Official website: Videocon Electronics Online Customer Care Support Link

My fridge's is not working, It has been working properly since last two years without any problem whats so ever. But the compressor has stopped working abruptly. I am also unable to reach customer care.

Respected sir, I Abhinash Kumar have bought a Videocon Q1 mobile on 22/10/16 It is under warranty once the phone had blast earlier so I had got a replaced phone for that. Now the touch n camera of the phone that I have got in replacement is not working properly So I submitted my phone to the service center to solve the problem. I have submitted the phone on 3/7/17 but till now I haven't got my phone . When ever I ask about my phone they say that it will take time about 10 days more I am facing very much problem to get my phone.

IMEI number 911529600034520, Please help me I am unable to do my job because of my phone. I was faceing so much problem that I have to buy another phone of 10000 to Do my jobs .Because of the such service of the company I have to suffer a loose of 10000 in buying a new phone.

I have Complain this problem to National Consumer Forum. They have advised me to mail the company abt ur problem.

So I have done this .
Your faithful
Abhinash kumar
p.H no. 7273985463 / 7484825111

My national consumer forum complain number is 390088

I was complaint on 16th oct,but yet no one has attend the complaint .. whenever I ask your customer care they will said engineer will came within 24hrs.. Its disgusting.. definitely i will complaint against your company through mumbai court.

Hi,

My Refrigerator model Kelvinator. Since one week I have been facing problem, though the fridge is in working I mean on but the internal things in the fridge are not getting cooled. Kindly help me what should be done.

Don't buy any videocon products , there products are very poor in quality. If somehow you have any complaint regarding your product, then forget it will be resolved in near by 15 days.

I registered my complaint on 18th March 2018 with request no. CHA1803180049 that my led is not working. next day I did visit at there one of the service centre in jalandhar they told me some parts needed to be replaced and they update my complaint as pending. But till 30/03/2018 i didn't received any call from Videocon that your LED tv is repaired. May be they requires 1 year or maybe even more to just replace the parts. What a pathetic service provide by videocon. With this kind of customer service I doubt that I'm going to buy any of your product again.

Date 4/4/18 register a complain regarding motherboard. My complain no ahm 0705180452

Date 7/5/18 after one month no proper reply in case. Service center phone no switched off. So after two days my complain no solve. We got to take legal action.

My Washing machine complaint, Tin no: 37770108744. Please respond early.

Suddenly Videocon LED 4K TV display has stopped working without any physical damage.Complaint lodged on 24/05/18 Customer reference no.MUM2405180536.

From that day I am calling customer care daily twice / thrice and they are giving me same reply that your complaint has been forwarded as urgent but till date no one has come even to check. Customer care has given mobile no.of their service manager Milind Chavan no.7039041021. Don't know whether he is really existing or not because even after 10 calls a day he didn't given any response till date. Even I texted him and also mailed several times to customercare@vgmail.in.

Now I am feeling very sad on decision by purchasing Videocon TV - thinking its an Indian brand.

I had a problem with my Videcon HD LED TV I had complained about this to the customer service on 19 June 2018 the guys form the service center attended and went back telling that. The TV SHOULD BE replaced and went after that we are been waiting till now date I posted 13/august/2018 the has been a son of 3 months.

Till now I hve not got any replace reply or and call back the managers of banglore doesn't pick the call and ever since I'm calling him he will switch off the phone and the manager of karnataka does not pick any call at all.

My suggest is please just close ur customer service I have experienced the worst customer service ever in my life the customer service can also not respond. They could only send the intimation but I'm doing sorry to say this this is the worst thing ever I hve seen in customer care service.

Yours faithfully
Shankara
Ph-9110494720/8722991596

I bought a Videocon 32inch LED one year back. Now its showing double images, such there is a ghost image of the same person. I complained on 12-8-2018 with complaint number LUC1108180299, but even after 10 days there was no contact from the company technicians. On calling the customer service again i get only promises.

I'm using Videocon LED TV from some time now. There was a problem with the display. The picture used to flicker. I got it repaired from your service center in Ghodbunder Road, Thane. The problem has started again. Looks like it was not fixed properly before, hence it reoccurred. Can you please fix it properly now? Thanks!

I bought a videocon 40 inch led tv on 21 october 2014.....n there is a problem which is continuously persisting in the product the display of half the screen is ohkk... But on the other half the display was flickering there are white nd black lines diaplayed on the another half screen.... N we cannot contact with ur company. My contact no. Is 7014211611 and 9887705457. so plz contact us... give a rapid response and a better service.

My videocon cube phone which has 3gb ram and 32gb internal storage is not charging and it smelt like a burned plastic. I also go for repair to shop but he say the lower kit which contain microphone, speaker, usb connector are damaged _burnt. what can i do to this phone please reply?

Sir, my Videocon washing machine not working. I complete costumer care date14/10/2018 reference no vij1410180003. service centre boys check for washing machine complete is PCB. but not changing in PCB twenty days I wait for boys not coming in my home... please change in my washing machine pcb.

I have Purchased Videocon LED 42" TV in September 2016 with 3 years warranty through Vijay Sales Panvel. TV have developed flicker problem from bottom screen & is increasing. Lodged complaint & one of your supporting technician from Techno Vision Services OLD Panvel visited, we paid Rs1250 visiting charges. on 5th September 2018 but till date no reply from your end (TCR no-640.). When we shall expect the delivery of Parts.

My complaint is pending from last 2 months, no action take by company.

Last 8 +month complained but not solved my problem, please take some immediate step.

My complain is pending from last 2months no action has been taken complain from 9501029085.

Der sir/mam,

my complain no is.- LUC2409180006. egg. visit and check my LED and say , led panel problem. but no solution on 3 month . pls close my call.

Dear Sir,

With due all respect, i would like to inform you that being a Videocon Customer i am very much disappointed by the service of Videocon & behaviour of the Videocon Executives.

I have purchased the Videocon Led 55" last year on 28th Dec 2017, with 1 year 2 times i have filed a complaint for the same problem Led Screen, recently on 8th Dec i have filed a complain on behalf of which Mr. Rizvan visited my place on 10th dec & said Led Pannel is not working & you will get the Pannel Changed within 10 Days, but after 2 weeks when i tried contacting your officials then there was no response & when i got the call from the No ( 0120-4281239 ) by Mr. Azhar who informed me that we don't have the Pannel so Led will get Replaced & it will take 25-30 Days time on this when i said its fine kindly give this in written on my mail id he refused & have shown the extreme level of misbehaviour by shouting & being annoying with me via telephonic conversation.

When i said ill file a complain on this he said " Do what you want " so putting this in mind this is the first mail to you Mr. Shekhar as you are his senior my next step will be putting this complain on all the senior Videocon Officials along with all Social Media sites of Videocon as if (Videocon official Facebook & Twitter sites) & then ill move to Consumer Forum Court.

Complain No : GHA0812180032
Complain Date : 8th Dec 2018
Buying Date of Product : 28/12/2017

I had a problem with my Videcon HD LED TV I had complained about this to the customer service on 30 August 2018 the guys form the service center attended and went back telling that. The TV SHOULD BE replaced and went after that we are been waiting till now date I posted 27 September 2018 the has been a son of 4 months.

Till now I hve not got any replace reply or and call back the managers of Delhi doesn't pick the call and ever since I'm calling him he will switch off the phone and the manager of Delhi does not pick any call at all.

My suggestion is please just close ur customer service I have experienced the worst customer service ever in my life the customer service can also not respond. They could only send the intimation but I'm doing sorry to say this this is the worst thing ever I hve seen in customer care service. Neither your website is working so that any one can get the contact details of higher authorities nor your customer care number is working.

Yours faithfully
Naresh Mahwar
M- 9211561740

Dear sir/Madam,

I have raised a complaint with Videocon Customer Care on 30-Nov-2018, regarding the issue with my Videocon 43 inch LED television.

The complaint number is GHA 3011180108.

After calling so many times,always get only single response “it will take time because we don’t have part and it is coming from head office” and it goes for almost 1 months continuously.

It clearly seems that Videocon do Not care about their customer and also they won't keep up their promise in servicing Videocon products, even when the products are under warranty.

My fridge's is not working, It has been working properly since last six month without any problem whats so ever. But the compressor has stopped working abruptly. I am also unable to reach customer care.

Dear Sir,

With due all respect, i would like to inform you that being a Videocon Customer i am very much disappointed by the service of Videocon & behaviour of the Videocon Executives.

I have purchased the Videocon Led 50" last year , within 1 year 2 times i have filed a complaint for the same problem Led Screen, recently on 4th Dec i have filed a complain on behalf of which executive visited my place on 10th dec & said Led Pannel is not working & you will get the Pannel Changed within 10 Days, but after 2 weeks when i tried contacting your officials then there was no response & when i got the call from service center who informed me that we don't have the Pannel so Led will get Replaced & it will take 25-30 Days time on this when i said its fine kindly give this in written on my mail id he refused & have shown that they are giving execuses with me via telephonic conversation.

So putting this in mind this is the first mail to you as you my next step will be putting this complain on all the senior Videocon Officials along with all Social Media sites of Videocon as if (Videocon official Facebook & Twitter sites) & then ill move to Consumer Forum Court.

Complain No : THA0312180001
Complain Date : 4th Dec 2018
Services by: n9152819248

Dear sir,
Complaint I'd is KOL2001190026
They said display panel needs to be changed but its been a long time. They did not get the panel from the company so they cant change. Please do something my tv is still under warranty.

My double door refrigerator has not been cooling. I have tried filing complain with customer service. I was told part needs to be replaced but it’s been a week and I do not get any response. Very bad a poor service and products.

I purchased one top loading washing machine on 03.01.2019 from EP electronic paradise pvt. ltd. Dwarka, New Delhi. We are facing problem right from the very first day. Constantly we are lodging complaints. Although 04 of your engineers visited almost 07 times to sort the problem but all efforts gone in vain. Finally the senior engineer visited on 08.02.2019 and he ultimately prepared a challan and told us that this machine needs to be replaced, as there persist some technical problem. It was almost 15 days over, we are not receiving any response neither from the service center nor from the company side.

Request to please do look into the matter at the earliest and do arrange to sort out the problem.

Regards
Sanjay Bahl
9999669541

Reg Complain No- LP 4171301905251
I have submitted Complain for Issue in Picture Display in Videocon(108 cm) TV and Service engineer visited at my Home.Service engineer found that there is Problem in Back Light.

They did not get the Part from the company so they can't change. Please do something my tv is still under warranty.

Please look in issue.

Thanks,
Mritunjay Singh
Mob-9624791838