service.in@xiaomi.com: Xiaomi India Customer Care Email

I am interested to open a new xiaomi mobile phone service center in kharagpur (west Bengal). Could you please tell me what is the process to move ahead. Please contact 9038567892.

I have purchased Mi4i in Oct 2015 , the phone blasted and screen damaged . Service center at Chandigarh refused to take the phone for repair and given the email id of Xiaomi. very pathetic service.

I have bought mi4i in August 2015, now the task killer button is not working. I am living in kolhapur I had searched customer Care center in puna it is too far from kolhapur can I send my mobile to service center in pune.

I bought a Xiaomi Mi4i around 6 months ago which is still under warranty but unfortunately the screen cracked last month. For the same I visited Jayanagar Service Center. They fixed the screen using fewikwik due yo which after a week faced soo much of trouble such as blank screen and touch not responsive etc. I visited them again where they promised me to replace the screen but due to unavailability of the screen they told me to come after a week. Its been more than a month that I m not able to use my Xiaomi phone because the screen cracked poped out from the casing and eventually cracked again. With rude staff and pathetic services from your Jayanagar service center in Bangalore I am actually fed up. That's the reason I am writing it to you hoping for a positive response as they simply denied changing the screen again. Kindly look into the matter and resolve it asap.

My self prabhat kumar singh. i have redmi2 prime broken rear cemera lens. I orderd lens cover with rear cover 18 june 2016 at mi service centre patna. He is giving to me job sheet no:- JS16061801262 but he dont any response to my product available to patna service centre.

In kanpur service center express road, plzzz don't deposit ur phone in this service center becoz there is no value of their commitments. If they are saying that they repair ur phone in 10 to 15 days then don't believe and by mistake if u deposited ur phone then forget ur phone and important works for a month and only u can pray for ur phone. So plzzz give a chance to near by shopkeepers they make u smile...........thank u!!!!

I purchased [xiomi redmi 2] online before 10 Months.but right now mobile is not working. i complaned customer care number 18001036286...they told me they will give me service after the reciving MAIL now i did not got any mail. i am waiting, i am not satisfied in your service. Kindly see the mater and help me.

xiaomi device are very good but customer service are very bad. i am submit my device lami nagar delhi and service centre told me your device back in one week, but fifteen day after service centre told me sir your device part are not available.

My redmi 2s which i bought on 30 april after 1 month it stop working and now i gave it to there service center on 2 july 2016 and today is the date is 16th july and neither customer care or service center and customer care EMAIL help me they just dont know about how much time it will take.

I have purchased a Mi4i 16GB Dual SIM in Sep.2015. It developed some sang in June 2016 (under warranty period) I went to Patna Service centre where they kept my hand set under JOBSHEET No.JS16061101141 dt. 11th June 2016 with a delivery date of 26th June 2016. On several enquiry by visiting the service centre, i was informed that the parts are not available and they cannot say when they will be able to deliver the phone after its repairing.

This is disappointing . Please look into the matter and ensure a early delivery of the handset. A update on my above mentioned mail will be highly appreciated.

Thanking you.

I have deposit my mobile charger at dadar service centre on date 20.6.16 HHIN1606200003022,but up to till date we have not received any feed back.

Dear Xiaomi team,

I regret to say that i have buy xiaomi redmi prime 2 mobile. It has many types of charging related problem. Same has been confirmed from many of my friends. The problem was started from not charging the mobile and was charging only after unplug and replug the battery from mobile. After some time the nature of problem changed and the mobile was charging but no notification sign/led/sound indignation. And it is also not supporting data transmission from pc.

I have visited xiaomi support centre at bhopal and seen that it is a common problem and many persons are suffering from charging related problem. Madam on reception has confirmed first that problem is due to physical pcb damaged and it is payable even under warranty. After deny any physical damage problem from my side they opened mobile in front of me and there was no physical pcb damage. They changed their statement and said that there is a water leaking damage problem. And due to it notification sound not coming and warranty expired but the reason was different this time from physically damage to water leaking damage but intention was same to not cover product in warranty period. I am a technically person and seen that pcb was dry and there was no water sign. They was only suspecting it. As I know if there is any water leaking issue , screen should be get flicker or problem should be with screen first but screen and other parts and functions are proper then how water can damage charging pcb only.

The product was nice till the time of working. There is no hang or other problem but after sales service is not justified. Please look into the matter and I request to please arrange to provide the support from your end.

Regards,
Vishal Kumar Malviya, Bhopal

Since i need to root my phone i want to unlock my bootloader. I just want to play pokemon go by fake gps which can only be done on root so can i get a mail where they instruct me the steps to root my phone and the main thing is unlocking bootloader.

Hi,

This is you to inform that I am the victim of your pathetic service. I was ordered a data cable on 23-Jun-16 & delivery date was 6-Jul-16 but still I have not received the data cable its already 16 days passed. I have called up to your service center and they committed me to resolve the issue in next 72 hours but after passed 5 days they do not have any update. As per your service center they have not received the data cable.

JOB Sheet no. JS16062301269

Please suggest what can I do should I stop using Redmi handset. I have already paid you but not getting the data cable. Already called up to call centre several times.

Regards,
Virendra
9889009485

Hi, My redmi note_3 charger is not working I have submitted in customer care office but they told me your charger can't repair before 45 days so haw will charge my mobile so long days. please try to solve my problem.

My redmi note 3 is note working properly. it's power button, volume button and a charging button not working. it's a 1 month old phone.

Not replacing broken cover. For last 10 days Keep repeating "ït is being processed"..Mails are getting bounced.

My phone Mi note not work Bluetooth and Wi-Fi. please help me.

My charger is not working i want a new charger, plz help.

The service centre at vashi f*****g doesnt care about their customers. They dont have the knowledge to talk with their consumers. I gave my mi 4 cell phone for repair as it was in warranty period. they said that they will return the phone to me within 15 days but today its 20 days up n i have still not got my mi phone yet.. (Bad customer service).

So plz work over it. I need my cell phone. Very soon. As my works are pending n if any loss happens then ill have to drop a complaint to the CONSUMER COURT.

- your angry customer.

AAKASH RAJESH SHAH
Mob no. 9869694646

I have bought redmi note 3 silver a month ago. after 1 day Unfortunately my mobile screen cracked, I submit the mobile in mumbai vashi service centre on 17th june 2016, they told me that it will be repaired with in 10-15 days, Those 10-15 days are never ending. After 40 days not getting single reaction from service centre or customer care, the Worst service ever. No hardware available for manufacture defect/ repair. For future customers (if any), Buy at your own risk!!! I think I had made mistake by purchasing your phone.

Vadodhara branch
Jobsheet No. WXIN 1606240001587

I have given my mobile in service center for repair but still not got back. I have given my mobile on 24th of June and today is 26th of July... Its more than 1 month.

What I have to do without mobile... I have given my mobile in service center 4th time in one year. What the hell are u doing.. Selling original or duplicate... On other way you are also not giving any rewards as they have suffering these much problems.

My warranty period is going to expire how will i get its resale value.

I have purchased xiaomi mi redmi note prime. Unfortunately my mobile overheat and battery problem, I submit the mobile in Gurgaon service centre on 16 july, they told me that it will be repaired with in 10-12 days, But still now problem not solved and they tell me that they cannot say that it will take how much time. company is fraud 420.

My phone mi redmi note 3.i received 4 months & my mobil charger not working to charging. this charger adapter problem. please help, i live in kolhapur city.

The worst service center i ever seen....here the lunch time is 3 pm to 4.15 pm & they will not accept handset after 5pm. The worst thing is they are charging extra money for a Xerox copies of original bills that to be submitted there itself. They are charging 5 rupees for a copy where as it costs only 0.25 rupees.

I am bought Redmi 2 prime from Amazon.in and i was submit the phone in Ganapati Celluler 11th of may and they gave me 26th may is expected date service centre. My job sheet number is Js16051100872. please co-ordinate with me and give a new phone. my contact number is 7797135934. it is running 2 month. please give a new redmi 2 prime.

I brought mi note 3 two month ago now suddenly my phone is hanging and no any application has been shown in screen only show "mi"and down to screen show power by android this happened for long hours and no other button symbol etc not working sir what can i do no response by customer care sir/mam please help me.

Hi,

I am unable to connect PC internet through MI PC Suite after installing ROM Version: V7.5.2.0.LHJMIDE (MIUI7)

My mobile: Redmi 2 prime. Kindly share the suitable solution

Thanks & Regards..
S.Abdul Ahadhu.

I cannot give any rate your company and service center. The wrost company which i seen in my life, Just one month back on 11-06-2016 I purchased Note-3 and it get battery problem. and I submitted the mobile in Begumpet service center on 23-07-2016 and Manager Guna shekar (Unfit for Job) told that he need 10 days to solve the problem and give land line number 04040113028, which was never connected and always busy, it may put the receiver a side, some time it may connect, but May be unfit employees not lift the call and some time lift the call but didn't talk. it was happen since three days, please do need full. My contact number 9885770234, 8801303444.