customercare@tvsmotor.com: TVS Motors Customer Care Email

The service center or the mechanics of TVS motors are not up to the standards. Got my new bike serviced but i was not satisfied.

New TVS Jupiter vehicle was service in KAVARI MOTORS MYSORE and free service coupons was also availed but the service center said that oil change was made compulsory and was charged approx 500 every time. After 4th service some problems in vehicle was not solved so i left it in private garage. the garage mechanic said the company seal to change the oil is itself is NOT OPENED.

The image of TVS BRANDED COMPANY IS getting SPOILED pl check on it.

Bad service in KAVARI MOTORS g. b. nagar u. p. 201306. There is engine abnormal sound and internal parts are loose.

Jp TVS phulara, Jaipur, Rajasthan regarding major defect in both side. Customer mob no.09982238402.

Bad service of vehicle by sowbhagya automobiles, Kakinada, Andrapradesh. please solve our problems.

I had purchased a Tvs Apache RTR 180 series 2012 model. At time of purchase it was nice to ride and very smooth but now I am very disappointed to take my bike for a ride of atleast 10km because my engine is overheating and also I have maintain a speed of around 45-50 instead. I was also show the same heat from the engine I can't kept my legs near gear and brake peddle. I have also service a bike just before a week and also changed the engine oil ...none of my problem was solved....what is the TVS COMPANY going to do for me. I need a better solution from you...reply me as soon as possible.

I purchased my bike tvs phoenix in 2013. my bike wheel is tubeless and bike tyres is not tubeless why? company wheel base print make tubeless and tyres is not tubeless, and not mention any place like (service book, bill ,manual, atc ) tyres tubeless or not tube less.

I am sachin Kari purchased TVS sport ES from BHARAT TVS, Belgaum on 07.07.11, vehicle no KA 22EG 4725. During my first oil change due to negligence of dealer there was oil leakage hence my vehicle stopped in middle of the road. When I called the authorized dealer they towed my vehicle to the workshop after their investigation they said engine is seized due to oil leakage from drain plug which their technician has not fitted properly. I demanded them to replace my vehicle or engine assembly but they overhauled the engine and convinced me that in future any problem arises it will be their responsibility and any repairs will be done free of cost

But even after doing the engine job the sound was not like the original sound and was not smooth which I had also bought to their notice. I have been regularly servicing my bike with the dealer without any lapse, now the vehicle has run 68500kms and there is an abnormal sound in the engine which we reported to the dealer. They said that the sound is of the crank bearing and has given an estimate of Rs 7500.

My contention is that if they had given me a brand new engine during that time this problem would have not occurred. Please look into the matter and resolve the issue.

I have problem in my bike handle but received very bad service.

No complaint against dealer, service manager and other staff and they are very polite and good. Only sparking plug provided by the dealer which is supplied by you is not good quality.

Completed 4 free services. Those problems highlighted by me from first service it self still continue, even-though they are simple problems. They may be in wrong notion of free service, it definitely damages TVS MOTORS reputation. please warn them to give better service. My vehicleTVS JUPITER problem

1. Mileage not increased.
2. petrol level indicator showing wrong indication.

Shortly my vehicle will go for last service. Shall i expect better service atleast now. MY cotactno..9849230639 and 7702772989.

Jupiter zx vehicles overall 3rd class performance in India.

Sir. My fourth& fifth free service is Lapsed. As stated by shanti tvs showrooom shivamogga. But the kilometer difference was just 50kms from last service at the given date for fourth service. How can i make service. Now they are not getting it done. And they are asking 400rs labour charge. And330rs for oil change total 800rs. But i am feeling very bad. Please provide me atleast one free service if you really care for customers.

Sir, my bike suspension was broken at 27000 kms and my bike runs 38000kms now. every 1000kms i am gone for service. Still now there is no solution for my bike. And every service they ask Rs600. They change only engine oil but they ask 600.

Dear TVS Team,

I have bought a new bike (Apache 200 4v) on dated-26.8.2017 from Krishna motors PURI-ODISHA. I have facing starting problem since they delivered the new bike. I also visit ur servicing centre JYOTI MOTORS 5 times. i also log a complain on ur toll free number. and my ref complain no- 93723.and ur service team observe my problem 3 days. but still now my problem not resolve. i also contact ur territory manager mr. Satyajeet panda and ur service manager Aditya anand mohanty. But those officer unable to resolve my problem. i have a valuable customer of ur company. I request u plz. follow up my problem on top priority. And solve as soon as possible. Please contact as soon as possible.

Nihar Ranjan Behera
mobile no-9937572251/8328828682

I purchased new Scooty pep plus at Thaly Motors this year in March 2017 on the day of Gudi Padwa. Initially all was good for first 2 months. But after doing the first servicing at Thaly I used to hear loud noise of the silencer. After which I went to them twice. They did something as gave it to me back saying all was okay. again after 3-4 days same problem came up and this time I was very angry as I had to visit the centre again just because they have not done their work properly. I spoke to the manager over the phone and he told me that the silencer was spoiled and he would replace it with the new one. But again after a month I faced with the same problems wherein I have visited the service centre for 4-5 times. I have asked them to replace it for me as the problem seems unending.

I regret my decision of buying a TVS product.

I have taken delivery of my new bike 2 months ago. There is lot of noise in my vehicle and all parts are rusted. Already told so many times but not rectify these problems. mahalakshmi tvs, villupuram.

Your tvs dealer treated us very badly.

I buy Jupiter from u and v TVs Vadodara makarpura above 3 months but the not reg my number plate. Reason they ask is rto document late. Don't buy any TVs vehicle from anywere because they have no responsible for customer complain. With Jupiter I also buy Honda activate and they gave me number plate in 15 days so buy activate not jupiter. My number is 9033501966.

I have a tvs starcity +bike. I recently serviced my bike from maharaja service center. I had complained that my bike self start is not working properly, they told that the bike have battery discharge. I said that please solve this problem. they prefer me to go battery service center, the mechanic said that battery is okay. he charged the battery bit the self start is not working properly. I again went to service center but the really is no response. they again said that the bike has battery issue they are not able to solve my problem.

TVs showroom very very bad in pioneer TVS, very bad service in Guntur showroom washing is bad.

I had purchased one TVS Jupiter EL model from thayar motors manali,they had collected extra amount from me with ought bill they dint give any invoice and promised some assurance at sale of time, but now no response Ask dealer i want to details ,he threatened with some local peoples ,for the fast one month complained with tvs rep mr.usai and jalal no response’s I could not able to fluent English in speak and write, what can i do sir, i request you if you call me correct superior will explain with full details give to you I dint never seen like that dealer.

Above the people see the status of customer is wealthy and healthy are knowledgeable, or not they will treated badly and no response. because really i suffered from tvs people mr.usain and jalal,
i have already complaited and mailed to AO still now nothing they are supported dealer, i dont know correct way of approach to tvs superior teams, i know only mother tongue,we are in tamil nadu,

I had purchased one TVS jupite El frome thayar motors manali-chennai-60, they gave one quation finaly Rs,65074,including spares, i paid initial payment Rs,40000,Balance amout TVS credit for 10 month x 3000,thats all. negotiate with Mr,sabari (tvs staff) and sangeetha (dealer staff) they asured one benefit for one EMI free ,i ask how is possible he said so many customer is coming selected three customer i can free for you one Emi,i hope and then if you dont go to bank, you can cash paid at dealer point without charge.i agree above deal.by the by i paid cash at dealer point two EMI extra charge of Rs,802 realy i suffered, and ask about free EMI ,dealer was threatened me,and simply say the dealer sabari is tvs staff i dont know about him he ask tvs pepole, suddenly i call to mr.usain and jalal. no response, i could not able fluent in english ,they purposed cheated me.

thank you,
thillai.manimaran-7845749323,Alternate cont.no-9884083220,vehicle model-2017,date sale-Agust-2017,date of last servive-12.12.2017,vehicle no-TN-18-AM-5564-jupiter EL(stalian Brown colour)

I bought a new bike TVs apachi 180 metal blue on 10 july 2017. My bike sounds much like kut kut from 4 months . I have done service timly but the Agency's technicians could not finish the sound yet. I bought my bike from Pahwa TVS Balrampur. Please solve my problem otherwise i will habe to sale my bike and again i will never purchase any bike of TVs it will be a bad response for u sir.

Mudigere trinetra tvs service very worst service in mudigere. there is not good service, Tvs service is very bad, service not done properly.

Dear sir,
Dealer are life long with team because target, normal customer not like that,very rare cases solve the problem but high society people and politician exempted. my second experience with tvs company staff dealer.

After promising to pick up my vehicle on 04/02/2018 at 11.00am person from SBM motors kolathur did not responded till 1.00pm. After i called and reminded the receptionist they did not even mind to ask sorry.Why the customer are not satisfied because of the responsible attitude of the dealers. I regret to say the service customer is not satisfied for the above reason of all your service center.

I regret to inform you about bad service and uncivilized behavior of SBM MOTORS Kolathur Chennai.
1) As promised person did not turned up to pick up my vehicle.
2) I called and reminded my appointment still they could not send a person to pick up.
3) After reaching i have been told that could not deliver on the same day (4th free service).s

Since this is my fourth TVS vehicle iam not satisfied at your service dealer. Only thing iam servicing for warranty.. i would like you to take up this matter to improve your service and advice your service dealer regarding the above. I expect a solution for this.

Dear sir/madam,
I dropped my tvs jupiter thayar motors manali-chennai because my jupiter is on 3rd free service by the by .some problem in my vehicle. Service manger is not there in service centre, only local mechanic and water wash boys some body is there. I ask where is manager they told nobody is manager,service is not satisfactory.