info@ktmindia.com: KTM Customer Care Email

I am facing starting problems in my KTM RC 200 bike. Aherkar bajaj auto, Solapur.

Hello KTM INDIA. I would like to inform that i bought a KTM DUKE 390 on February 2018. After a 300km ride my engine temperature got high at warning level and indications flashing on the display. Later on the next day i ride about 30km and i got shocked what i see on the display!!! its shows engine temperature high at the warning level flashing red and i found my radiator fan is not working!!.

Now the main irritation start when i went wid my bike to the only BAJAJ-KTM showroom Bilaspur Chhattisgarh. They said its the... FAN problem and they even said parts are not available now you have to wait at least 20 days!!! I daily commute 30km how should this will work for me. The showroom has no parts of KTM high segment bikes!!

Also before my first service of my KTM DUKE 390. I have ECU FAILURE on the display. After service again it shows ECU FAILURE after a WEEK!!! KTM Showroom said they havent undated their diagnosis tool.

These are the complains i have regarding my BIKE service in BILASPUR (C.G).

Today, ontrack at chicane hyderabad I felt awesome and its was good experience on track. We riders need more "trackdays" like for every four months, so we can be in touch with track riding.

I am complaining about my new Duke 390 2017 model I have faced many issues like starter motor issue and battery low issue heating issue and on 25/07/2018 I was on highway on 5 the gear the speed was 120 around and suddenly the gear box stuck and my rear tyre locked I controlled the bike but I was not even moving when I press the clutch and the gear is also locked on 5 th after this I got the motorcycle towed to the service center this guy told me that we have so many works so will let you know the problem tomorrow next day I called him he was like sir will open your bike when our service head technician come then after four days I called them again they told me that your fifth gear broke and two three more parts are have to replace then I told him how much time they gonna take for all this he told me 10 days at least for parts arrangements then after 10 th day I called him he was like sir ur parts are araanged but the fifth gear hasn't arrived what is this ktm after 15 days this I am listening from you and I told him how much time you need he is like I don't know u should mail or talk to the ASM.

I am very disappointed from this service you guys are providing .
My bikes reg no is - MH12PJ2991.
CHASSIS NO - MD2JPJYC0HC226452.
ENGINE NO - 7-938*16474*
MY BIKE IN NEW PANVEL SERVICE CENTRE Maharashtra.
My job card no is - PBRJC12447201800617.
estimated date they gave me - 30/07/2018.
I gave my bike to the service center- 26/07/2018.
SA name - KARTIK THEVAR.
LET SEE THIS MAIL CAN HELP.

I have been a KTM patron for last 3 years and own both your RC and Duke 390. I bought the motorcycles from Delhi, however I shifted to Gurgaon a few years back. I had my motorcycles serviced from KTM service centre in Sector 14 for past few years and everything was going smooth except for a few small hickups.

I got my motorcycles serviced on 1st August 2018 from the Sohna Road service centre (because it's the only one in Gurgaon now). It developed a rattling sound after a few days. I took the Duke back to the service center today, where I was informed that the sound was because of a dry chain. It was surprising since they cleaned and lubricated the chain only 20 days ago. Considering the fact that I have been doing most of the regular maintainence myself it did seem fishy. I went with it to see if the lubrication will get rid of the issue.

I tried to raised the concern and get a clarification on the same matter, however there was no manager to attend to and the staff couldn't give me clear answer. The chain was cleaned subsequently and the bike is now working okay.

While I was waiting, I decided to write a review ( u know, to rant). It was obviously a bad review. The owner of the service centre then barged in the waiting room and asked how I could write a bad review about his service centre. Rather then trying to get the whole story and hear my side of the case, his only question was if I had an appointment. Which I did not, in fairness. All this could have been handled very differently and smoothly if there was anyone to attend and listen to my concerns. He the went ahead and started taked to me like a thug to intimidate me and behaved very unprofessionally. We eventually ended up in a shouting match in the middle of the service bay.

He then asked the manager (who was nowere to be seen previously) to note down the number of the bike and not allow it to be serviced in that centre again.

He then said that I only have one bike whereas he has hundreds of them. Which is technically true, however I didn't bother to explain the flaw in that argument to him.

I then left the service center to go to the KTM showroom on iffco Chowk to raise a complaint regarding the same. Where I was notified that the same guy owns the showroom. I asked for a contact info for any point of contact at KTM to raise a complaint.

There was only one person in the whole showroom, Me Dharmendra Yadav, and he told me that he worked for bajaj finance and no one from KTM was available and he had no information about any such contact number.

Hope to hear a resolution.

P.S. Can you please also tell what shall I do with my motorcycles since I can't get them serviced in Gurgaon anymore ( because of the aforementioned ban).

Chembur service centre always has a issue with parts.. basically tey never hav parts which r required.. i need to Gt my radiator fan changed as it’s stopped working and my bike is in warranty.. in fact they even dont know wen wil the part come. Very sad to say this but poor service.

Dear ktm,

I bought the ktm Duke 250 on Jan, 2018 and I am very disappointed with your product. The back light design you made is undurable because there is no space between the pillion sit and back light. When ever somekne sit on pillion the back light get break beach of no space. It's an humble request to you please solve my problem. Its your company fault. I really get rid by changing the back light and I have done this for 2 times

Thank you

After paid service yesterday 27 sep 2018 i cant get my bike in proper way ktm rc 200.

Im facing missing complaint. 4 times repeat same complaint. Fresh bike 1month old. Av automobiles Mannuthy, Thrissur, kerala.

Ecu Failure, Hlu Failure, Abs Failure, Headlights on while ignition is off, Oil Indicator on. And the service center can't find the solution???

Maharashtra
Nanded - 431604
Mobile Number :-+919518329099

Hello this is varun malik from goa. I was waiting for KTM duke 125cc to be launch & to own one. Recently i got news that the two main features i.e. TFT screen & ABS will going to skip this on Duke 125cc.

Without this features it will not get sold as required to be. Some might want this features like me. I want your company to take different variants for this version with different price as well. Creating variants like one with TFT screen but no ABS & Vice versa.

I need KTM to do this for upcoming DUKE 125CC as i am waiting for it.

I own an KTM Duke 390 2017 model,Reg.no.KA01HV9112 which has done 7000 km, I am a residence of Bangalore. i have been having problems with my bike, indications of LOW OIL PRESSURE keeps popping up on the TFT screen. I have taken it to Khivraj motors service station on kasturba road, Bangalore a month back they have pulled down the engine and after two weeks they handed it over to me saying, they had rectified the problem. But it was't so, the problem has appeared again and i have dropped my bike to the same service station.

can you help to solve the problem as soon as possible and does not recur again.

Thanks
regards

My rc390 was engine cheesed three months before November. after that they took 2 months to cure problem with the engine and due to our financial problem of our family i was unable to receive my bike at time. i took my bike from there three days before today they costs me 26,000 but the sound of my rc wasn't normal. i have asked some experts about they said that you're bike is gonna be cheesed again before 2 weeks or 20 days. i am not satisfied with the service of BARPETA, KTM SERVICE CENTRE (ASSAM) and they took extra parking charge of my bike too.

I am from Lucknow and i had bought a ktm duke 250 in march 6 2018 and that time bike price is 204000/- but the salesman and its financer they both cheated with me and they gave me bike worth rupees 234000/-. kindly look upon it nd contact me via my email.. otherwise m Gone report on it.

Sir maine ktm rc_200 li thi 4 month huye h abhi, 12200 km ride ki hai. Mai Jaipur to delhi ja rha tha to delhi highway pr ek chota sa gaddaa aane se dono tyre ring tut gyi h itne chote gadde se accident ka full chance tha or bhi bike m bahut problem aa rhi hai. to es bike ko change krwane ki help kare please.

My bike registration number TN40 M5051.
On 29th December 2018 i left my bike KTM RC200 for service in SRI VASA AUTOS (12488)
KTM METTUPALAYAM 183 COVAI MAIN ROAD
METTUPALAYAM COIMBATORE-641301 Tamil
Nadu [State Code : 33]Contact No.:0422-
4521642Mobile No.:8012344822.

In complaint of chain sprocket changing and fork cone kit changing. They had broken the fork cone kit and assembled without replacing the damaged parts. I don't know whether they know to do service the bike. I had paid money for two fork cone kit because of their carelessness. They are not responding the customer properly. Am not at all satisfied by your service station.

They are not at all checking any complaints in my bike what I had said. After getting delivery of my bike. I had service again in another workshop. Not at all even tightening the mudguard bolt and nuts. I need to know whether they are a trained mechanic in your service station. Finally worst service.

I ordered flipkart 3 days this courier service call me. iw ait my home but not delivery now send message receiver not available 91 9946961345 this man call me he not delivered my item kraasa flexible wrinkl no 18002089898. please arrange my shoos very urgent.

Am from Ernakulam (i got a experience from Vytila Ktm showroom)I own a Ktm 200 met an accident I got claim and all for further works I enquiries showroom and all I had gone and call so many times to showroom cordinators they didint give correct support or give the details what all things we have to do they were neglecting and lagging all things from the incident day now around 1 month till now I didn’t get the vehicle in MA hand am calling at showroom and ask about the details but they were always telling they will call and inform me but they won’t do Am totally fed up and desp with their service.

I have a duke 250 (6months). In this winter morning since last 2 days when I am switching on the bike the front end below the radiator gives white smoke with urine like smell. Then everything becomes fine for the whole day after riding for 5 to 10 mins. Please help. Can't get what's wrong!?

Will ktm rc 200 comes with ABS up to next year.

I am not satisfy in ktm company bike. so i am not suggest on my friend circle not to buy ktm. My bike no registration not done and company ignore my bike registration.

I’m facing the top speed issue in my duke 390 2018 . I said to resolve the issue whe I had given bike to service station Bangalore on the 2nd and 3rd service but they’re failing to fix my issue . The bike is not going more than a speed of 151km/h . I even changed air filter, oil filter and what all the KTM people’s asked me to change.

Hlo sir
My bike broke down due to my accident. from 1 month my bike was in sangam bajaj auto in kachiari they don't work on my vehicle. sometime they told me that ur bike will ready in few days after few days i cll in the company they told me that ur bike wasn't ready due to some parts they don't have from 1 month they ordered all the parts of my bike. what the hell they were doing in the company. plz sir help me to get rid off from this situation how much time they will take.

Hi I’m from Gangtok(Sikkim) I own a duke 390.. And out here we are facing lots of issue finding parts.we have a service center but mostly they do is Bajaj bikes. We have to wait hours just to lube our Chains. They are always shorts on parts. And the service that’s sucks. We have to travel 100s of kilometres to finds parts in Siliguri. And wait days just to fit a simple parts.

Compared to other parts of India we are from small town.But the ktm lovers can outrun a big town number. Your bikes are all over the streets. And the riders are brutal. But poor service it’s a problem.

Hello KTM India,

If someone is going for bike clean and chain lube to Sohna road Gurgaon service center, they are being further redirected to the road side local service guy..

For this they charge you 500rs approximately, Money is one thing, however the way they handle the vehicle and job is ridiculous.

PETROL being used to clean the bikes and the Chain !!!, if you ask question where is the cleaner, they just smile and point you to the service center (Go and ask them, we do it this way only).

Some local lube (Not MOTUL or any unknown), then they spray.

If you try to complain the service center people, they become rude, all you end up doing is getting more frustrated.

No wonder KTM sales are getting down and If this is what customer experience is after spending 3 lacs. Bad decision buying this bike, could have bought Dominar instead.

you have lost a prospect KTM big bike buyer, Not only that, i will make sure to circulate this as much as possible in all the biking forums and let people rethink!!! Spend little more, better buy BMW, atleast one would get the After sales services and peace of mind.

Sorry for such a beautiful piece of engineering this Machine is, being handled by unprofessional people.

I have recently serviced my bike at Garve ktm pimpri chinchwad Pune Maharashtra but after servicing fork oil leakage, no proper chain lubrication, bike is jerking. I have shown bike around 4 times and told its problem to service center bike jerking problem not solved yet. All the time they are keeping bike for a day and not find what is the problem. Very bad service of this service center.