1800-121-1243: CRI Pumps Customer Care Phone Number

Hello sir,
this is Adnan from Rewari, haryana. i had repaired my CRI Pump(1.5hp) at CRI Service centre, JEET Pumps Engineer, Gurgaon. He had repaired partially and demand so much money(Rs19,382). Still, Cri Pump is not working properly. After that i had complained to the Jeet Pumps Engineer but they didn't to work in this pump and they demanding more money.

Regard
Adnan
m.No-8395923704

I am from Ranchi, Jharkhand. i had repaired my CRI Pump(3/4hp) pressure pump at CRI Service centre, Kalyan Electricals. He had repaired best servicing. Cri Pump is not working properly and every time water leek . After that i had complained to the Kalyan Electricals Engineer but they didn't to work in this pump. Please arrange the technician and good service provide us.

1) Bharat lal - 09304832821
2) Rohit Sharma - 09798418570

Your CRI MSC-2E/10M this type pumps are not working properly. The fault is every 3 month once the pump centre shaft will broken. After that we call the service center person he will come and change but the cost is high 8000/. The pump cost is only 16000/- but every time service charge is high. I have changed 4 times in 6 months. Now also same complaint, So pls stop that model pump. Your service persons are also say that (Why you buy this model pump its failure).

Ramesh 8608340266
Chennai

I am from delhi, my address is j.k cement, plot no-19, padam tower, community center, okhla phase-1, new delhi, My CRI pump is not working, i am trying your toll free no - 18002001234 but is not working, pls attend my complain as soon as possible, it is in warranty.

I am form telangana, warangal i have buyed your company CRI 5hp motor for open well for low power conditions motor is not working properly can i use power capacitors to adjust the power which capacitor i have to use and how kvr must be plz reply to my mail.

We took new booster pump 1hp it is sounding too badly i need some clarification on this. my number is 9603421321,7032676648.

I have purchased CRI pump 1hp just month back from Essar , Ponda Goa 403401..currently not pumping water and there is no technician available on shop nor service center at Ponda, Goa..Please assist on above case at the earliest.

regard
swapnil
9823365681

I have purchased a motor 2months ago at krishna engg & co 5-2-175, rp road, secunderabd-03 of serial number:10315D33949 of 2hp, it has got a problem after two months period my motor windings got shorted and it was given for service at sree New linga electrical works it was rectified with in 24hrs but again after week it was not working and the meter reading of current in starter is now 20amps please give as a replaced one or we file a case in consumer court please rectify the problem and replace as soon as possible.

D.BABU RAO,
Mobile No:9963165593, 9989145289,
House No:2-2-185/24/29/2,
Mallikarjunagar,
Amberpet,
Hyderabad-13

I am sorry to say to you that I am not satisfied with your service. Over telephone I have registered my complain and I have been told that I would get service within 24 hour but the phone number your employee has provide me through sms that I am not getting him through phone line so sir please do something my pump's serial number is 10416A13780 and please contact me on this number 8436428648.

Not satisfied with your service. As i am comfortable talking in Hindi,they have been saying from the last two weeks that the person is not available who can talk and clarify my problems in Hindi and i will be contacted as soon as possible. My contact no.is 9934367777. Kindly provide the service at the earliest so that i can clarify my doubts.

Hi, May I ravi jaiswal using a Cri commercial 2 Hp vertical pump which was not working well thats why, may I complaint but until 1 month done but no one came to repair.

I belong to deoghar jharkhand. Your repair center in deoghar is Verma Electricals. I took motor 2 month ago since then flow of water is very low. it takes 5-6 hours to fill the tank. Water level is just 20 feet below. pipe fitting is fine. But he is not sending concern person. Please take proper action so that i can get proper water through motor.

VGPT classes
Purandaha
Deoghar
9334719278

We purchased 1 sub pump .75 HP 12 stage 3" at cost 12500 + fitting labour extra with local panel board in Jabalpur MP. And the MRP is Rs 10626 without panel local panel cost 1000 to 1200 & same pump we get rate from there they give price 8400+1500 cri panel. Secondly we also purchased 0.5 hp pressure booster pump they charge 16500+ fitting & labour extra here we get rate 13600+.

We paid full amount to your dealer but this is wrong to charge so much difference. Total difference RS 5500, next time can't use CRI product & not suggest to any one.

We have purchased Single Phase Water Pump from Anil Agencies 45 days ago. The Pump has got spoilt & there is no water in our factory. Please send your service person to repair the pump as its is in Warranty period. Your speedy action in this regard will highly be appreciated. RAJ KUMAR /Mob: 9382223000.

I purchased a CRI 2hp 30 stage repair problem under warranty. Your authorized service center is demanding 6000 Rs as he says for pump repair company doesn't pay is it true, if so please clarify me and please call me on mobile number 9492754953 my pump is in service center since 10 days please reply me soon.

I have purchase a CRI submersible bore machine 10 days back for a cost of Rs 14,500/- 1HP, V3, Stage 17. From Day 1 machine is not working. When we start the machine, it is reaching to 16 AMPs, and getting tripped in 2-3 minutes. We have complaint the to the Dealer " KRISHNA ENGINEERING". He has clearly refused to take the responsibility and asked me to contact to the Customer care.

We have called the Customer care on 18002001234. But there is no response from the Customercare. For 10 minutes, no will take your call. You will keep hearing that the company has received awards from various Govt departments. What is the use of the same, when you cannot resolve the customer problem???

Then we have taken Company's Hyderabad branch service center contact number of Mr. Satyam - Mobile no - 09666866222. We have called on Saturday Morning at 10AM. He said he will send the executive on the same day. I waited for him for almost half day. then he replied he cannot come and committed to come to Monday. Then on Monday, they said engineer will come by evening, then also no one came. Then they said he will come on Tuesday morning 10 AM. But the engineer came at 1 PM after calling them 100 times. The engineer has ABUSED me. Then after he came. He just checked the machine and said I have to take the machine to the service center and pay the charges for taking out the machine and sending it to the service center.

Please tell me why should i pay the charges?? when the Fault is not from my side???

Now the dealer is not taking the call.

I request everyone not to buy the CRI pumps specially from the Secunderabad branch.... Krishna engineering. They do not respond to the customer after they sell the product.

Also do not buy any CRI pumps. They have lot of issues. Even customer care is careless about the customer satisfaction.

To CRI Customer service department. In Jan 2016 I have purchased 4HP 50 stage submerge pump set from Ravi electrical engineering works Bangalore. 4 weeks back motor was not working suddenly. After several call and in person visits the dealer took the motor promised to rectify in 2 days. It's more than 2 weeks no response.

It's pathetic service from such a highly rated CRI company. I doubt your product reliability. I purchased 3 4 HP in 3 years time in that 2 always going down for some reasons. I will never recommend CRI. I will lodged complaint in customer complaint forum shortly. Let's see how your company deals now in this issue.

Ref: 10315b28769 so.no

I am from JAIPUR, my address is SHOP No-17,18 prem nagar ki puliya agra road, jaipur pin-302031. My CRI pump is not working, i am trying your toll free no - 18002001234 but is not working. Pls attend my complain as soon as possible, it is in warranty.

Pump model - DORA100 HP-.75/1.0 PUMP SR. NO-13715H03351 Factory Despatch Date - 08/08/2015.

mob-966728658

During last two weeks i am trying to get any of the concerned person for the item that you are exhibited in the Mumbai stall. If it is possible, please let me know the item is available with you or it is only a dream ?
Suresh
09747456004

Very poor service of the company. No one is responding to the complaints.

1 HP CRI pump purchased in last week. Pump is not working. i am trying your toll free no - 18002001234 but it is not working so please suggest us.

Dear Sir,
I have purchased 1 HP CRI open well submersible pump set Model CSS-3 (ms-10m) Sl. no 10416D12134 on 28-04-2016 from DEE BEE YES MARKETIG(AGENCIES) 14/86,KALLAI ROAD, KOZHIKODE-673002.

The motor was not working since 28-nov-2016, I contacted the above said dealer they advised me to contact the authorised service centre 'KAIRALI' which is very near to the dealer. The service engineer visited and told the motor has already damaged. The very next day I took the damaged motor to Kairali for repair. I visited the service centre many times but till now they have not repaired the motor. I am is urgent need of the motor I request you replace the motor with a new one. Now I am paying Rs. 500/- per day for a motor which is hired from local electrician. I already spent Rs. 5000/- for 10 days. There service support is very poor.

Respected sir/madam please provide me a winding data of cri pump of 7.5 HP of sr.no.10213A12309.

I am sabir khan. Actually I want to buy new pump but your toll no not contacting any cri employees. I have also cri small pump but I buy big pump. plz contact me, my contact number. 9555112414.

Hi

We have replaced our CRI pump of 1 Hp to 1.5 which were working good as per our expectation for 7month, now the pressure of new CRI Pump of 1.5 hp motor down as 1hp motor pump, still the new motor pump is under warranty but no proper service is providing by our local shop where we purchase the motor.

I am ready to provide full detail, for the standard CRI PUMP service please contact me on +91-9490076009.

Thanks

Hello sir, I am from Patnacity, Patna, Bihar, My address is Dr.Mahesh Kumar S/o Sri Ram Das, Mohll.- Choughara , Near sarvodaya high school, Noon ka chouraha, Patnacity , Patna , Bihar-800008. My C.R.I.pump is not working . I am trying your Tollfree no.-18002001234 but is not working, please attend my complain as soon as possible, it is in warranty. My mobile no. 9934984032.

I am from patna. My address is jiya niwas, nahar pich road chulhaichak (chankyapram cop khagaul. Pin 801105. My C.R.I.pump is not working . I am trying your Tollfree no.-18002001234 but is not working, please attend my complain as soon as possible, it is in warranty. My mobile no. 9334748912.

One of the worst service. They don't pick d call. I have repaired 4 times from them. Now saying out of warranty.

I am from baroda. My address is 9, triveni park manjalpur, vadodara. My C.R.I.pump is not working . I am trying your Tollfree no.-18002001234 but is not working, please attend my complain as soon as possible, it is in warranty. My mobile no. 99988 97999.

One of the worst service. They don't pick a call.