Facebook page: Croma Online Customer Care Support Link

This is about my croma refrigerator (croma brand) bought in May 2016. It has broken down six times since then (i.e. less than a year’s time span) They provide ridiculous service. The engineer doesn’t come for good 3-5 days. Every single time I have faced this issue. By that time, everything in the fridge goes bad..completely wasted. I have been asking for a replacement since the second time it broke down. But there is no response given from Croma. I will never recommend croma products. I am pasting a few emails below:

shreya mahindra <shreyamahindra @gmail.com>
11/22/16
to lowerparel-pho.

To whomsover it may concern

This is to bring to your notice that I have purchased a croma fridge in May 2016. Since then it has broken down twice. The services that you offer are extremely poor. It has been more than a week and no action have been taken. I am very disappointed. Please replace my fridge with a new one.

My registered mobile numbers are:

9930141108
9920157943

Awaiting your prompt response and action.
--------------------

shreya mahindra <shreyamahindra @gmail.com>
Mar 11
to customer support, lowerparel-pho.

My Croma refrigerator has broken down for the third time within the time span of ten months. No one is picking up the phone in customer service.

I need immediate support as it's Holi tomorrow and day after and there are guests in my house. I need the refrigerator to be replaced. Kindly consider it very urgent.

Thanks
Shreya.
9930141108
----------------------

customer support <customersupport@croma.com>
Mar 11
to Lowerparel-Pho., me

Dear Sir,

Greetings from Croma!

As per our records, your complaint is already registered with us on 11.03.2017 with the ticket number SR11031700140. We have already escalated your complaint to the croma service team and are working towards a quick closure of the issue.

Please allow us 3 working days to come back to you with a resolution. The croma service team will get in touch with you shortly.

Should you need any additional support in the interim, do feel free to call us at 7207 666 000 and we’ll be happy to help.

Regards,
Anilkumar | Customer Support Team
Infiniti Retail Limited | A TATA Enterprise
Contact: 7207-666-000
Email: customersupport@croma.com| Shop at: www.cromaretail.com
----------------------

customer support <customersupport@croma.com>
11/23/16
to me

Dear Madam,

Greetings from Croma!

As per our records, your complaint is already registered with us on 10.11.2016 with the ticket numberMUM101116FS00001. We have already escalated your complaint to the croma service team and are working towards a quick closure of the issue.

Please allow us 24 hours to come back to you with a resolution. The croma service team will get in touch with you shortly.

Should you need any additional support in the interim, do feel free to call us at 7207 666 000 and we’ll be happy to help.

Regards,
Lavanya | Customer Support Team
Infiniti Retail Limited | A TATA Enterprise
Contact: 7207-666-000
Email: customersupport@croma.com| Shop at: www.cromaretail.com
--------------------

shreya mahindra <shreyamahindra @gmail.com>
May 1 2017
to customer

To whomsover it may concern.

This is to bring to your notice that I have purchased a croma fridge in May 2016. Since then it has broken down for the sixth time now. The services that you offer are extremely poor. I am very disappointed. Please replace my fridge with a new one. I need immediate support.

Complaint number- SR 01051700394

My registered mobile numbers are:

9930141108
9920157943

Awaiting your prompt response and action.
----------------------------

customer support
May 1
to me

Dear Madam,

Greetings from Croma!

We regret that you are facing an issue with respect to your Croma branded Croma Ref FF 450L 3Star CRAR2383. With reference to your email, we are registering your complaint, the ticket number of which is SR01051700479.

We are raising your concern to the Croma service team who will work towards resolving your issue at the earliest.

Please allow us 3 Working days to come back to you with a resolution. The Croma service team will get in touch with you shortly.

Should you need any additional support in the interim, do feel free to call us at 7207 666 000 and we’ll be happy to help.

Regards,
Siva Reddy | Customer Support Team
Infiniti Retail Limited | A TATA Enterprise
Contact: 7207-666-000
Email: customersupport@croma.com| Shop at: www.cromaretail.com
----------------------------

shreya mahindra <shreyamahindra @gmail.com>
May 1
to customer

I need an exchange. I was told that the last time that if it breaks down again, it will be exchanged.
Please consider this very urgent.
--------------------------

customer support
May 2
to me

Dear Madam,

Greetings from Croma!

With reference to your mail, we would like to inform you that your concern is under process and we are re-escalating to the service team for the same.

Please accept our apologies as a solution is taking more time than expected. We request you to please bear with us for just a bit more and our team shall get in touch with you at the earliest.

Regards,
Pramila|Customer Support Team
Infiniti Retail Limited | A TATA Enterprise
Contact: 7207-666-000
Email: customersupport@croma.com| Shop at: www.cromaretail.com
--------------------------------

shreya mahindra <shreyamahindra @gmail.com>
May 2
to customer

I want immediate support and replacement. It has been cromas pattern to provide ridiculous and delayed service.
--------------------------

shreya mahindra <shreyamahindra @gmail.com>
May 4 (13 days ago)
to customer

My query has not been resolved. I want my fridge to be replaced.
Please do the needful
---------------------------

customer support
May 5 (12 days ago)
to me

Dear Madam,

Greetings from Croma!

With regards to your query please be informed we have forwarded your complaint to the service team and will keep you posted regarding the same at the earliest.

Should you need any additional support in the interim, do feel free to call us at 7207 666 000 and we’ll be happy to help.

Regards,
Pramila|Customer Support Team
Infiniti Retail Limited | A TATA Enterprise
Contact: 7207-666-000
Email: customersupport@croma.com| Shop at: www.cromaretail.com
--------------------------

No answer or follow up has been done after this.

I have purchased a product from the croma with the discount coupon published in the there online portal. I was able to successfully placed the order.

But unfortunately, I got an email from the croma team of the cancellation of order without my concern informing they have some glitch on there website.

Till date, I didn't get a call from the croma with the explanation of the glitch as well my money is also not yet refunded. So I didn't have my money as well as nor my placed order.

Dear sir/madam,

Purchased washing machine on 14th Aug 2018 from croma retail surat. delivery done on 18th Aug and installation of inlet and outlet pipe done on 19th ie today. trial not taken by service engineer function explained. during 1st run itself 45 min cycle time when 10 min were remaining dry cycle. water coming from inlet and get drained out simultaneously. check water error, thereafter after spin rubbing sound friction sound could be heard. called the installation and stated the observation he replied some other guy will check the same

Complain filed - BOF190818FS00415

Pl do the needful. If machine is defective pl replace the same. I dont want to repair the same as it is not used even once.

Rgds

Dear Kapil,

We are sorry for an unpleasant experience. We have escalated your concern to our team. Please be assured, an update will be shared with you soon.

Croma, Making Every Day Brighter

Dear Kapil,

We would like to inform that our team tried to contact you on the provided number but couldn't get through. Kindly share your alternate number so that our team can get in touch with you for further proceedings.

Croma, Making Every Day Brighter