customercare@kurlon.com: Kurlon Customer Care Email

This is the worst customer support services I have ever experience. Everytime you call them they will given the same answer. As per them they don't have any control on anything neither they can connect us to somebody senior who is answerable.

My mattresses were recommended for replacement by their engineers 7 months back but i am still waiting for the replacement and everytime I contact them they give the same answer that please wait for one week and the same story is going on from last 7 month.

Can somebody please help me in getting their service head/MD or any other higher authority's details.

Two days back I purchased double bed mattresses but it is not matching my bed size. please get the same replaced. It will be a great support from your side.

I purchased kurlon Sofa from Manpuria Furniture mart from Ranchi (Jharkhand) on 16.08.2016. Now Sofa
has required repair under warranty period. Several time lodge complain please send carpenter in my house for repair, still 15 days already passed away no any one respond my complained .Please lodge my complain and send carpenter for repair sofa.

Dear Team
I bought a pair of Kurl-on Mattresses (Fantasy) and I raised a compliant for it's replacement second time in 6 years. As it is a regular complaint that the sides tend to sog and the mattress due to its sub standard quality keeps getting this problem. To top it all i raised a complaint in "April 2015" for its replacement (complaint no "TN - 82222")and since then i have been following-up and there is no customer support to the complaint.

This is my last resort I am trying before going for a legal complaint. I am writing this to bring the pathetic state of customer service being provided by the company.

Look forward for a speedy resolution.

Very bad service, would never recommend them to buy mattresses etc from this company.

Ticket ID :1443841

Hi, i have raised a complaint with complaint NO - 1443841.
This is regarding the mattress SAGGING. Your engineer visited and examined mattress, he took the photographs of the damaged mattress. Your engineer told me that the mattress is gone down more than 1.5 inch. Recommended kurl on to replace the mattress. After that i have followed up with customer care many time. I have got different answers from customer care executives like "it is APPROVED ". SERVER PROBLEM.

I need my mattress to be replaced since it is damaged and engineer VARMA CONTACT NUM :9030430727 visited home suggested for replacement.

Thanking you
your' faithfully

We had purchased kurlon bond 5 inch mattress on 16th of Aug 2016, and just been a month mattress is torn out on back side at multiple places. Please dont buy kurl on mattress.

I have purchased Kurlon Mattress on 2nd April 2016. In that the cloths are not stitched well... very worst in quality. Side Edges of coir came out of the outer cloth all over the mattress. Please take necessary action in this regard.

It had been found in the month of march 2016 that my kurlon mattress had got 2 inches sag . the complaint had been lodged and still now we had not got the mattress. my complain no is TN97819.

I have purchased a Angelica Model mattresses Size 72X78X8 on 14.11.2015 from Foam House, Ambikapur Chhattisgarh, Approx after 6 month the mattress depressed in center and left side abnormally. Hence I reported it to the customer care Number 18004250404 on 30.08.2016 and complaint No. given 1534606 by the customer care. But even after till to date no one can inspect or contact to me, then i have call approximataly 50 time on customer care number but they always says u can wait for 3-4 days, my mattresses is still in under warrenty with legel approved bill So can i go to consumer forum and file a case against kurlon? i dont want to go legal so kindly arrange a teacnician and repair or change my mattresses as soon as possible.
thanks and regards
Amit Agrawal
Ram Mandir Road, Beside Allahabad Bank
Ambikapur Surguja Chhattisgarh 497001
mobile 9893523723
9753723723

Very bad cheat by your company...tell me 10 year guaranty & only 1 year now.10 times i complaint. call me 8347541541.

I am waiting for the replacement. The email on your site does not work. My email has bounced. Your helpline number 18004250404 is a waste of energy. I have called two or three times and received an assurance that the matter will be resolved within two or three days.

Now, if the matter is not resolved within 4 days, I shall consider that you are just wasting my time and will then proceed further as I deem fit.
Santosh Sharda, Advocate
Complaint No 2207276

I purchased mattress from Decora furniture, Jamnagar, Gujarat. Purchase date is 30.07.2012 . Before 2016, I complained to Decora several times about spring dislocation, but no response.I logged a service complaint, Reference Service Ticket ID -1345107; Dtd. -15th May, '16 for Mattress spring dislocation issue. Kurl-On Service engineer visited for inspection and accepted a "product fault" and taken photographs.He raised the inspection report recommending "warranty replacement".

Sad to note that there has been "NO RESPONSE" from Kurl-On till today. Every time I call customer care, I'm requested to wait for 48 hours for a resolution. this has been going on since the last 1 year, now. But, NO RESOLUTION.

My old complain closed by Kurlon saying that mobile was switch off before inspection tech visit. I again submitted new complain ticket no 2302922. Hope prompt response will be given this time else my warranty period will be lapsed. I fail to understand the company policy, which lets the its customer suffer.

I have purchased kurlon mattress on 6 nov 2015. With in a week the stitching came out from the sides n after month it drepressed fron yhe centre. I complained at the Nagpal trading co Amritsar from where i purchased it but they did nt hear us nd asked us to call u. We have tried so many times to contact u bt im vain. Now we doubt u sell duplicate or low quality products. Warranty is of 5 yrs. Bt no one.is ready to tk it back
Ashok Seth
115 Krishna Square 2
Batala Road, Amritsar-143001
Punjab
PH: 09356037896

Hi,

We have raised a complaint for the mattresses which has a problem of sagged springs in Angelica 6" mattresses . We have been trying to reach the customer service from last 1 month. Someone visited our place and suggested that our mattress can be replaced with a new one on 60% cost for the new one. We were informed that we will receive a call for the dealer details etc, which we never got from last. 1 month. Is there anything that you can do to help.

Else we will buy a new mattress from a better brand.

Regards,
Aarti Vij
9600048909/ 9841688883.
Chennai - Anna Nagar East 600102

Sent from my iPhone

I have purchased kurlon DRC-250 mattress on 20th Nov 2016 in jayachandran textiles . First one week itis normal after that we both feel the back pain and we avoided to sleep on bed. Back pain slowly reduced, then I found there is a sagging issue in middle of the bed. It is slowly going inside..

Any one please suggest for the issue.

I raised complaint number - 2437196 with Kurl-On regarding mattress sagging on April 25th 2017. Very next day Jeeves representative visited my residence and took measurements and informed that sagging is almost 1.8mm and replacement will be processed within few days. For last 3.5 months on following up with Kurl-On I was being times and again told that replacement is under approval process and concerned department will do it is some days. I was asked for invoice copies and after 2 months told that their system has an issue due to which replacement department cannot view the invoice so I should email the invoice copy again. In last week of July on asking to escalate this issue one floor supervisor ensured that replacement will be initiated in some days hearing which I was finally relieved. But after waiting for 10+days when I called Kurl-On customer care today (i.e. 8th August 2017) they informed me that my complaint has been closed and replacement request rejected because sagging is less than 1.5 mm. I was totally shocked that for last 3 months I was repeatedly told that sagging is more than 1.5mm so mattress will be replaced and today they have closed my request with incorrect/false reason.

I was told to have new request raised and site visit done once again to take my issue forward to which I raised objection and asked them to check why the request was closed on false pretext. This is totally unethical and harassment to customers. This needs to be reported/checked and corrected to avoid brand damage.

I have purchased 2 Pcs of mattress (new super deluxe) size 75x36x4 on 12 Aug 17 from CSD Air Force Canteen new Delhi. The size of mattress is not proper as per my bed (bed size 6X6 feet). These needs to be replaced with suitable size. Your representative has already visited us at my house. I don't know, why there is delay? I registered my complain through customer care number on 13 august 2017 vide complain details is 2923026 and 2923030. Pl do the needful at the earliest, address is as follows:
1011, sector 47, Gurgaon, Haryana 122018. Mobile no. 9810502580.

This company is stupid and the customer care department heads are stupid.

Kurl on relish is very bad product n company too never go for this its better to buy simply foam mattress that ll b reasonable n at least they give you 5 -7 years warranty.

But kurl on us very bad after sale services dont even listen customer. Simply answered by customer care we cant help you and first you see warranty card pic this the way how they talk n entertain customer. Very bad experience never ever recommend to any one

My complaint number detail is 3004374,3004375... very disappointed with services the hell they provide n company too.

Dear sir,
I have purchased a budget mattress size 77.5*60*4 from your shop at sulekha, on 30.03.16. From last two months I found some problem regarding this, am also lodged a complaint, (My Complaint num- 2894837) on this and your company send a service executive (Ritesh Ghosh). He told us that he will send a person within 15 days who look after this problem but its approximately 1.5 months over he neither send a person and nor respond well.

So, I request you kindly try to solve as soon as possible, otherwise I have to take some other steps.

5 years warranty
I log a complain on toll free 18004250404 on 16th September 2017. Very next day person visited after that no one called me from Kurlon. Due to matters deshape my Lower back is start paining. we cannot use your matters due to several lower back pain.

I have purchased curlon dream sleep mattress on may 2016 and now in october 2017 I have noticed many tearing in mattress cover. When I contacted the store he told me that it is not covered under warranty. I am shocked that the main part of mattress is not covered. The cover cloth is of so bad quality for mattress ok 15000.

I submitted two complaints with kurlon for replacement of my two mattress. they told me that stock is not available for my size and told me that replacement will happen after 2 weeks but it is now two months completed no replacement has happen. their customer care dept is the worste, they do not provide any information and rude too.

I have purshed a 74x72x4 kurl coor mattress -1. Now it is depress in side form side (top ). so pls go through this matter and solve. My address:

pradeep ray
boneikala, joda, keonjhar
odisha mob no 9437180536

I have purchased dream sleep mattress size 72*36*6 cost 13200/- from Ravindra Traders, Rewa(MP) Date 13june 2015. i have a problem with this mattress and I alredy complain about this matter. my complain no. is 1346379 and 1346380. pls check this complain nd replace this mattress.

Dear Sir,

I have bought the Kurlon Mattress from Local dealer and with in days the bed has got depression in both sides and the depression so high , that no one could sleep properly. i have already raised a complain further the replacment was rejected and this was not even intimated to me , not sure what kind of customer service is this. i have raised another complain today 1/30 /2018 complain no:4685449, further sagging is more than 1 inch in my bed. Can you help me here?

Thanks
Lokesh
9840584074

I purchased one KURL ON brand foam mattress on October 15, 2017 from one Shiv Shakti Traders, Sector 7, Rohini, Delhi vide bill no. 846 and within a month time, the centre of the mattress is flatted. Since November, 2017, I am regularly writing to the dealer about the exchange of the inferior quality mattress supplied to me but he straight away said to contact the company, I can not exchange the mattress nor I can refund the amount i.e. Rs 3000/ At the time of purchase, I was told one year warranty of the product.

I also contacted your your customer care centre and had a long discussion with one Mr Pawan, who said it is not company fault and go to dealer from where I purchased the product, do not waste our time we are not responsible for Kurl On product. I just want to know this is your customer care centre who are instead of listening the complaints, threatening the customers that they are not responsible for the product. Moreover, no product name is mentioned on the mattress. WHAT TYPE OF PRODUCT YOU ARE MARKETING WHICH ARE NOT LASTING MORE THAN ONE MONTH?

You are therefore requested to please advise your dealer whose phone No. is 9899702918 and advise me accordingly. If no satisfactory reply is not received within next three days, I will go on social medial all about interior quality product you are marketing

Regards

S L Talwar
Senior Journalist
9910113211

Sir,

I purchased a mattress on 09/9/16, in mattress cost was 40000 you are given seven years warranty but it was completed only 16 months the mattress was damaged. so please send your technician for replace. Please give proper answer for this complaint.

Dear Mr. Sudhanshu

With lots of reluctance and a heavy heart, I am writing this letter to you as a final resort. This letter is regarding a abusing complaint against one of your employee named Parveen in Gonda Dist. in uttar pradesh. Mr. parveen works in the sales department or field executive under kurlon , His work ethics seem to be poor & bad communication abusing languages uses in Dinesh Furniture in lucknow. I have spoken him to him personally also, but his attitude has been dismissive.

I was silent about these incidents for long since I request you to treat this as a compliant against Mr Parveen in Gonda and take suitable action at the earliest.

Yours Sincerely
Rahul Shukla
7525041710,9990563912
9990563912