support@starhealth.in: Star Health Insurance Customer Care Email

Mohamed Abdul Razith, Policy No: P/700002/01/2017/091777, claim No: 42165.
The Hospital collect Extra Amount from me - Rs25000. But never help the star health company and its customer care service.

My name is V.Srinivas having policy no. P/700002/01/2017/014016, last time, I have informed that the name of my 2nd dependent child customer ID no. 5370988-4 mentioned as V.S.Saisravani in stead of V. Sai Sravani Shankuntala Sri . In this regard i had sent mail but still there is no correction in her name. My policy is required to be renewal on 3rd June 2017 hence i request you before processing for renewal correct her name.

Dear All,
I have strongly recommended to don't go with STAR INSURANCE for your medical insurance. Executives in star insurance don't know the terms and conditions.

Before applying my reimbursement, i have spoken with executive in star insurance. I have asked them whether reimbursement is possible without the non-register hospital. That time they said definitely possible. I have believe their words and apply the reimbursement.

After 75 days is gone and now they said reimbursement is not possible in non-registration hospital. Even they don't give proper response unless we call to customer support.

So friends " Please don't go with STAR INSURANCE".

Very bad experience with star health because they dont give approval and its executive also not explain properly at the time of policy, they are fraud with customer. so i request you to all never took a policy of star health.

Claim Number: 0189803
Patient Name: Mani Prasad

THESE GUYS ARE ONE FRAUD COMPANY.I WILL MAKE SURE THESE GUYS ARE RUN OUT OF BUSINESS IF MY ISSUE WAS NOT RESOLVED TODAY.

I would like to highlight the biggest fraud this insurance company is doing with me and I am sure many customers might be facing same issue after the kind of conversation I had with your customer care. These guys are just taking money from customers and when it comes to making payment then these guys search for excuses.

My mom was admitted to Paramount hospital, Siliguri after she had brain hemorrhage again please note primary reason of her hospitalization is brain hemorrhage. Hospital submitted paper work for cash less facility because my mom have insurance with Star Health and I have been making payment for this policy for past 2 years.

Cashless hospitalization was denied due to one the most non sense reason I have even seen. As per this FRAUD insurance company because she have chronic kidney problem which was not mentioned when I bought the insurance so the claim is denied.

Are these guys really running company? What kind of response it is? How can I tell about kidney issue at the time of buying policy in year 2015 when her kidney issue was diagnosed in 2016? I am not sure if these guys use there brain or they are brainless? This is "brain hemorrhage" case and these guys needs to understand this in plain english and not unnecessary make excuses to run away with money which I have been paying every year for this policy. Why the hell this company takes money from me every year when they know they will deny each and every claim for kidney issue?

I would like to highlight that I clearly mentioned diabetes as existing problem of the patient when I bought the policy and it is completely known in this whole world that diabetes impacts patient kidney then why the hell these guys gave me policy when they had to deny every claim due to kidney problem?

I spoke to associate for 1 hour and the only thing she could tell me that because she has kidney problem so this claim will not be approved?

Which medical book this company have read that brain hemorrhage and kidney issue is related? I will be fine if they reject claim when I claim anything which is related to Kidney but how in this world they can deny brain hemorrhage claim for kidney issue?

I am not going to leave this company so easily and will destroy this insurance company to make sure you all run out of job and this company is closed.

Thanks
Prabhat

I am buy policy of star health through agent but till today not reached any hard copy at my address. And agent comment me wrong, he has cheated with me. please help me.

Dont think of buy star health insurance. i am very much suffering with my claim reimbursement. very unprofessional behavior by star from last 2 months.

Policy no P/9000000/01/2017/000007 CLamination CLI/2018/900000/0317368
With reference to your continuance denial of preauthorization we want to share our points.

1. We are attaching entire list of documents and brief description of each paper.

2. It is clearly mentioned on initial biopsy what was the case and doctor running prescription and CT Scan and MRI and thereafter operation History.

3. Please note that based on these documents only at that time in 2012 insurance company has settled the case. Company name is United India Assurance company Limited. Amt Rs.250000/-.

4. Please note that principles of insurance can not be changed based on different company, rules/process can be differ, however a company based on the same docs clear the claims cannot be denied by other company.

5. While taking policy there was no pre condition on us, it was informed to us that existing disease are covered in the policy, we are not able to understand on which ground denial comes, when all requirement of old papers, treatment, history , when first notice everything has been given.

6. It is not the pre policy requirement that we should give the old history, however based on your request, we had taken all old records from the hospital with entire detailed summary has been given to you, then on which grounds denial comes we can not understand.

7. It seems that you are questioning the process requirement of reputed hospital i.e. Hinduja, or you are asking from us which we never posses, what treatment and flow happened entirely mentioned on all docs.
After this yesterday we spoke to one of your executive of almost 40 min and understand from him what is your requirement – as per them 4 steps they had given to us
a. Initial or/of first findings
b. Consultation papers /investigation papers
c. Treatment given
d. Discharge summary / Post treatment

We fulfilled all requirement in chronicle manner, however again denial, as a lehman these technical language we cannot understand however again we are detailing. Requesting you to look in proper manner and give approval.

If you want to meet the person you can verify that everything is true and correct. If that should not be case we cannot get claim in 2012 also.

Processes can be change but principles will remain always same. Our conclusion:

1. It seems that denial is sending without looking all papers submitted, which contains start of the matter, history, all diagnosis, reports, treatment given etc.

2. It seems that company has made up the mind that any policy which has taken through JIO not to be authorized and given denial in all grounds.

3. Asking much more which is not there in any pre condition of policy, again we had provided all details. We can not force Doctor / Hospital as they are third party, however they described entirely of your queries on their letter head.

4. We can’t challenge the process of hospitals and set of actions of doctors.

Request / Demand
1. We request you to go through the doc in sequence and approve the case
2. Without prejudice to above, please update and mentioned clearly what is missing docs which you need for approval, if you are denying the case and on further which grounds.
3. Without prejudice to above , Check and approve and verification of these docs with any other set of persons on your panel, with due charges for verification of these docs borne by us, who can give the proper reply on the same.
4. Here you are challenging the process of Hospital, what docs hospital gives us we had given, hence it is a debatable issue which is to be challenged by both of the party
5. As a natural justice we are every right to go to appropriate forum for denial of claims on running policy, without any sufficient grounds or details.
6. Further if you denial for preauthorization what will be process for reimbursement on these docs.
With this we hope you understand our requirements and we are sure that you will accept our plea in positive manner and give the necessary approval of authorization.

Thanks you
Chhaya Nitin Shah
Nitin Champaklal Shah

I have to pay 2nd installment of my 2 year unique policy. Actually the last date to pay is 27/10/2017 but I could not pay it on the date.Now I want to pay in the when I went to your website I am not allowed to pay. my policy is p/700001/01/2017/006978 totally I paid 3 premiums. I have to pay the 4th premium. pl inform me how to pay the premium?

Pl my policy transfer offline under mr kailash chandra dad ji bhilwara office.

Our agent assured to give non claim bonus last and this year but so far not getting bonus amount at your end. we need exact status this is acutely there or not.

Hello Sir/Madam,
Claim#322551. I submit my all necessary documents to Star health but they denied claim for silly reason and they not going to pay the claim at all. U people condensing us for purchasing policy and not given proper service to customer and giving false promises.

I submitted all necessary documents. Patient was hospitalized or not? If yes then u have to pay the charges. Then what benefit we getting through ur policy. We only pay money to purchase the policy and ur rejecting the policy. This is too much frustrating. Ur company cheating with customer. kindly reprocess the claim ASAP. i already spend lot of money in this operation and now I suffer with financial problem. Plz help us.
Thanx

This is with reference to the policy, I purchased in the month of July, 2017.
This is regarding the change in Address which was wrongly mentioned in the policy as i had submitted the Driving license of some other address and state. Also, Had clearly mentioned that now I do not stay there, whereas mentioned my Delhi address.

Its really pathetic to think of the situation where I am in, I complained about the same thing at the same time when I received a call of courier boy, who was standing at the old address, State & town and When I asked him to deliver to Delhi address. since then there is no information of my policy.

I am feeling harassed and definitely would not recommend STAR health to anyone, as a matter of fact, this was my first health insurance.

I recalled this fault once again when I received a call of the same lady on this Monday, Dated: 22nd January, she is the same lady who called me 10 times until I bought the policy. Although she called me to take some reference but when i asked her do this change this is the 4th day but I have not received any call yet. Let me know if you guys could do something OR if this company have any authority,Managment or Owner.

Digvijay Yadav
9555393002

Star helth insurance is good company but jio support starhelth isvery bed becouse my mother 's insurance claim is not approve and i call to customer care then they not satisfy me so i heart by them.

Hello All,
Before even think to take Insurance Policy from Star Health Insurance, Please contact me on my mail id and I will explain you that How this company is making fraud when you raised any cashless or reimbursement claim. They themselves make a story to reject your claims which make you shocked.
VIPUL MEDCORP, NEW INDIA ARE THE BEST HEALTH INSURANCE.

Please mail me once when you are thinking to buy Star Health Insurance and I will show you all the proofs.
Need to report this issue in CONSUMER FORUM.

Regards,
Nitesh Agarwal

Patient Name: Beena Agarwal
Claim No: 0405638
These guys are one fraud company.I will make sure these guys are run out of business if my issue was not resolved today.

I purchased Family Health Optima Policy on the 6th February 2018 but have come to know that the policy has not yet been generated. Please do it immediately as it is to be port with my existing policy and the renewal date of my existing policy is the 7th March 2018.

Policy no. P/201117/01/2019/000082
AJAY MISHRA

Would you be please kind enough to care for the address printed on my renewal online payment receipt. The same has incorrectly been typed by your side. The correct address is as followed:-

AJAY MISHRA
"SHRI GOPAL"
NEAR MOTHER'S PRIDE SCHOOL,
OM SOCIETY ROAD, FIRST RIGHT TURN,
SUNDAR NAGAR - RAIPUR CHHATTISGARH - 492013

Looking forward for prompt action.
thanking you.

Please correct my PAN No. AOEPJ9147F instead APJPJ1259A, which is shown in my profile.

Add a new baby name Ishi Tiwari (D.O.B-18-09-2018) in my running policy no. P/161130/01/2019/011664.

I would suggest never ever even think of star health company insurance. they give all false reasons to sell and you will get frustrated so much that will feel like leave the amount as well. I tried taking some how i got to know about the intention and so i cancelled. But after cancel also almost every day they were harassing and needs to kept following with them for the amount to refund. I have tying to get it back from past 45 days or more still no success. Horrible Horrible.

Sir i ritesh bedmutha policy number p/900000/01/2018/000012 has done my wife sonal ritesh bedmutha operation on 22.07.2018 and its claim no. 0210198 i got payment for that operation under jio policy i was said to do chemotherapy and was told that same claim no. 0210198 should be used for 90 days for further claim so i did chemotherapy and did not inform to get new claim number and used the same claim number 0210198 and did the chemotheraphy on 11.9.2018 i sent all documents of chemo bills and hospital bill on 18.9.2018 to star health company but they said that claim has been rejected as you have not got new claim number on chemotherapy day so please consider my case as i was unknown and my details given are genuine.

waiting for your reply
thank you

since from 10 yrs iam ur customer ,,service is little good but one thing that i have renewed my policy on nov 2018 for the year 2019 period , so i kindly request u to look into the matter and send the renewed policy documents so that it will very useful to me.

thanking u with warm regards

Dear Start health team,
I have taken policy 5 years back, now i had done claim process in last week but today i got reply as rejected. Neither any representative called neither any communication with me. Message received claim has rejected. This not fare also why. i should purchase your policy. Very bad experience.

My policy no - P 151115/01/2020/002912