customercare@vgmail.in: Videocon Electronics Customer Care Email

Dear Ikbal

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at write2us@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg: 011-39404040 for Delhi.

Regards,
Videocon Online Team

Dear Ikbal,

We are still awaiting information about your complaint number. You can contact us on write2us@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Videocon Online Team

I have a 230 L D/Door fridge from Videocon. it has low cooling problem. A person had visited to your home and replaced the timer and bimetalic thermostat for the charge of 2400.00. The fridge has reduced cooling after four days. i had called the person to check the problem and i had given an new complaint also. it is unfortunate that videocon complaint mechanism could not open a old complaint as not resolved but i need to register a new complaint. the same person visited again after so many follow ups and told there is loose connection and rectified. but after 4 days it again got low cooling and for past 10 days every alternate day we are calling the person and he had not turned out. on Saturday (19th Nov. he visited to our home and told that there is more problem in the defrost unit and a senior person will visit to our home. on 20th i received a call from Mr. Santhosh kumar that he will visit at 6.00 PM. but ever after the confirmed time he had not turned up and there is no response from him for your phone calls.

What i assume is that Videocon does not care for their customers and does not want repeated customers instead one time customer.

Complaint numbrs - CHE 0310160223 and CHE2810160063.
Hope the complaint will be resolved immediately.

Dear Anthoni Selvam,

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at write2us@vgmail.in and kindly mention your complaint no. in your subject line. Thank You for your cooperation.

Regards,
Videocon Online Team

Dear Anthoni Selvam,

We hope your concern is resolved. Please write to us at write2us@vgmail.in in case you need any assistance.

Regards,
Videocon Online Team

Hi, This is Daniel. From Bhiwandi, Maharshtra,

You know one thing guys that you are providing one of the worst service for your customers as compare by other companies. Bloody f*****g service person came to my house for refrigerator issue and without watching the product he directly saying the blood fucking deculuous words like, you have to change the gas and its cost 1800/ and after finishing that he is asking for service charge of 300 for just visiting.

It clearly says in law that if a customer agree to have a part change for his or her product and willing to give all the money for his product then there is no need to provide any fucking service charge to any bastard , but why they are collecting , and not with a good mannas bloody talking with us in a rude behavior that we are like a fools.

If you are really want to improve your customer service then stop such kind of silly things and add a well qualified technician for your organization.

Dear Daniel,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at write2us@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg: 011-39404040 for Delhi.

Regards,
Videocon Online Team

Videocon bad product launching and 3rd class service. very very bad don't buy videocon Led TV and any product.

Dear Rakesh,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at write2us@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg: 011-39404040 for Delhi.

Regards,
Videocon Online Team

My LED TV VJU40FH under warranty. Complaint with 022-39404040 on 10.3.17. Complaint No.1003170356. Reminding every day. CC gave service centre no and asked me to liaise with them. From 10.3.17 to 17.3.17 I have made more than 50 calls to various people in service centre including Supervisor, Area Manager and Branch Manager. Till today problem not resolved.

Customers are taken to ransom, as Lackadaisical attitude and irresponsible behaviour have plagued in the system. Customercare numbers can never be reached. Customer care has become a meahanised service to only "forward" the complains. No monitoring, no feed back, no latest information available with them. In Service Centre, even Senior staff are either not reachable or don't respond to the calls. No feed back to the customer regarding delay in attending complaint. False promises and assurances are given.

I lost the benefit of service from 10.3.17 till date (and till the problem is resolved), despite being on warranty. In addition I am paying for the lost days by way of cable charges. Leave alone the time, efforts and financial loss incurred to liaise with various departments of the Videocon, for which I shall file a separate compensation claim.

Dear S.Bhaskaran

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at write2us@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg: 011-39404040 for Delhi.

Regards,
Videocon Online Team

Hello sir,
I purchased a Kenstar cooler dated 07/05/17. i registered a complaint no kar2806170001 28/0617. your engineer came my house 30/06/17. He told me problem in cooler motor and company change the motor in 3-4days. I call last 3 days in om service company they replied me today (08/07/17) GST system is start so when ur product come in my company, we solve ur problem. When I call 394040 ur customer care said me cancel my complaint by engineer and also said me engineer lie me. After then again registered my complaint.kar0807170189. please take action my complaint.

Dear sir
There is no any good knowledge mechanics in chapra (bihar) videocon service center.They know only how to get more mony from customer s . small issue makes big problems. I hope my complain will be seen very soon
My no is 8083768452. Customer service no not working so pse updates your no.
Thanks and regards

Your service is very nice.. I am highly appreciate your team. Non of person have time to write something on it. Very cheap and faltu feedback I have never ever seen before any of the company.

I have send you down my trail mail...pls. check

Dear Amit,

Please look trail mail and provide me solution.

Regards,
Sandeep Mandavkar
9821546959

----- Forwarded message -----
From: "Sandeep Mandavkar" <mandavkar.sandy @yahoo.co.in>
To: "ceo@ vgmail.in", "customercare @vgmail.in", "write2us @vgmail.in"
Sent: Thu, 22 Feb 2018 at 9:56 am
Subject: Fw: Reminder 1 - Complaint no. KOH1102180026
Dear Team,

Why your technical team not visited to my place??? I think Are u not bothered about complaint. Kindly provide services else I will send this washing machine to your corporate office at Mumbai Fort with in 7 days.

Complaint no. KOH1102180026

Regards,
Sandeep Mandavkar
9821546959

----- Forwarded message -----
From: "Sandeep Mandavkar" <mandavkar.sandy @yahoo.co.in>
To: "ceo@ vgmail.in", "customercare @vgmail.in", "write2us @vgmail.in"
Sent: Tue, 20 Feb 2018 at 1:15 pm
Subject: Fw: Complaint no. KOH1102180026
Dear Team,

Today morning I am call to your call centre to check status of the said compliant. They gave me your technical team contact number to me.

1. Rohit patil- 9075004979
2. Dillip sutar- 9075047869

Non of the persons from both have time to picking up the call. Kindly provide services else I will send this washing machine to your corporate office at Mumbai Fort.

Regards,
Sandeep Mandavkar
9702976036.

----- Forwarded message -----
From: "customercare @vgmail.in"
To: "mandavkar. sandy" <mandavkar.sandy @yahoo.co.in>
Sent: Thu, 15 Feb 2018 at 4:55 pm
Subject: Complaint no. KOH1102180026
Dear Customer,

Thank you for reaching out to us.

Our executives are available between 10:00 am – 6:00 pm from Monday to Saturday.

Please be assured your concern is of utmost priority to us and we will connect with you on the next working day. For any urgent assistance, you can call us at our 24*7 customer care helpline 39404040 (Prefix State Capital Code).

Regards,
Customer Support Team

I have purchased vediocon tv. The problem is created in said tv. In this regard I have many times complain but the complaint was not resolved.

Our tv is not supporting AV1 or AV2 for Asianet setup box. Please contact us for 8618321838. We are calling to your customer care number and they are not responding.

Dear Team.

I am extremely disappointed with the customer service provided. I had raised ac installation request on May 1st, it took almost over 2 weeks for the service centre to send technicians to install the ac. I had to do multiple calls to service centre but no body responded. After almost 10 days they visited my and installed the ac and charged rs 2500. It seems the installation was not done correctly and now ac is not working, so i again called your customer service on May 7th to raise a new request for fixing the issue, and again i am getting run around from you affiliated service centre (New Mellinium, Gurgaon). They just dont care about customer and dont even respond to calls. Please help.

Complain no GUR0705180011.

LED TV is not working, send a technician to repair it.

Banumathi
balaji hotel, shoolagiri
krishnagiri dt.,
Cell: 7708213137
Model: videocon LED 43 fh24xah
Date of purchase: 02/9/2017

We have buy a videocon UHD LED VNV43Q549SA in May 2017 and our tv gets a problem of lining in between and your service is so worst that now one year passed still no service has given now. solve it as much possible.

Sir,

Your technician has charged service charges from me citing excuse that his system is not showing the warranty period of the washing machine as 2+8 yrs. He told me that he will refund the money but now he is not picking the phone. His Name is Sher Singh from United Home care Tekcare with mobile no9211729672 and 8527354391.

My product serial no is 1304162701623002 and my registered no is 9539239919. Kindly take some strict action.

Like others I am also one of the customer who is facing very poor service issue from Videocon (AMC contract with ICCS). I really regret for having chosen ICCS (Videocon). I am planning to take the AMC company & Service provider to the consumer forum for the kind of commitments and services they are providing.

Dear sir,

I had purchased a double door fridge on 17 October. After some months it stopped freezing water and it's cooling is very slow. We complained about it but did not get any satisfactory answer. I am very disappointed. It never get connected to the costumer care nd if it does they never received the call. I am very helpless and disappointed.

Name - Veer bahadur
City - vikas garden (Meerut)
Phone no. - 7906991828

No proper service available for Led tv. Very bad.

Purchase date - 16/7/2015
Model no - IVC32F2A
Serial no -110914110131925854

There is a problem of double images, during running film or cinema. One image overlaps to other by leaving it in static condition. Is any service center present in Howrah? How much they will charge to solve my problem? I shall be very thankful to you if you kindly provide me the information or replace it by providing me the new one.

Dear sir,
I have purchased a fridge on 7 June. After 1 month it's stopped freezing water nd it's cooling. we complained about it but did not get any satisfactory answer. i am very disappointed. it never get connected to the customer care and if it does they never received the call.i am very helpless Nd disappointed.plzz help me.

Name ...Krishna
City ...barara(Ambala)
Phone no...8053807504
Plzz contact me

Facing problem with my fridge, pls help. model number VCL224TBE, Serial no. 1205/3860/0580/1444.

Very b**tard type of people present in customer care service of videocon. Very poor service, and the people their have no sense how to talk to customers. I buy new tv Videocon 32. led with warranty 2plus1 Year (3yrs) but not working my TV.

When I call customer care service he provided many no. 02239404040
1)9075047860
2)9075047770
3)9146187858
4)8605529297

My address. Chalisgaon district Jalgaon Maharashtra. What can I do... Sir plz reply?

Videocon service is very poor. My led tv are not working last 1 month and company is not giving service and service centre are not pickup the call. The call centre staff are only giving me same answer 24 hour more and my tv has been warranty.