customercare@mtsindia.in: MTS India Customer Care Email

Hi my name is Sushant my MTS data card number is 9136344063. I am facing problem since I have take your connection first month after starting the device the signal level was very low and I have complaint about it but your executive told me that don't worry sir we'll fix it, 3months have passed when I browse YouTube it doesn't ever play only buffering.... And about bill I have taken an bill plan of 750/- and when I use only 3 GB of day pack and the whole 6 GB of night remain than also the bill generates 958/- approx now tell what to do it is now waste for me. Please give the answer as soon as possible.

Dear Customer,

We would like to inform you that your number has already been temporarily disconnected since 17th Dec-15 due to non-payment of your previous dues of 1675. We request you to pay the same and write us back.

Plz find my problem i have complained on call centre but no response, without use my data is lost every month my MTS NO.9152847258.

My datacard number is 8459287102 is not working properly and not supported by customer care in dated 1-1-2016 and 2-1-2016.

As I have seen so many complaints about MTS data card. It is now confirmed that my Data card no. 8459194707 which is also not working & within a span of 10-12 days I am fade up with this data card, So kindly return my money and take back your Dongle as early as possible. My phone No. 9971140854. I am waiting for your early response.

Dear Customer,

we would request you to please follow the below troubleshooting steps to resolve connectivity issue.

Step 1: We would request you to please insert the device in to different USB port.

Step 2: Please uninstall any other data card application software (in case you are/were using any other service provider dongle) from the system by following the mentioned steps.

Step 3: We would request you to please reinstall the data card. Please follow the mentioned steps to perform the troubleshooting steps.

Windows 8 operating system:

• From the Start screen, place your mouse cursor to the bottom-right corner of the screen to display the side bar.
• Click the “Search” icon.
• In the search box, type “Control Panel” and click the “Apps” tile (option).
• A list of results will be displayed, including “Control Panel”. Click it.
• The classic “Program and Features” section of the Control Panel is opened.
• Simply right click on the Mblaze UI option and select uninstall option.
• Go through all the dialog of the uninstaller and remove Mblaze application with all its components.
• Then again reinsert your data card and to perform installation steps.

For Installation of device please follow few simple steps:

• Insert the device in system’s USB port.
• A pop up of MTS setup would be flashed. In case the pop up does not appear, you may click on “My Computer” icon. Then click on CD Drive Mblaze to open the folder.
• Click setup.exe file to start installation window.
• Installation window would appear. Please follow the instruction as mentioned in the installation window and continue to click on next button.
• Finally click on finish button and then MTS icon will be generated on your desktop.

Windows XP, Windows Vista and Windows 7 operating system:

• Go to “Start > Control Panel > Add or remove programs”.
• Select the “Mblaze UI” application in the list and click on the “Remove” button.
• Go through all the dialog of the uninstaller and remove Mblaze application with all components.
• Once the process is completed, click on the “OK” button.
• Then again reinsert your data card to perform installation steps.

For Installation of device please follow few simple steps:

• Insert the device in system’s USB port.
• A pop up of MTS setup would be flashed. In case the pop up does not appear, you may click on “My Computer” icon. Then click on CD Drive Mblaze to open the folder.
• Click setup.exe file to start installation window.
• Installation window would appear. Please follow the instruction as mentioned in the installation window and continue to click on next button.
• Finally click on finish button and then MTS icon will be generated on your desktop.

MAC operating system:

Virtually all Macintosh applications are self-contained in a single folder or series of nested folders. Therefore, removing an application is usually as easy as deleting the contents of the installation folder from your hard drive (for example, removing the Quicken folder to uninstall Quicken).

In fact, some applications may come complete with their own uninstall utility, so checking the README and documentation may save you unnecessary steps.

Some applications can leave preference files, start-up applications, or driver files in other spots on your disk besides their home folder. When you’re uninstalling a program that has support files in other areas, use the Search box in the Finder toolbar to locate other files that might have been created by the application. Again, don’t forget to check whether an application has an uninstall utility (or an uninstall option available through the original setup application).

Spotlight searches can help find files. For example, by searching for the word “office”, a number of files created in other folders, such as the Settings file were found in the preferences folder. Typically, you want to delete the main application folder and then remove these files.

For Installation of device please follow few simple steps:

• Plug-in Mblaze Modem in your machine.
• Please open ZTE CD Drive and then open SSTL.dmg file.
• Open Mblaze UI V1.0.22 and click continue button.
• Click install tab and type system password and click OK.
• Click continue installation.
• Wait for installation to get completed.
• Mblaze icon will appear on the desktop.

Ubuntu operating system:

In Ubuntu one has to give specific commands via the GUI tool. It is important to note that for removing a package with all configuration files, or just the package there are specific commands that need to key in by the user.
To remove a package (Application) with all configuration files, you just have to open the command console and
Type: sudo apt-get -- purge remove [package name]
To remove the package only type: sudo apt-get remove [package name]
To get a list of all installed packages type this:

dpkg --list
dpkg --list | less
dpkg --list | grep -i 'http'

For Installation of device please follow few simple steps:
• Method 1: Installing Graphically.
• Click on Dashboard in the side bar.
• Select the software you want to install.
• You will be prompted for the password of the computer. Type it to continue installing the software.
• Method 2: Installing via Terminal.
• Open Terminal by typing Ctrl+Alt+T or going in your Dashboard and searching for Terminal.
• Enter the following command: “sudo apt-get install Firefox” (without quotation marks) to install Firefox, for example, you can swap out "Firefox" with the name of whatever software you're installing.

If you are still getting connectivity issue, please forward us the below details so that we could cross verify the same further.

1. Area Pin Code:
2. Alt Contact No:
3. Error message:
4. Checked on all Modes (Y/N):
5. Since when you are facing concern:
6. Complete address:
7. Operating System:
8. Signal Bar:
9. LED light blinking (Y/N):
10. Preferable timing when our engineer can call you for remote troubleshooting/testing:

However still if you want to disconnect the MTS account please write us back at customercare@mtsindia.in so that we can raised the request for the same.

Few Days back I have mailed one complaints against the MTS connectivity, the dongle that you have issued to me. I do not want to use this dongle. so please take back your dongle refund my money.

Kindly inform you this is Mr.Krishna ji rao,i was purchased mts data card from 8 day ego still it is not yet activate i am really upset of your service,how many days i am waiting pls do the needful.

Regards
Krishna ji rao
9945359715
k r pet
karnataka

I am Asha Tiwari , user MTS-8459968436. I am unstasfied with your service.When my cap 0f 10gb over then speed of data descending to 5/kbps, which is not. Due to this i can not open my gmail account. Resolve my issue as soon as possible otherwise i have to disconnect the plan.

Dear Customer,

we would request you to kindly follow the below steps to resolve your concern:

If you are using windows operating system and Internet Explorer browser of any version:

• Close all the programs which are running.
• Click on start.
• Go to run (Press Windows button + R Key) and type %temp% and then press enter button.
• Select all the temporary files and delete them all (Press Shift + Del button).
• Now, open Internet explorer program and press Ctrl + Shift + Delete button.
• A pop up window (Delete Browsing History) will appear.
• Select all the option and click on “Delete” button.
• Click start button and go to control panel.
• Click on Windows Firewall.
• Click on Turn Windows Firewall on or off link from the left panel.
• Select Turn off Windows Firewall (second and fourth options) and then click on OK button.
• Now restart your Computer\Laptop.
• Once your PC had been restarted, connect the device.
• Click on Mblaze icon at your desktop.
• Scan the computer\Laptop and also close any software which is online updating at that time (like antivirus, system updation etc.).
• Try in different area and on different computer\laptop.

If you are using Windows operating system and Mozilla browser of any version:

• Close all the programs which are running.
• Click on start.
• Go to run (Press Windows button + R Key) and type %temp% and then press enter button.
• Select all the temporary files and delete them all (Press Shift + Del button).
• Now, open Internet explorer program and press Ctrl + Shift + Delete button.
• A pop up window (Clear All History) will appear.
• Select all the option and click on “Clear Now” button.
• Click start button and go to control panel.
• Click on Windows Firewall.
• Click on Turn Windows Firewall on or off link from the left panel.
• Select Turn off Windows Firewall (second and fourth options) and then click on OK button.
• Now restart your Computer\Laptop.
• Once your PC had been restarted, connect the device.
• Click on Mblaze icon at your desktop.
• Scan the computer\Laptop and also close any software which is online updating at that time (like antivirus, system updation etc.).
• Try in different area and on different computer\laptop.

If you are using Windows operating system and Google Chrome browser of any version

• Close all the programs which are running.
• Click on start.
• Go to run (Press Windows button + R Key) and type %temp% and then press enter button.
• Select all the temporary files and delete them all (Press Shift + Del button).
• Now, open Internet explorer program and press Ctrl + Shift + Delete button.
• A pop up window (Clear Browsing Data) will appear.
• Select all the option and click on “Clear Browsing Data” button.
• Click start button and go to control panel.
• Click on Windows Firewall.
• Click on Turn Windows Firewall on or off link from the left panel.
• Select Turn off Windows Firewall (second and fourth options) and then click on OK button.
• Now restart your Computer\Laptop.
• Once your PC had been restarted, connect the device.
• Click on Mblaze icon at your desktop.
• Scan the computer\Laptop and also close any software which is online updating at that time (like antivirus, system updation etc.).
• Try in different area and on different computer\laptop.

If you are using Mac operating system and Safari browser of any version

• Close all the programs which are running.
• Click on Application from Dock.
• Click on Safari.app.
• Click on Safari from Menu bar.
• Click on Empty Cache and then Empty.
• Click on Apple menu.
• Click on system preference and then security.
• Click on Firewall and Lock.
• Enter ‘admin’ User Name and Password and then click on OK button.
• Click on Stop button.
• Now restart your Computer\Laptop.
• Once your PC had been restarted, connect the device.
• Click on Mblaze icon at your desktop.
• Scan the computer\Laptop and also close any software which is online updating at that time (like antivirus, system updation etc.).
• Try in different area and on different computer\laptop.

If you are using Mac operating system and Firefox browser of any version

• From the top menu, click History tab
• Select ‘Show All History’ tab
• Highlight the top sidebar item named History
• Click on the cogwheel and click on the line ‘Delete’

Alternatively, you may also follow the below steps for customized:
• From Firefox Preferences, go to the Privacy tab.
• Under ‘History’ tab, change from Firefox will: Remember history, to the third option of Firefox will: Use custom settings for history.
• Tick the box marked ‘Clear history when Firefox closes'.
• There would be an option to deselect ‘Accept third-party cookies’. This is advised for anyone who recognizes that third-party cookies are only ever used for privacy-invading purposes.

If your concern still persists, feel free to write back to us with the below details.

• Contact Number:
• Signal Bar:
• Speed test with MTS server "http://speedtest.mtsindia.in/netgauge.swf" without DL & UL the data:
• Area Pin Code:
• Complete Address:
• Checked on another system:
• Checked at other Location:
• Since/when issue occurred:
• Slow speed trend (Whole day/Specific time)
• Preferable timing when our engineer can call you for remote troubleshooting/testing:

REMINDER 6
Dear MTS TEAM

Called To Customer Care No in Below Time Slot

S.No Date Time Call Records Available
1 25 Feb 2016 06:14 PM
2 25 Feb 2016 06:15 PM
3 25 Feb 2016 06:55 PM
4 25 Feb 2016 10:47 PM
5 25 Feb 2016 10:50 PM
6 25 Feb 2016 10:52 PM
7 25 Feb 2016 10:54 PM
8 25 Feb 2016 06:14 PM
9 25 Feb 2016 11:02 PM
10 25 Feb 2016 11:03 PM
11 25 Feb 2016 11:12 PM
12 25 Feb 2016 11:13 PM
13 25 Feb 2016 11:14 PM
14 25 Feb 2016 11:22 PM
15 25 Feb 2016 11:28 PM
16 25 Feb 2016 11:29 PM
17 26 Feb 2016 2:14 PM
18 26 Feb 2016 2:16 PM
19 26 Feb 2016 3:22 PM 1246784581
20 26 Feb 2016 5:09 PM 8459577126
21 27 Feb 2016 11:28 PM
22 27 Feb 2016 11:28 PM SIMRAN
23 27 Feb 2016 2:00 PM ANISH

MTS Data Cards – 8459634516
Data Card Activated – 25-02-2016
Ist Time Connected through Net – 25-02-2016 at 10:30 PM
Complaint Registered 25-02-2016 at 11:36 PM
Complaint No FEB/7388

After all efforts. Card was activated but internet is not working. I have asked help from customer care and do some troubleshoot but nothing benefits. Even some time Google open thereafter showing unable to view this page.

I have done this practice on 25-02-2016 from 10:30 PM to 12:00 and even I have called to support No – 1800-208-1955 about 20 times but no resolution is provided to me. Every time they asked for reset the button of Data Card but nothing useful status. Suddenly opening the Home page and if I tried to open Google then showing “error Page “.

For that i have registered complaint. please send engineer to check at my home or if not possible then process for refund without any further escalation. As per my understanding, there is some Network Issues- please process for refund without harassing me further as per your policy, there should not be more than 15 days and not exceeded 1 GB. In any cases, if both above clauses, I declare it, will not be defaulter for any way. Now on 26-02-2016 – I had got reply from “Tarun Joshi MTS Customer Care “ as below

Further as per your compliant id FEB/7388 there is no issue with connectivity, hence we cannot refund the cost of data card as no issue is caused from our side.

I would like to know, as per TAT registered complaint – 15 days then if my complain is not resolved within stipulated time frame (Activate on 25-02-2016 to until resolved date) then why company will not bear and refund my money.

I don’t want money, Just SEND ONE MTS Engineers to get it fixed, if it is not fixed due to any reason then processed for refund as I had bought this MTS card after verification with Customer Care at least 7 days. At My Ashish (from Customer Care) – Forcibly closed my Cases – FEB/7551 telling me that my issues is resolved and there is no issues. I have requesting him not to close this complaint. But that guy closed it without customer consent.

Again New complain is registered – FEB/7551 with tat by 02-March-2016. It is the policy of MTS to lapse the service period so that customer could not be refunded or not serviced. Just like a man cheating with Piza delivery boy for not delivering within time frame.

Arvind Kumar
9871869814

Change my register mobile no 9060427429, active 8641006530. My MTS Mblaze WI FI no is. 9141974329. The internet connection is very dull and slow. Please speed up my internet connection with in one day. Data usages showing by your side extremely high. I want my data deduction history and my data back. If not possible please disconnect the my MTS Mblaze WIFI. I will surrender the device immediately and I never going to pay any amount. This is the final warning to the MTS Company. Thanks

Hi my name is dinesh.g.b.my data card no:9141574912. An MTS employ give me a wrong commitment, the person's name is kavya and there coligs 9538888930. She talk with my phone to sell 3g plus data card she told me about mts wi-fi conection 599 plan she explin that plan first bill company have to pay and every you have to pay in paytm 300 Rs reducation in your bill amount and 10gb unlimited usage in day only, so i agree with her and purchased that drive. My data card no is 9141574912. This person cheat with me to give me a wrong commitment. I called 9538888930 this no i speak with another person he is telling she is left the job told we are telling like that only lie commitment . So i decided to deactivate my mts account.

Dear Customer,

We would request you to please share the below mentioned required detail at customercare@mtsindia.in so that we can raised the complaint for wrong commitment.

Contact No. -
Customer Name:
Retailer /Dealer name -
Issue Related to – 
What was the wrong commitment given?-
Has the customer been informed about the correct details?- 
Remarks- 

However still if you want to disconnect the MTS account please mail on customercare@msindia.in from your registered mail ID so that we can raised the request for the same.

I, Surajit Ghosh of 457, Bankimpally, P.O: Sodepur, District: North 24 Parganas, P.S: Khardah, Pin-700110 want to surrender my MTS data card with dongle (mblaze) due to non signaling and most bad and i want to refund my money.

I had recharged my mts no. 96 67 628932 with RS 999 but when i check my balance 0mb is displayed plz help

Dear Customer.

We would like to inform you that as we have checked your MTS account and found 15854 MB data is available which is valid till 15th Apr-16.

I called 2-3 times on customer care number 18002081955 and complained about speed issue. On 12th April'16, i got complain number APR/2852 when someone called from MTS to confirm about E-Mail ID and Address.

On 12th April'16 Evening, i got a call regarding my registered complain (APR/2852) and got feedback that my Area is not in your Range. Its 1.2 km far from your coverage area. So during sales by customer care, it was wrong information given that i will get 3G speed but after purchased, the information changed from your complain department.

Feedback for complain department is very bad. Neeraj was speaking with me and i told to escalate this complain at higher level but he forcefully closed my complain without any resolution.

This data card is useless really because i am not getting 3G network and speed is really very slow. So I want to surrender my MTS DataCard (8459498512) and revert my money.

My sim is closed plz open the my sim and outgoing and incoming calls. Plz help sir.

First thing mts network is poor, when I check with customer care simply wasting u r time, instead giving resolution they giving hopes, totally wasting money and time. My data card number is 9141292913, I have already raised a request for cancelling or deactivation. They do only for a day again without my knowledge again reactivated and every month am getting bills. Total service is worst, only for new connection they are calling and convincing.

Friends I suggest u please dont go with mts postpaid data card especially dont go with offers.

Pls tell some ways to find or is it like that because that the recharger accidently recharged my mts mblaze modem with a unlimited plan??

My MTS Mblaze ultra Wifi No is -8459200188 my data validity is 05/06/2016 but my balance deducted on 04/06/2015 and my data balance left is 4.5gb. please look up this problem seriously.

Manoj Bansal
[9015080073]

Dear Customer.

We would like to inform you that your previous recharge on 7th Apr-16 of Rs 699 was valid for 28 days which validity has been finished on 4th May-16.

MTS Data card is not at all working, it has some technical problem.

I have called and complained many times, but each time nobody gave a solution and closed my complint. There are 2 people Sandeep and Sandesh, who even put me on hold and did not get me back. Either you help me or i will discontinue to your service. I was happy but now i am very very much angry due to this situation.

Nilima-Chauhan
My MTS No. 8104414801
Mobile No. to call 9784632696

Dear Customer.

we would like to inform you that you are experiencing variable speed due to the multiple factors like number of users logged in at a particular time, location where the services are being used etc.

Myself manoj kumar bought a data card No. 8459961187 dated 15/05/2016 of Rs. 999/- from dealer of MTS Kalkaji new delh but till dated 27/05/2016 my data card is not start & connect & i have complaint many time to customer care but not solve my problem & misbehave with me so i want to return my money kindly do the needful as soon as possible.

regards
manoj kumar
mob, 9213728968,9643268771

MTS MBLAZE , dongle/device data no . 9141510806. Very very poor signal or tower bar is nil ,any time red light, i have problem face from beginning install your device. what to do, many times compliant but problem not solve, please checking your tower and solve this matter.

Very very slow connection. Not connected to 3g net work. Only showing 1x, data card number is 8453148113.

I have enter a wrong pin code more than three times, and my mobile want to PUK code, but i dont know PUK code. So, please tell me what is the code that unlock my mobile phone.. it's very important for me..i request to u pls send quickly. Thank you.

Dear Sir,
I met with accident on the 24.10.2016 and had requested for disconnection My MTS no : 8644947416. This is the second time as soon your representative collect the payment and has activated my account . I fed up with kind of service. Your representative collect a letter and tell me that a closure no will be sent to me but unfortunately nothing of that kind is happening.