contact@maruti.co.in: Maruti Suzuki Customer Care Email

I want to know that which types of tools and accessories comes with vitara Brezza vdi optional? Plz, inform me because the dealer is confusing us. Sir, plz provide me complete details of company policies. What types of tools & accessories are provided by maruti with vitara Brezza vdi optional?

Take so much time in providing service and rest was gud.

I Baljeet singh makkar R/O Jalalabad (west) Distt. Faziika want to complaint about my car i have taken total harassment not a car from the maruti outlets at the cost of 10,50,000 in march 2017. I feel better to travel in a punjab roadways bus than in Ertiga. In last few days i have traveled an emergency tour with my family i was mentally harassed at midnight. Both rear tyres of my car were swollen tyres seemed me an old one as compared to the model 2017 of my car.

Respected sir/madam,

I Vijay Salunkhe, have grievance about the stock which was purchase on 29-06-2017 from your shop at parel. I had purchased total 9 articlel from which shop gave me 7 article and told me that for remaining two part i have to go to kalina, because the other two part were available at kalina, shop no. 14, Kalina auto part,CST road, MMRD area, Kalina Stanacruz (E) I agreed and went to Kalina because i was in need of those part, and bill was drawn by the western auto spares & services co. including all 9 article.

At kalina when I went to take that part which is known as Strut set, fr susp for both right & left , they delivered me these article in torn box. I asked about the torn condition of the box they said that its companies original article what happens if the box are in torn condition. but due to need of the said article I ignored the said thing by believing the said talk of the manager. Then after when I installed all the part which I purchased from the said shop and remaining form the kalina. and after installing the all part to the four wheeler vehicle i.e. aulto 800 we came to know that one part i.e. STRUT SET, FR SUSP RH is not working properly, as it was faulty , which I took from kalina.

Then I went to parel shop to tell this thing but they didn't listen me and said that we can't help you as its companies packing article. then I again went to kalina, who was also not ready to take any responsibility of the said faulty article.

Sir/madam I tried to get changed the faulty article from respective or concern authority and had good conversation with them which took almost two month but no use at last I had no option and now I am drafting this mail to you. I hereby request you kindly take note of my grievance and please take action on this.

Greetings to u sir/ Madam,
Myself Mr. Prashant P Dabade owner of eritiga zdi plus smart hybrid diesel vehicle. my query is like that my second year renewal done by maruti insurance by icici by online suggestion from hubli RNS on by phone due to not ur executive not approached me for cheque. so again by tele calling they explain go for online but after two months i meet accident then i know my policy is not zero depreciation and my first year policy done on same zero depreciation. so u people me cheated on wrong commitments and finishing not satisfactory. so pl help or return me 7700 i paid from my pocket. my vehicle no KA48 M 7987. so or reply urgent.

On 4th Sep 2017, I was in Maruti Suzuki Goyal motor shimla doing my cusion car service no is hp62c 0922 we r reach there in MOning 9.30 bt our work not done till 1p.m that is the tym of lunch so we r ahead on Main gate of of Goyal motor shimla. I ask a boy that is employee in Goyal shimla bcoz he abusing me in mobile as well as that tym. I just ask him that how can u treat a customer then again he said what will u do and how u prove it. That time a girl behind me treat me badly and abusing and another employees came and crashing me back and call the police for me and create the issue that I'm wrong and I put a employee down. U can check all issues in main gate camera records so after that issue I enter in service branch. After some tym when I came back and employees of that office shouted on me hey Mr where are u going stay here and hold my hand. Then police arrive and matter was closed bcoz I didn't prove I'm wrong. So I explain it's the behave of Maruti Suzuki Goyal motor shimla I have owned 8 cars from here for my family and relatives and also I can exchange 2 or more in Nxt month bt no neverm its a shame full for Maruti.

I also says to u that I have done service and paid rs 3972 for it that us employees treated me like that and called the police for own fault. It's a Maruti Suzuki or GanglanD hmm I wish Maruti should be responsible for it and doing action on employees. I again says 4 or 5 employees that do like a don behavior.

Sir, The engine of my car is not working properly and could not be repaired. I want to replace the existing engine with new one. Particulars of vehicle are as under:

Makers Classification _ WagonR LXI
Cylinders - 3
Month & year of manufacture - Jul 2011
Chassis no MA3EWDE1S00302226
Engine No - K10BN7075106
Fuel used - Petrol
B.H.P. - 998

Please share the availability of new engine and its cost.

Regards,
Yash Paul Sharma
H. No 32, Shastri Nagar
Jammu (J&K)
(M) 09086086633

I am booked swift optional (o) 27/7/2017. Dealer promised to me the vehicle handover with in the span of one month. The entire amount paid 30/8/2017. I could not get the vehicle till now.

Hi sir, my name is suhas. I am booking dzire tour car. booking date is 22/08/2017. Maruti sai service pune hasn't delivered the car to me yet. I was told that i will get it within one month and they are now telling to wait for another month. Plz give my car soon.

When will be my car delivered to me, what is the cars delivery date?

Last two months dealer ambaal coonoor told me for Rs 30000 offer, but when all documents completed for delivery he refused. He saying that you have no offers as you purchased through CSD. want to know what I have to do now for complaining?

I have purchased Ertiga CNG from Kiran Motors Maharashtra, and took delivery on 23/09/2017. So far I have filled in 15 Ltr Petrol and 11 Kgs of CNG. I have driven only 300 Kms so far and both the fuel got exhausted, there is some serious issue with fuel efficiency of vehicle delivered to me. I have contacted Kiran Motors for this issue, for which they asked to contact their service adviser, who is not available on given phone No. Need some swift action from Maruti Suzuki in this regard.

I given my Celerio ZXI AMT on 18/09/2017 for 4th paid service only run 19400 Km. Given for service at CM Auto sales at Chandigarh. After service they call me to pick my car after clearing invoice. They given me car. When I start my car. it's not starting at all called them to start. They tried to fix that but cant fix it then they told me to come tomorrow. Next day I went they said car had gear box problem come tomorrow. Next day again I went there they car had AMT gear changer come next day. Next day u r car had self starter problem. we r fixing u can get car in the evening. Evening bring my car home. Next day stop again for same problem. Then again I went to them. Then they told u car need to change the starter so we order the self starter with company it will come in three, four days. now when ever I calling them they part still no came.

Dear Sir, I was booked Brezza VDI, on 14 September 17, on condition that I will get car on Dusshera, my loan was disbursed, now dealer told me that, they are not able to give delivery on Dusshera not even on dhanteras that is on 17 October, by saying company not able to supply car. I don't understand to whom i will send my complaint.

I buy celerio zxi at sakith motor Tumkur, they given only one automatic key and one ordinary key and we ask them to give both the keys have to automatic but didn't respond for our request. please give our second automatic key for us.

I purchased new Alto K0 AMT on 2st January 2017. Only one free maintenance has been carried out the dealer Ganpati Motors Rajnandgaon (C.G.). Since September 2017, The dealership of Ganapati Motors is cancelled. Notice to this effect was published local in news papers. But now who will provide us maintenance as is not intimated to customers. I contacted dealers at near by cities, Ganpati Motors Durg (0788 663500) and Ganpati Motors, Bhilai (07884090400), but got negative reply. I called your customer help no 18001021800 but did not get any help. The executive replying said that as per their records Ganpati Motors is still authorised dealer and suggested to approach through this channel.

Now there is no Maruti Suzuki agency within 50 Kms range. If maintenance is not done, warranty is void as per your terms and conditions. What should I do? Please help.

Kindly advice

I want to know gst rate at labour charge in maruti show rooms.

Dear Sir

I have been an ardent fan of Maruti and have grown along the brand, from Maruti 800 to the latest cars. I have experienced most and have been loyalist to the core.

Then the last experience with my new Ergita has put me in jeopardy that if it is the time to move on, it clearly seconded the reason for Maruti getting lowered in SSI , seemed the company doesn’t care for the customers any more. I would take the privilege to take you through the painful journey I had been put across in the last vehicle experience with Ertiga DL 9C AN 0379:

• I purchased the vehicle on 28th may 2017 , and was very happy as it was the first 5+ seater in the house and my little daughter enjoyed toppling in second and third row. Although the vehicle was nowhere near the ex-showroom condition , it was full of dust and mud. Being excited for the new car I ignored and took the vehicle.

• The misery started just 150 Kms after the vehicle, it started giving issues of vibrations and noise, the same were acknowledged in the Maruti service station Narayana. The story did not work out , at the 1000 Kms the vehicle agains started the same issue , infact it aggravated and this time there was noise from the rear AC aswell, just think of the customer experience whose vehicle has been in workshop equal it has been on road.

• Somehow your team convinced me to take the vehicle ,but the things did not get better, this time at 4878 Kms the vehice clutch had been changed, followed by the AC work. Herein I lost my patience and escalated to Maruti , but to my dismay the response was poorer, rather I was made a fool.

I complained on 27th July 2018 , I was connected to Mr Saurabh , who diverted me to Mr Rohit who further diverted me to Mr Rahul Verma(TSM , 775494555), he asked to come to Magic auto , as the vehicle has been purchased from Magic auto, I was feeling like I HAD MADE A MISTAKE TAKING ERTIGA, making me run from pillar to post , finally the gentleman told me to visit the Magic auto on 8th August 2018.

I visited the dealership and Mr Verma was too busy to meet , so was asked to meet Ms Priya Mr Rana, he inspected the vehicle and told that the front seat has issues and door trim has issues , which intend make noise , they themselves told and acknowledged the fabris for the seat aswell is not in place , in a quarter itself fabric has stated wearing out. Also the engine was accounted responsible for the vibrations , so its mounting was also changed or tightened.

All this time I had been chasing Mr Rahul Verma who I had been apprised is from Maruti Suzuki, but every time I was disappointed , he seldom used to take cal and never called back – seems a very big guy. Finally he allowed me some of his precious time and met me yesterday at the dealership, and on my queries for the misery faced by me he simply enlightened me of not buying maruti anymore, also questioned my intelligence for buyimg this vehicle.

He summed up his statement as – Fir gaadi Kharidi kyn thi, yeh toh sab ertiga mein hai hee?

Sir it is a less than 6 month old vehicle – vibrations, seat covers, engine mounting, AC .. I have faced it all. It feels like I have been intentionally handed over a faulty vehicle. All this time I had to run on public transport or on rented cabs , if this is the way of life then why did I buy the car in the first place. I earnestly seek your personal intervention for the case as I trust that the senior management in the Maruti still values their customers.

I would be obliged if any of your senior official is ready to inspect the vehicle with me, and take a judicious call of replacement if required. Hoping an early revert & acknowledgement on the same.

Regards
Hitesh Grover
Ph .9871111108 / 9810111102

I handed my car, ERTIGA – DL14CC9158, to MOTOR MAGIC AUTO ZONE (4/29 Site IV Industrial Area, Sahibabad Distt, GZB-201010 , U.P.) for repair on 21.09.2017. It was to be delivered after 1 week. The car has not been delivered yet and there are no updates regarding the same, till date. Kindly take a quick action for the above mentioned. Looking forward to your response.

Hi dear sir/mam,

SUBJECT:- COMPLAINT AGAINST ONE UP MOTORS INDIA PVT. LTD. LUCKNOW (U.P.)

I have been a Maruti Customer for 6 years and i am feeling cheated at the hands of Maruti ONE UP MOTORS INDIA PVT. LTD LUCKNOW (U.P.). I have given my car WAGONR LXI CNG UP32 FW 2037, OWNER:- DEEPAK SHARMA (MOB:- 9307416464) for paid service on 31/10/2017. telecaller of ONE UP told me that you get 50% discount on labour charge but after the service he give me FINAL BILL OF Rs:- 11815.00 for Paid service when i ask for the discount they not reply proper. ONE UP SERVICE IS SO POOR. After the many poor experience I have lodged complaint with Maruti customer care. i hope you can take a good action on it. otherwise i left the maruti fully and move for any other company. If you guys can share with me email id of some one senior it will bw big help else i will bw left with the only option od going legal against Maruti and ONE UP MOTORS INDIA PVT. LTD. LUCKNOW (U.P.).

Dear Sir,

Under a great disappointment I have to inform you that. I Fazal Md. Choudhury purchased Maruti Wagnor VXI baring registration number ( AS11M6323 )from one of your Silchar Dealer Jain Udyog, Sonai Road.

On 31st June 2016 the car was taken from your dealer and and from DZ-VAAHAN i get my registration message on my mobile is 05-Jul-2017 but till date I have not yet received my number plate for which I have been suffering a lot because without number plate for so long period no one can allow me to run the vehicle on road.

So as you know the rest problem I have facing today for the non availability of the card and number plate. So help me to to solve the matter soon or else I am bound to say my this words in other way. Due to your dealer negligence and delay in providing the committed facilities which I have been demanding for. Hope for better reply in short period of time.

Thanks.

I booked a new Dzire VDI car in Modern Automobiles, Ambala City through CSD on 09.7.2017. I have already sent the required payment through RTGS on 01.11.2017 but it pained me when I found that the said car is not available in agency. I request your good self that availability may be ascertained to avoid any harassment to the customer. Company is requested to be fast in delivery of the vehicle immediate after the payment is made for it.
Thanks & Regard

Dear sir
My vehicle alto 800 mp40ca5116 damaged so I drop my vehicle at your service outlet vidisha MY CAR. They repair my vehicle but my tools are larceny by your staff. I complain your body shop advisor MR. RAHUL JADON. But he not respond and he said that he had bought a car and said that he stole the kit and talked to me wrongly. I want him to know about my toolkit or I will take appropriate action. I hope my problem will be solve.

Please my request is that appropriate action should be taken against Rahul Jadoon. so that there is no such kind of problem.

Amir Khan
8770046092

Dear sir, Madam,

My self Naresh Kumar from Kangra in Himachal Pradesh. I had purchased a Maruti dezire ZDI + on dated 24 SEP 2017 from your dealer Competent automobile co.ltd in Hamirpur Himachal Pradesh. All documents like insurance no. 98000031170305761860 (The new India insurance), temporary number slip given at time of delivery ( temporary number slip for one month up to 24 SEP 17 to 23,oct17).But my car accident on dated 11oct2017 at JALANDHAR. I have pick car through toing to Lovely autos Bhim Ram Ambedkar chowk Jalandhar as discussed with your sale officer who saled car to me,toing payed on my own pocket money. At time of car reached in Lovely autos JOB SLIP NO. _ 8719 on dated 11 Oct 2017. Car no- HP 22(T)9187, at 4pm They people's says NO you have not claim in cash less insurance because we don't agree this temporary number slip.then I have discussed with where car purchase and insurance company regular and given / show him a slip received amount that's dealer submit in RTO OFFICE.

After so many afferts they had aggred to repair a My car it's cover or not it's decide by insurance company after repair, Please tell me few answers.. Refer attachments.

1. Insurance provided by Maruti company to me that's amount I have payed in invoice value.
2. Temporary number provided by Maruti dealer. With one Month validity.

Why customer /Me suffer?Now I have visited last day in Maruti lovely autos no work on my car still till date after so many telefonic calls . approximately 22 days gone I had harassed and disturbing spent @ 9 t0 10 lakhs on car but till what I get?

So I have request to please look this matter on urgent basis. I am waiting.

Thanks & regards
Naresh Kumar
9779168079

I didnt get my scratch card gift. plz delivered it as soon as possible.

I bought Maruti ZDI SHVS on 19/12/2015 from M/s. Adarsha Automotives Pvt. Ltd.. on the wife`s name B. Chilakamma. From the last 06 months SHVS system is partially working. That is when I bring the Car in neutral position the engine is NOT STOPPING. The Engineers, Staff are trying very hard to rectify the problem, but are NOT able to find the exact location of the FAULT. Though a good effort is being made every time I go the dealer, in the evening when I was asked to collect the vehicle the problem is as it is. My request to Factory Bosses at your end is to kindly depute an expert in solving this kind of problem (SHVS) and TRAIN atleast 02 persons in every Workshop the problem will be eased as this system is very new. Initially I have told that it would cost around Rs.18,000/- and said that it is covered under the WARRANTY. But again on inspection they said that there some minor problem somewhere. This is being located.

I have admitted the Car yesterday (06/11/2017) and have been told that it would be solved by evening of today (07/11/2017) at a differenct location at Attapur in Hyderabad. Sirs, U all have given me and many of the PROUD OWNERS of Maruti Ertiga Cars which are PAR excellent of all the cars in the same segment on road in respect of luxury and performance. Please also use your estimable resources to make available the best of TRAINED WORK FORCE to backup the problems. Finally, thanking you Sirs, in anticipation that my problem will be solved as soon as possible. One Mr. Sarkar at your end has been appraised of this problem possibly on 02/11/2017. Good Day Sirs.

I purchase new Alto K10 VXi(O) on 23.10.2017 from Jamkash Vehicleades Pvt. Ltd., Jammu . From the very next day there was central locking system in the driver side door which was replaced in the second visit to the showroom, Now there is sound/noise in the rear portion of the vehicle for which I visited the showroom four times but the problem could not be solved. Every time I was told by the Sr. Technician that the sound is from the board(fitted by the company) placed behind the rear seats for which there is not solution. I have done a blunder mistake by purchasing a maruti vehicle instead of Hynduai or Honda.

I request the Company to kindly issue necessary instructions to the agency to rectify the problem or replace the vehicle otherwise I will have no option but to approach Consumer Court.

So on 25th August i book celerio zxi but there has been delay in delivery of my car.