grievanceofficer_india@uber.com: Uber Customer Care Email

On 01.04.2018. at 04:09 pm I called a Uber cab in front of Park Circus 7 Points but after arriving, the driver noticed some mechanical problem in the car and for which we could not move from there. Driver immediately cancelled the ride from his device. Since then a cancellation charge of Rs 47.25 p has been imposed on me. Several times I selected the option that the driver cancelled but every time I request for a new ride the above mentioned charge is shown on my screen as credit amount in my account will be changed with the amount of my next ride.

I would like to request to the concerned person to waive off my cancellation charge as in no way I am responsible for it. I would be thankful if you do the needful and would gladly go for a new ride ahead.

I have booked one ride with driver Gopal, vehicle number: TS05UA9345 on 12th May 2018. He was completely drunk and was speaking ruthlessly. so I had to cancel ride for which consequence was deduction of 47 rupees from my paytm. So I request you to take serious action on him because had this been an emergency ride I can leave to your imagination the consequences and also I request you to revert my money if possible, as I had to cancel ride in a no choice situation. Hope you understand my concern.

For the last three days I am being charged almost double. I have made a complaint on help desk but of no use as there is no response. Don't know when to contact. I think I should go to the consumer Court if I will not get response within a day. This is really irritating.

I remove the uber app in my phone, when I reinstall the app with my phone number app is not installing. please help what to do?

Upfront fare not honoured. Please close my complaint dated 17th may asap by refunding my money.

You have sent me repeated messages stating that 50% off upto Rs50/on 5 rides can be availed by me valid until 1st July by using Code:SAVEBIG-50.Accordingly I booked a Cab yesterday I.e 6-6-2018 from my home to Vaisakhi Jala vudyana vanam, Visakhapatnam and when I applied the promotion Code it was not materialized. I sincerely feel that this is nothing but cheating the customers. Please see that Rs 50/ is refunded to me otherwise I will file a suit in Consumer court.

Yesterday night My sister booked an Uber drive at lucknow old city and she forgot her mobile there. we called the same number 25 time & bell ranged. when we called to driver for inquiry then he is simply denied. driver contact detail is 6392215665.

Can any one help! we have important personal data.

Hi,

I travelled today from chitpur ghosh bagan to belur math, car no 0772, Maruti suzuki car. When I booked car in mobile price shown rs 186.95.

When I reached belur math, fare price rs 97 has been shown in drivers mobile. Driver said to pay the amount which shown rs 186.95. And also said technical problem arise for difference in fare price. I paid the amount Rs 186.95. But receipt received through mail. Rs 97. What should I do?

Sir, My account is showing a overdue balance of Rs 36/- Because of this I am unable to book rides. In fact this was the problem with a ride I booked which was cancelled by the driver. He never reached my pickup spot. I dont mind making this payment but suggest you add this to the next ride rather than payment by other sources.

Kindly investigate and advise on a priority basis.

I was travelling from tangra to Howrah with uber go car no 0599 maruti suzuki desire on 29/08/18. Before reaching the driver got the wrong route came late and at the time of reaching total fare was 176 apprx and we had Rs.500/- note. We approached him and all of a sudden the driver started shouting on us and when we told him to keep his voice down he just increased his volume and told "gali de rahe keya apko mai aise hi baat karunga". He demanded Rs.200/-and when we gave that he replied "200 hi rakh lenge denge nehi return. "My husband got offended and he went to nearest police for help and then he returned the balance in a hurry but less amount and shouted infront of traffic guard. He was so unprofessional when we were asking him to talk with minimum respect he just increased his volume even didnot know how to talk to a woman.

We agree at morning this is tough to give change and it can happen not only in morning but at any time. But driver deals this in a very good way. We also understand the issue.This driver was so badly behaved and shouted is not actually expected. Uber team should train their driver of how to behave with a customer. This is completely unacceptable.

Your drivers are very bad. They cancel rides without any proper reason.

Today morning had booked the pool cab for vile parle from starting point driver was continuously on phone also air condition was not working near Andheri gharware house RTO coughed him where he was not having few documents also he asked me to lie in front of RTO saying that he was not using phone at all ... I had meeting meeting n such things was unnecessarily consuming my time... Was really furious because of unprofessional behavior of driver and I deduced Rs. 60/- . If someone threatens to go something unpleasant to you or they say or imply that they will do something unpleasant to you we as ur regular customer can take such steps against driver.

I expect Uber will not deduct any amount from my account. Kindly look into such matters.

Cab details-
MH 43 BG 0633
9519123143
Name - Ali

I am not able to sign in my account as i dont remember my password. when i am clicking on forgot password on email id is required and i have not registered any email id, by mistake i have make one more account by the mail narainsingh1949 @gmail.com and i want to delete that id and link my mail to my uber account mobile number 9811639419. please help me singing in.

My Uber account was disabled on 17.10.2018 at 9pm. I am a regular rider at Uber with an average of 10-12 rides per week. I was more than satisfied by Uber and it’s help support but this time it’s not just disappointing but extremely inconvenient and frustrating. My account was disabled on the ground of outstanding payment. So l will detail that to you too, on 17.10.2018 I booked my first Uber at 9.50am from Gole Market to Lajpat Nagar. As I use uber through card payment, when I booked my second ride on 17.10.2018 at 12.20pm, the payment pop up never appeared but I could book the ride and got to my destination. Similarly on the same day I took two more rides at 3.30pm and 7.15pm. Now I could not make any payment for these 4 rides due to a technical glitch on the app where the payment pop up never appeared.

For no fault of mine, my account was disabled at 9pm on 17.10.2018 when I tried to book my ride to home.

I reported this issue on all possible portals stating the problem that I can’t login to my account and hence I can’t even make the payment. The cumulative total of these 4 rides would be around Rs 1000/-

Some customer service representatives called on 18.10.2018 to enquire about the problem but since then there’s been no progress. I’ve got no correspondence over email or over phone call.

I’ve been greatly disappointed to say the least. I use uber so frequently that I subscribe to uber pass etc.

I would request you to kindly look into the same and provide a resolution at the earliest.

Hi plz treat this as urgent. I had left my cell in MH47 c 7407 cab today morning by mistake.

Plz share driver details.
My contact no. Is 02249749804

Today while travelling from noida sec 22 to sector 104 it showed me to pay only 60 rupees but I was charged 81 rupees. This has happened me for the 5th time. I had not even discussed with the driver with the route neither was any other problem how can uber over charge me.

Sir,

मैंने आज कार बुक करवाई, ड्राइवर नाम रूपविन्दर फोन नम्बर 7888784780, 8968477158, वह बहुत लेट हो गया मेरी ट्रेन मिस हो रही थीं जैसे ही में कैंसिल करवा कर चल दिया वह रोड पर मिल गया, मेरे को चलने के लिए बोला, ट्रेन मिस हो रही थी कोई सहायता नहीं थी, में और मेरी पत्नी चल दिये, रास्ते में बहुत बतमीजी से बात की और कार से उत्तर जाने के लिए बोला कोई सहायता नहीं होने के कारण चुपचाप बैठना पड़ा, स्टेशन पर पहुंचे उस को उस की कहने अनुसार पैसे देने पड़े समान रोक लिया पैसे दो समान लो सामने ट्रेन त्यार आप ट्रेन मिस करो या पैसा दो, पैसा दिया।

क्या आप सोच सकते हैं मेरे पर क्या गुजरी होंगे। आप देखो कब बुक करवाया, कब कैंसिल करवाया। में 66 साल का हु, मुझे इंग्लिश नही आती इस लिए हिंदी में लिखा है.

I have been double payment against my Uber driver 1st is cash & other than paytm RS.188.00 & cash is 190.00. Second is not booked my cab driver cancelled cab & cut my charges on Paytm a/c RS 38.00, please send my both refunds. my no.is 9718585611.

Uber, I have booked a a cab (mahindra xylo) on 20/11/18 - at 22.11 PM, I actually wanted book actually at 22.40 PM, I was checking for drive later option -when i choose Ride later the page was getting closed and closing contentiously more than half a dozen times.

Then i thought to go with the Ride Now option and booked that time it was showing total fare of Rs 259.11. The driver came on my mobile line at 22;35 he also never mentioned about waiting charges.

Later when the cab arrived we have checked and driver demands Rs-364.66 when we questioned him he says that waiting charges (Rs-105.55) , We could not chose option ride later he says that is not my fault you have contact customer care or uber office. ( we paid in full Rs-364.66 to the cab driver).

Being one of leading travel facility never expected this kind of a service from your end.

Booking details below:
Driver Name : Sivasankar
Mobile no :9080753591
Car : Mahindra Xylo
Date & time of booking :20/11/18 - 22.11 PM

My worry is: my expectation and realty is different, Not able choose Ride later option. Cab driver called at 22.23 and i told him the train will reach around 22;30 to 22;45 - He also said did not speak a word on waiting charges. Is it a professional way to run business earn money and run business.there are other service provider doing a good job a decent one.

Call and sought out this issue and get in good books in mean while . People - Be Very careful with uber 1000 Nos uber user x 100 extra chages - 1 lakhs just calculation one day cheating in one geo location thing of global and easy money will reach evil hands.

The customer service over email queries does not respond. Unsure if email are automatic with machine language algorithms. Don't bother to answer and needs tries writing bullshit stories.

I was booking cab from 4am for decor 43 ISBT. Uber connected me with 4drivers but no one was able to get the ride. First one tells that location is sector 17bus stand 2nd one tells that his location is IT park third one was on his ride to drop a passenger he has no idea were to drop n Hw much time that will take?

My complaint is that when u have no nearby cabs then why u connect us with drivers who are far away from us....... Plz don't do that. Due to the above reason u wasted my more than half an hour and at that time i had to hire a bus...... Very bad experience. Never expected from UBER.

I am Dixit Bhardwaj & every time when I book cab I am not able to make payment by card. Same error repeatedly comes showing please choose method of cash payment. Why I will do cash payment if I have a card.

Today morning 5.57 am (27/11/2018) our uber driver cancel my booking with our my concern.. thats reason i have lost my bus. And I was not attended my very importance meeting. Booking time uber driver was confirmed me that he is coming after 5 minutes after that he cancel the booking with my concern.and discontinue my phone..

Driver Name - Sonu Yadav
Car Number – Not reflecting car number – Kindly check
Driver Phone Number - 8334019586
My Phone Number – 8777020557
Name – Gobinda Das
I have shared the all details
Request to you please check and confirm… its not a wrong activity it’s a criminal activity.

Dear team,

You are not even providing the greviance or escalation authority contact details to escalate the unresolved complaint...kindly refer consumer protection act of 1986... please find the mail communication on this regard... I want full refund of 284 rupees not 150.. kindly resolve the issue..also attaching the screen shot of you app in which I demanded the escalation authority details.

Regards
Naveen K Mohan
9895083343
RESPONSE NEEDED
I was overcharged on my cash trip
Wednesday, November 28, 2018 at 12:14:19 PM · uberGO

Hey Naveen,
I understand that you have paid extra cash to the driver partner for your trip dated November 28, 2018. As a one-time exception, we have already refunded INR 150.00 as Uber credits to your account which will auto-apply to your future trips.

Moving forward, we suggest you choose to use a cash payment method, be sure to pay only the amount as in your trip receipt. However, our system will not allow us to make any further adjustments for this trip.

Hope this helps
Sent by Mouleendra D. on Wednesday, November 28, 2018 at 11:15:35 AM
Continue this conversation by replying to this email.

Third class service, Removed uber application. Felt cheated.

The Uber Driver name Kuldeep Ghatge - Became friendly with us and 1 fine day he came to our house and borrowed Rupees Ten thousand for his hospitalized wife and promised to returned in 1 week and now it has been 2 months.

In my mobile his Car no is not appearing or else i would have catch him at home. His phone no is + 91 9136828434 (he is not picking up my calls).

Uber trip was mainly from my office at Sandhurst Road to Khanda Colony - New Panvel near Mahatma School.

Regards

Greetings!!!
I have booked UberGO today morning 9.35 AM at Pune Station. when i ask him we are at Pune station Uber Point. he said google map shows different location and started using harsh tone and not pick our phone & he never came after one hour. Uber app does not allow me to book anther ticket as well. and cancelled the trip and i am charged Rs 42.50 Rs cancellation charge. please look into it.

Driver Name: Mangesh
Vaicle: Tata Indigo
Driver Phone #: + 91-2071177129

Hi,

I have been sending messages and trying to contact Uber customer services regarding my lost item (Phone charger), but in vain. I had booked a cab from Bengaluru airport on 21st December 2018 at 4:53pm. Since I don't reside in the city, I'm not well versed with the local language and the driver declined to communicate in any other language citing his ignorance in other languages (later I was shocked to see him speaking in Hindi fluently). However, because of the communication disruption between me and my driver, and his poor knowledge about the drop location (even after providing him the exact location, which is a prominent place in Bengaluru), the travel was quite stressful.

While dropping me at the required location, he denied to help me in pulling out my luggage from the car trunk and was quite in a hurry to drive off. Amidst all these chaos, before I could check the car again, he drove off and I realised that my phone charger is left in his car. I had to put my phone in charge to be able to use Google map and show him the route as he neither communicated properly nor did he use his Google map.

When I contacted Uber regarding this lost item (within 5 minutes of my drop-off), they connected me to the driver and the driver asked me to come to a location that was almost 1 kms away from where he had dropped me. So, my daughter ran off to the location and waited form him for almost 20 minutes and contacted him again. This time the driver again asked her to come to the location where he had dropped me. So, my daughter ran to that location and waited for another 20-25 minutes and then called him; to which he said that he can't come and asked to provide her the house address. Now, how can anyone provide the house address to a stranger that to a kind of person who made her run around the place unnecessarily and made her wait for around 40-45 minutes?

I contacted Uber regarding this but as always, there is no response from them. Can someone help me in this regarding? I must raise an alarm for such highly unacceptable and unprofessional behavior of both Uber and the driver.

Thanks!

Hi this is with respect to a ride taken on 2nd Jan 2019, in an Uber cab from Vasundhara Enclave Delhi to Spice Mall Noida. While disembarking the cab a brown colored pashmina shawl was inadvertently left in the cab. We have since then been trying to contact the cab driver and file compliant through the app, but have not received any revert either from Uber or from the driver.

Driver name is Prashant, Maruti Suzuki WagonR

Please help with the situation.

I booked uber which I cancelled immediately and now applied cancellation charges on me I have tried helpline but no request has process remove the charges.