customercare@havells.com: Havells Customer Care Email

Havells Water Pump Complaint No. GL 161798

All mails to customercare@havells.com is bouncing back, how irresponsible.

TO WHOMSOEVER IT MAY CONCERN

This is to inform you about the equipment mentioned above. It is a new pump purchased in August 2017. The said pump is creating problems now and then, either it fails to start, if it starts it just runs without pumping water, and when it does run it produces lot of sound. Now it is leaking.

Above complaint was registered nearly a week ago, we are getting messages on a daily basis about arrival of a technician, every day the technician name changes and no one turns up.

I am perplexed as to how a prestigious company can overlook an important equipment.

Requesting you to please do the needful and replace the defective pump at the earliest. Hoping that I will not have to escalate this issue higher up or some place else.

Complaint No. GL 161798
Ochira P.O., Kollam Dist Kerala PIN: 690526

Complain no. GL310292. Plz reply why do you demand extra charge for geyser installation?

Complaint No- GL 300300, DATED 30.12.2017 but no body has attended the complaint till date to repair the water heater which is under guarantee period.

Service center not responding to complaints.

I have purchased high speed Havells standard ceiling fan from Srihari Enterprises, Thane (w) one week before.The vendor assured to handover it is a high speed fan. But fan speed is remarkably very slow speed it is running. I have complained in customer care. He told that this much speed only fan is running because of its design factor. Our complaint call No.171014. Mr. Kalam khan was attended the fault and told that as earlier. Pls replace my ceiling fan from my home as soon as possible.

Right now I had good experience for Havells wall mounting fan which is running with high speed currently in my home.

Thanks and regards,

N.Manivannan
9867283217
Flat no.301, TRISHUL CHS,
Plot no. D-13/1, Sector 20 D,
Airoli,
Navi Mumbai - 400708

i bought ( 08/04/2018) enticer ceiling fan from 1st day it gives irritating sound i complaint to coustomer care they sent technician declared the problem but after that no one come at my place i lodge 10-12 times complaint your customer care but no one come at my place and even not solve the fan problem i dont expecet this type of service from havells.

Lalit Vimal
Registered mo. 9015532211

Dear Team,

On the onset, let me bring this to your notice that I bought an air cooler on 31 March 2018, and the product name is "Freddo I", hardly I had used for 2 Months and an issue with the water pump had started. On 22 May I called to your customer care to get it fix, a commitment has been given to me that within 24 to 48 hours my issue will get resolved and complaint number was HE223953. After making multiple calls on daily, finally a technician visited my home on 26 May without carrying a water pump, he had spent around 2 hours and said that a new water pump is required to fix this problem and we can get this from our head branch and gave a commitment that he will come again with water pump on next day. My issue was still in process and I got a message that my issue has been resolved, don't know who has decided that the problem has been resolved.

Again I made a call to customer care to find out why I did receive this message. then an apologise has been said to me and new complaint has been raised and the complaint number was HE265400 again a false commitment has been given to me that technician will visit very soon, on 29 May same technician revisited to my home carrying a local water pump which would cost 100 to 150 Rupees and the colour of that pump was white and black and by looking only one can realize that it is not a good quality and I could not find name "Havells" on it. I asked him to fix a quality water pump so that I could not face any problem with that, he said me that water pump has been issued by service department, so I got this, then I made call to customer department and customer care guy spoken to technician and finally technician said me he will visit on the next day with original water pump, like the same issue no one had visited my home and finally I remade call to customer care on 30 May and again same 24 hours to 48 hours time has been asked.

I am very disappointed with the service and requesting you to take back water cooler and give a refund or else maintain standards and solve my issue on high priority. I don't know why your company is so reluctant to provide service.

Please feel free to contact me on 8686281456.

Havells is a very bad company and its service is even worse, I request every one to never buy its products. I bought a juicer grinder from havells which stopped working. I called the customer care phone number and they gave 48 hours to respond but now its been 10 days and no response. I have called them several times but they are not replying. I have a useless juicer grinder with me and no help from the company.

After several phone calls and email my under warranty ceiling fan Urban could not rectified by your company till date which was purchased In Octobrer/2017. And after lapse of 02 months your local dealer demanded for many for rectification otherwise not rectify.

Its very shocking that I purchased this fan at the cost of Approx Rs. 8500/- but lapse of more than 02 months could not rectified my under warranty fan.

Street light not working from one year my complaint no-hg231638. Company not responding from last 11 months.

Hello, I am constantly complaining through the toll free no 18001031313 since May, 2018 until today 10th September, 2018.

I am highly disappointed by the service provided by Havells, as in past 4+ months, technician hasn't visited my home even once. They are constantly posting false updates like, warranty card, bill is not available with customer. The truth is I have all documents available with me, but the service reps have NOT visited my place even once.

Request you to kindly look into the matter ASAP.

Complaint no
HE214144 - Raised in May within warranty period
HH141155

I am Ayush singh i purchased a geyser from canteen but it is not working. so i call in service center i have warranty card but i dont have purchase bill. So not grant my warranty, the man who come to site said he need the bill too. so what i do, it not my fault it your fault.

I had purchased a Havells Food Processor. While using a part got broken. With that broken part I visited many dealers in Noida and Greater Noida. They all suggested that only service center can provide parts not the dealer. I lodged a complain vide complain no HJ012704 on 01.10.2018 and received a message that Mr Dharmendar Singh of Bohra Enterprises has been allocated to call who will report in 24 - 48 hrs. After laps of time I have made several call to customer service center for further action, every time I just get consolation that we are re-forwarding your complain. It all goes to vain. They do not provide contact details of service provider so that we can contact them.

Its a pain full situation for customer, kindly resolve it fast please.

I have purchased Havells cooler one month before but the cooler worked only for 10 days and then stopped because of motor got burned.I have called to the technician and customer care also numerous times but none of them come with the exact issue.I purchased the cooler and since the date i purchased it may not working properly. Our Havells company cooler is in warranty period but they are not responding to our complain and extending days, we are giving complaints from last 20 days. Till now i haven't got a call from their service team, neither do i have any hope that they will come over. Every time care told me after 48 hours technician will come but one month is complete still not send any technician.

I really regret buying Havells product which in turn made me suffer in these hot summer days. I have talked with your customer care executive lots of times for service the cooler, but till date no one is visit as yet at my address. So please take a proper action and give some response otherwise i will take some other action.

Registerd name:- Sheikh Mushtaque
Registered mobile no. :- 9934751687
Address:- Lauria, west champaran (Bihar)
Purchased from:- CRPF camp,

Please you also call back on registered mobile number which i have mentioned above.

Dear sir, your havells customer service is too poor. You r not handling customer after 48 hours. Please change your customer service providers. They are not good for u. Sadhna madam say me I will remind for u. If you need reminder after 48 hours...u r fail. why u give warranty when you not provide good quality or service?

It's really feel sad when it comes to know that this is how the company like havells treats their customers. I complaints more than 5 times about my induction cooker which is in warranty period. But Still no response recieved!! Shame!

I have lodged a complaint regarding leakage of water heater. A technician visited my place and told that the leakage is from tank and it will be replaced by a new geyser since it is in warranty period. But unfortunately after so many complaints, no action has been taken so far.

Sir Mai Rohit Kumar Patna se mera mixer grinder kharab ho Gaya hai mane toll-free pe complaint Kiya 2/12/18 complaint no hlo21025 hai. mujhe service centre se phone aaya jaldi hi technician provide Kiya jayega per technician nahi aaya. fir maine dobara call Kiya toll free no per fir yehi jawab Mila fir maine toll free no pe complaint Kiya fir lagatar 6,7,8,9 Ko complaint Kiya kuch nahi hua. fir maine service centre Ko phone kiya no 9102040939 Dipika Gupta madam ne Guddu technician ka no send 7033463372 per koi Faida nahi hua. aajkal karte karte aaj 18 Ko fir maine complaint Kiya madam ne mobile busy kar diya or technician ne kaha mujhe bhukhar hai tang Aakar Mai aapko complaint kar Raha hu. apse nivedan karta hu ki app sabhi pe karwaye Karen ki kisi vi customer Ko ish tarah ki pareshani ka samna nahi karna pade or Havells Ko badnam na kare Mai apka purana customer Hun kirpa karke mujhe technician provide kare. mob- 9852059161.

Respected sir i am customer in yr company i complained 5 times after 48 hrs of complaint duration bt no response provided . even not single call made by your company i am facing too much problems without water for last 4 days my contact no registered is 9911221709. pls give a positive response.

My first complaint No was 060219354183 lodged on 06 Feb. My second complaint No was 090219373749. Your technician visited today and he remarked on his Job Sheet No 026092 as under, "Gyser on 1st Floor, Tower of 7 Floor. PRV leakage due to high pressure". This statement is absurd on three counts:-

- Firstly, water tank is on ground floor and water pumping is with motor and water pressure is common to ALL floors.
- Secondly, we got this problem now only and we have been using this geyser for last 8 months. There was no leakage earlier. If pressure was problem, it would have been leaking from day one.
- We have 4 more geysers in our house. NONE of them is giving this problem. Water pressure is COMMON to all of them.

Please send some other technician who has some common sense to understand the problem. Requesting for early action please.

Thanks and Regards

I had logged the complaint, reference No 010319523753, 5 days back regarding electricity current in my Geyser. It has been 5 days that I am following customer care but every time I get response “Nishchint rahiye”, don’t take tension, your problem will be resolved shortly.

Till today I have received any response/call from technician in spite of daily follow up to customer care. I never expected poor such kind of response / service from companies like HAVELLS, I lost my all faith and trust. I will no longer buying any product/services from HAVELLS also advertise the same.

Thanks & Regards
Mohammad Mujtaba
+91-9028005252

JMG (Endura) not working, this product is in guarantee.
Address. village. chakma, post. bemhari, dubauliya bazar basti up . pin nu. 272131. Contact num. 6307758814, 9839753115

I had purchased Havens Freddy 70 liters cooler on 23 April 2018 from Prayag Agencies Allahabad. We had registered complaint on 22nd April for the cooler as water was not coming properly on the nets. Till now complaint not attended and 60%of the summer season has gone.

I want the address of service center in Bhopal, pls provide it urgently.