of this fake mail, so i paid money through the bank. After i paid money i call the head branch of the spicejet & they told me it is fake & now i do not understand, what do i do now? What was my fault i have got that mail, that's why i pay money, please help me.

I want to change my name because of some problems. PNR no. P6V3VS dated 26/09/2017.

Dear Sir, I have traveled from Hyderabad to Mumbai on 25/07/2017 and I need the boarding pass/travel certificate to be produced for reimbursement to my organization. As the boarding pass has been misplaced by me, I request your good office to send me the travel certificate at the given mail id. I produce here under the details of travel:

Date of travel - 25/07/2017.
Spicejet SG 468 starting at 18.25
Hyderabad to Mumbai
Booking Id - BET72322431408
PNR No -- T3G52L/1/1
Regd Mobile No. 9849436145
Name of the passenger: Srinivas Peri

Request you to do the needful at the earliest.

Regards
Srinivas Peri
9849436145

Hi all, kindly dont travel by spicemax seat's, it's not that what they say. I had booked it but haven't get any such seats, and also it's waste of money, if u really want luxury they travel by qatar, ethihad, emitrates etc but not spice jet.

The refund amount towards cancellation of tickets of PNR NO. W5ZGKY is not refunded to my account view cancellation have been done on 29 sep 17 amount Rs2382/-

1. I had the occasion to travel by SG107 from Delhi to Chennai on 15 Nov 2017 on seat nos 1E & 1F and by SG108 from Chennai to Delhi on 17 Nov 2017 on seat nos 1E & 1F. The above numbered seats were converted from routine booking to "SpiceMax" at the behest of a call from your Call centre executive.

2. I was given to understand by him that, in addition to other benefits, we would be provided "meals of our choice"out of the "meals of the day"during the flight. We requested Non-veg meal "Ëuropean Exotica" during the outward flight but were told that only Veg meals were available. The same was the reply during the return flight when the Non-veg meal "Chick-Entree"was demanded. We were told that Non-veg meals were provided only to individual firm demands & not to SpiceMax customers. The crew during return journey was asked for a feedback form which was denied but this e-mail id was intimated.

3. It is requested that your Call centre executives should not make misleading promises to lure customers to pay up for non-existent facilities.

4. I am a retired Brigadier and a Doctor who has traveled extensively by air over past 35 years and found this attitude on part of your airlines very disparaging

I have a complaint regarding the airhostess of SpiceJet airline. I was travelling from Dubai to Delhi on 29th December 2017 at 23:10pm (according to Dubai timing) flight no. SG 012. We were having 5 seats. When I was Going to keep my hand luggage in the cabin, there was no space to keep the bags there. When I called the air hostess she said that keep your bags in the leg area and they always make announcement that don't keep your bags in the leg area because they can hurt someone. But then I had to adjust in the cabin. When I was having 5 seats then the passengers should keep their bags in their cabin not in the others cabin. Your air hostess yogi and Mansi are not capable of doing this duty so please remove them.

I traveled today in the morning from Mumbai to Varanasi. My pre-booked meal was not served. The crew had run out of all non-veg options. I was given the option of choosing from whatever was left. What is the use of pre-booking if you a negligent crew, who do not take the care of such things. The passengers had also started opening the overhead bins even when the aircraft was moving to the parking bay and the crew did not stop them. I have never seen such a thing... poor show!

1.On 12th of January 2018 I gone to kolkata by your flight no.SG 878.It was delayed for 1 hour. But i was not informed .Otherwise I could get my refreshment at my home. Even there was no such arrangement by Spicejet for refreshment due to such delay. My PNR no. was A9433G.

2. on 14th of January 2018 today I gathered very bad experience while travelling with spicejet again. Flight no. SG876 was delayed for more than 3 years. Yes, this time I was properly informed by your customer care in the morning at 4.45am. But due to such a long delay there was no any arrangement for refreshment. Even there was no any announcement. where as at the same time there was an announcement for the customers/passengers of GOAIR.

I enjoyed my refreshment at my by paying for that at counter of Travel Food Services kolkata pvt. ltd. at the CCU airport . VERY BAD EXPERIENCE. I HAVE GATHERED AGAINST SPICE JET. MY PNR NO. is A53Y4S.

I had traveled from Hyderabad to Puducherry on 27/2/2018 in Spicejet and would like everyone to know that I had very bad experience on board the flight.

My bag was damaged badly that goods inside were broken but the airline is not taking responsibility.

Sir my pnr NFNFSH booking fail but money not refund 5350 rs price of the ticket.

Travelled to hyderabad by SG 125 on 04 jul 18, i can say that i was flying with one of the worst airline in this world.

Someone called me from this number:+911243868000 but I missed the call ,when I tried to call ,the reply was check the number. Please tell me where to contact you?

I am the United 1K who complained about the gate attendants' incompetence and/or lack of training that led to a number of passengers getting pissed off at them at Pune airport on Dec 8, 2017. The flight was PNQ-COK departing PNQ at around 11:30 am. I had the need to go to Cochin again and I was booked on the same flight (PNQ-COK) on June 28, 2018. One of the gate attendants was the same as Dec. 2017. This time, the boarding process was much better, and the passengers were told when to board, with no conflicting information, no angry people, etc. Something was probably done and it is working.

Vijay Ramachandran
602.561.6631

Excellent service on flight no SG611 Goa to Mumbai by cabin crew Meveiru, Sulaksha, Jeena and Harish.