grievanceofficer_india@uber.com: Uber Customer Care Email

Greetings!!!
I have booked Uber Pool today it showed 10 min waiting time on the app when contacted the driver he said it will take 1 hour i told him the app shows 10 min he said it will take an hour and started using harsh tone and he cancelled the trip and i am charged Rs 60 cancellation charge. please look into it.

Its really hurts the customer sentiment, as since the day one of using Uber i am not getting a single discount for any rides. Since last 11th April17' i am using Uber, i should get discount on my rides. Giving discount to the customer will enhance the customer satisfaction.

Dear Support Team
23/5/2017 at 10:04 booked a uber cab, due to some reason my train got delayed by 15-20 minutes. i reached parking lot by 10:25pm. then i called up driver on phone , he shouted at me as if I made a big crime by making late. if i have to pay parking fees then he has nothing to shout, also he could have charged waiting fees. please take action against driver Dhiaraj. I was charged cancellation fees 80, driver left parking place without any information.

I have been out of the country for more than 5 months and when I returned and ordered Uber Taxi last week, it said that I have not paid some Rs.176 or so several months ago. This is totally incorrect as I have always been settling my fares by cash although i have kept the option of my Credit card. Until this is resolved, I am unable to use your service. Please look into this and resolve and advice. Thanks, .K R Narasimhan

I took a uber ride at 9 pm on 5/8/2017 and left my mobile phone in the cab. As the cab was booked using the same mobile phone I am unable to contact the driver. Also I am unable to retrieve my trip history from my gmail account. Please help. The cab was a Datsun go car with no. 9516.

Tuesday, August 15, 2017 7:00 AM uberPOOL Toyota Etios driver Mangesh.
Your driver Mangesh did not come to my pick up location. Infact when I saw the car wasn't moving I called him he said he was 4 building ahead and on the other side of the road. He asked me to cross over to which I told I could not cross because there is a high divider with a flower bed which I won't be able to jump and cross please take a U turn and come. To which he ask me where was my drop because he has another passenger to drop in Andheri. I told him Shivaji Park to which he cancelled my trip.

I find this was very unprofessional for an Uber driver and I think he should be fired from his job and penalised for this unprofessional conduct. This the third time I have had bad experience with Uber and though you have cancelled my cancellation charges I wasted my time and I was waiting in my location way before he arrived. If this will continue I will stop using Uber and also spread this experience with my friends and warn them not to use Uber and use Ola instead.

From an unsatisfied customer.

My Nokia Mobile Missing UBER Car, I am going to greenways road today 8 o clock my mobile missing your car
driver Name Ashok Kumar
car Name Swift.

I booked a cab but your don't know the exact pick up location,i called him to confirm the Location also and I waited for him more than 1/2 an hour. Then I cancelled it but u people charged me amount I don't know for what. i have booked another uber cab now. Kindly tell what to do. As u people wasted my valuable time.

I just traveled from uber cab the price was showing Rs. 106.00 from Milan subway to santhosh nagar Bandra West. while closed the trip it was showing 156/- why there is difference and earlier trip cancelled charges was waved and it was showing credit. Please explain it happens every time why? please arrange to credit the excess fare collect from me.

I am not getting my invoice in my mail ID for the month of September, 2017. Moreover an amount of cancellation charges of Rs.60/- that will be adjusted in the next ride, you mailed me, till not adjusted. Please solve my problem. I think now I am charging more than normal charge in evry ride. If it so done, take care of it.

Hi, I booked a uber yesterday at around 8.55pm to go to goregaon west. A driver contacted from no 79490092. Asked me where I wanted to go, when I explained he was very rude and said, he can come only after he fills cng, waited and then tried to call him again, no response. This guy was rude and I have never had such an experience with Uber.

Regards
Shiv

I have been using uber since somtime and was satisfied.. but now suddenly iam not allowed to book a cab as it keeps showing i have to pay 47/ to a driver who cancelled as he was waiting at wrong address. So why am i being asked to pay this amount.. i even wrote in support got the message that it has been credited to my account but everytime i try to book cab this message pops up and asks for payment.. i will not pay as its not my fault.. amd theres no way i can contact anyone to complain further after much searching iv got here.. customer care uber sucks.. and if you dont do anything about this i will cancel the uber app from my phone will never use it and also never recomend to anyone else..please look into the matter.
Hoping for favourable reply soon..

Hi,

I have brought vouchers worth rupees 100 from nearbuy portal and added to the promo code section. I can see the promo code added to my account. When I request the trip the promo code are not getting applied automatically. I have provide the snapshot of vouchers brought, vouchers added successfully to my uber account and the test trip request that show's the promo code not getting applied. Even after all this details the customer support team is not able to help. They simply ask provide the details, I have provide the details with snapshot more than 12 times. Not sure whether they understand the mail or not. Uber should look into the tickets raised from my account and take action against the support team. It's more than 15 days, they ask the same thing again and again.

They are not trying to correct the bug in the application. From past 10 days I am taking OLA because of this issue. The support team want the uber to go under loss, their reply shows their intention behind this. They want the customers to get fed-up from uber support.

on 2/2/18 I booked a uber and opted for pool for going to burrabazar fron sreebhumi, v.i.p road.after confirmation I was informed that I have paid less of Rs47.25 on 31/01/18 which is abslutely false . However, I paid the amount on reaching my destination including the excess amount,After 45 mins.again I booked a Uber pool and surprisingly I was again asked to pay Rs.47.25 in addition to the displayed amount reportedly not paid by me.

This is really curious. I would like draw the attention of the management to please look into the matter. and ensure that this type of harassment of the bonafide customers are stopped.

Don't know at what rates you people charging such high rates. Also saying that you have a disc and then added the disc on fare and fooling us around. Whats the matter with you guys? Just go and correct yourself and compare with the other service providers. When my fare is of Rs 159 how come you deduct Rs 466. and without any intimation message or nothing.

Bad!!!!!!!

Yesterday, 06/02/2018 I had booked a cab from Jyoti Sos. To Saket-3 but the driver doesn’t know proper location & I monitored the same in google map, the ride has gone another location thus I had contacted him, he told me the time is over, So. Wait for another ride or fresh book. I had managed and reached But when I returned and booked cab you have charged extra Rs. 36/-. When the fault, not my side even-though you have penalized me and recovered fare plus Rs. 36/- the same is totally wrong, unlawfully. Pl, refund the said amount.

I just booked the cab with pool the driver waited five minutes at my pickup location I said sorry for the delay and get into the car.later at the dropping point he didn't dropped me at my pinned location in middle of the way he stoped the car and said get down madam this is ur dropped location I had told him just check the address what I kept and where u stoped he started talking rudely shouted on me and started arguing with me.I got insulted infront of others even though its not my fault.we are the coustomers are behaving politely with them they are behaving without manners.with this unsatisfactory ride I just want to complaint u to take necessary action on his behaviour.

I have booked uber pool today from sundarnagar colony hyd, to karkhana sec bad. There was one more pick up - sushmitha. Then the dtiver instead of going in the right direction went upto banjara hills chutneys which is completely out of the way to sec'bad. Uber pool pick up is on the way here and there. The out of the way pick up could be avoided. Driver is Naresh. Mahindta verito TS11UA7536.

Hi Uber,

This is extremely disappointing and annoying, that I can’t make a cash trip. It always says sorry something went wrong. I am only left with PAYTM option in payments section, as I feel unsafe to update any cards, there has been fraud charges on my credit and debit cards.

Sometime the situation is such that there is less money in Paytm /Bank Account and the phone battery is dying. In such a situation i would really want to safely book a cab and pay by cash in end but i am unable to book ride by cash.

Please resolve this bug,issue!!

I have booked the cab from Vijay Park location, but due to some network problem or any thing else driver reached at my destination location. And when I cancelled this cab RS.42 added in my next trip, I want to know when I don't receive the cab on my location so why I pay cancellation charge RS.42. unless driver told me to cancelled it.

Hi,

I am quite disgusted with the uber service. I am trying to book cab through Paytm and it is saying to reauthorize the Paytm. I am trying to reauthorize it again and again but not a single SMS I have received for OTP.

I have tried to send mail to uber support but every time I am receiving message as request not received. If there is any way to contact with uber support, please let me know.

Souvik Polley

Sir/Madam,

I used to book Uber pool everyday while coming to Office. Today I did the same. But when I was going to pay, it showed Uber X and charged Rs 180 instead of Rs 55 of Uber pool. I am a lower middle class lady who works for living and Rs 130 means a lot to me and I dnt have the capacity to book Uber X. Because of the problems of Traffic Jam I am bound to use cab while coming to office. Please help me in this regard. They may have a technical problem. But is not admitting. It changed to Uber X instead of Pool during the journey.

Please help me out.

Regards,
Purabi Das

Fits cng kit in datsun - go vehicle and refuse to put a bag into the car dickey or seat. Worst people and service is Uber.

I book a uber ride on 04/03/2018. on time of booking fair show rs 860 but when i complete the trip i pay 1107. how it possible if you said that waiting charge or long rout taken than i inform you that driver take 30 minute for filling gas in bhiwandi and he follow the gps route. so how it possible to long distance please explain and refund my money that i pay extra.

Sir,

First i want to gave a complaint ur cab driver, but i dont know how i gave complaint to uber cab driver. After this message seeing plz. contact me about ur cab driver. I was lost my new samsung cellphone in ur uber cab, but the driver not response, I want details after 7.45PM on 9-3-2018 , how many passengers dropped with timings between 7.45 PM to 9.45 PM on 9-3-2018.

On 9-3-2018, at 6.45PM i was book ur uber cab from Begumpet Lalitha Jewellery to Yellareddyguda, Kapra. The CAB No. pls tell me how to give my complaint.

Sir, today I booked pulled uber at 4.01p.m at Pune. driver was expecting within 16minuts but not attended even after half an hour. I called driver twice. He said he completely missed the pickup point and could not find it and asked me to cancel the said trip and find another cab. So immediately I cancelled the trip.

Pl call the said driver no 9011001421.Mr.Rameshwer.Pune.You requested to think over the Amount of Rs.26.25.charged to me.This is injustice. Pl.reply.

Thanking you.
Sams p. Pune.

Got off at the airport RGI and found my goggles missing. I could see the cab going but no driver's number. What if had to be my passport bag? I sent complaint mail ten days later uber support team connects to the driver only to be told to come check if your lost item is there at the Hitex office. No assurance at your own luck. Cab no TS 0646.