support@olacabs.com: Ola Cabs Customer Care Email

I have recharged ola money via net banking on 30/06/2017. The transaction failed but money (Rs.999/-) deducted from my bank account till date I have not received the said amount in my in my bank account. You may please check at your end and revert the same ASAP.

Hi, Thoroughly disgusted with OLA services, had booked a cab from Mumbai to Pune on 1st July to depart at 5.00 am. To start with they do not share the driver number till 45 minutes before departure so you are in the dark. At 4.02 am i got a confirmation message from them sharing the cabbie driver details, At 4.03 am i got an SMS saying the trip is cancelled, sorry for inconvenience...Disgusting. I then tried booking again, this time at 4.07 i got another cabbie details, till 4.40 am i was calling the driver who refused to pick up, on tracker i saw the cab stationary at the Mumbai airport....I waited for 30 mins and then cancelled the trip, I had to reach Pune by 8.30 am for a meeting. Thanks to OLA i got late for the same as i had to rush and make other arrangements for the travel.

Never again am i going to trust OLA for outstation travels....It is all Bull shit talk by these operators....who do not know the real meaning of service.

I am NOT going to recommend anyone to trust these guys if traveling outstation.

They suspended my account don't no why but I was having 659.45 rupees in ola wallet. I don't want ur shit app give me my money back. I referred my code to my friends and he taken a ride from His account and atop the tripe but I have not give my referred money so please give my referred money.

Fraud company....worst experience for ever. this company theft lots of money from customers.

Some one cheated us and take in your company 9999 twice
(on 28-06-17:- SBIPG 030007677305 OLAMONET ZIPCASJ Rs 9999)
AND
(28-06-17 ;- SBIPG 030007677083 OLAMONEY XIPCASH ) 9999

My mobile number is 737601963* BUT u can contact me on 8577038249
Anyone help us we are in trouble without that money. we are from meddle lore cast family try to hard help us we lost our money not only here 4 more site of online.

Pls helps us and contact us on contact me on 8577038249, 737609631.
Email add sauravsauravfighter1192 @gmail.com.

I got my phone reset and now i am not able to sign in from any method. kindly help.

Ola had suddenly blocked my account. No reason has been provided. Their help line is worst they do not know anything they say write to email to grievance dept. Their grievance email does not accept our complain emails. When asked whom to contact their helpline people do not know anything at all. Worst service. Uber on other hand is one of the best service. I have shifted to Uber. Their help line is good they guide us properly. Till date ola has not answered why my account has been blocked. I suggest shift to Uber.

Dear ola partner plzz tell me my car number is my47n2401 12/07/2017 fraud penalty. I am not doing fraud why you are penalty my car. plzz reverse my penalty thanks.

when i want to send ola ride payments into my mail iam not able to get. actually ola shows your payment file has been send to your mail but i did not got any ride slips to my mail. when ever i open ola settings i can see email not verified if i enter into it, it shows send verification link when i press it shows mail was sent but mail was not coming to my mail please update my mail with ola.

My personal expierience is that when we book an ola auto after getting comfirm booking the auto drivers say that they are far away cant come. so they ask us to cancel the booking and many ask extra fare too. pls help me out.

My complaint is monday 17 july i am not booked ola cab time 01:44 PM 17, Airport Road, Indra Nagar, Vindhyanchal Nagar, Indore, to 255, Dhar Rd, GNT Market, Labriya Bheru, Ramkrshna Bag, IndoreDistance for 3.3 km. There is Missuse my number and email id kindly block my id and number. CRN878669493 booking no. and driver name Pradeep Jamod in case any problem i am not responsible for wrong activity. this is for your information and i am delete ola app permanently

As i am daily traveller used to book ola .. but every day when i used to book the trip its shows me less fare. And when trips gets completed i get charged high fare. Is this ur policy or ur way to take customer by making fool of them or i can say doing fraud things... and wen i used to put my query on ola app without knowing nything... they are like sir we have communicated the same amount what u have charged.. just because of this only i have started taking screen shots at the time of booking. And i still do have... u just fraud around people.. atleast uber charge what they.. bad and fraud service.

I utilised your ola auto for 2 trips on 25.7.2017. At that time there was offer. of Rs 50 credit for. using ola auto for 2 trips and the amount will be credited within 48 hrs. But so far no credit took place.

Dear sir
My mobile no. 9829639990 and e-mail id ramkishan1500 @gmail.com. My Ola A/c is blocked but why i d'not no. I'm regular customer in ola. So please unblock my A/c.

My name saurav Singh. I forget my login password and. Mobile no :- 9006186533, Dob:-21/01/1987and email address:- sauravkingkumar @gmail.com.

On 25th July I recharged Rs 599 to OLA MONEY App and then I booked a ride OSN: 569640787 for which I paid Rs145 cash and then much late rI found out that same amount has been deducted from OLA MONEY Account also. And now when I called them they are saying it is already over 3 days so they cannot refund the money back. Why is this so? Whn they have already taken the money twice they should refund them back at any point of time. this is purely fraud and people who are not so tech savy are very liable to face this. Please refund my money back. this is very unfair.

Hello Team,
I am nilesh aswar pune My cab no MH_14-CX-5116 indica vista car was attached with OLA. I had disconnect my cab from(16 jun2017) from OLA. I have not received bank deposit Rs.(3000) which was reduced from your end. I have visited your (pune vadgaon sheri) office many times but not got appropriate feedback there. Kindly let me know exactly till when it will get credit else after that I will go for legal consumer court process.

Thanks & Regards
Nilesh Aswar - 8551969059
Acount number: 589502010019939
IFSC code: UBIN0558958

Dear Sir/Madam
My account has been blocked from last 2 days and I am not able to find any reason , I had paid my all bills on time and I am using ola services daily from last 1 n half year. I want to begin my services as soon as possible. Please do reply the reason and it's solution so that I can began my services again.
Thanks
Sarika Mahajan

This is the 2nd time my account is being blocked that too after 2 days. First time my ola account was blocked on 28th july . I cld ola support to find the reason but they told me that i hv violated their terms. Thereafter i recd a mail from Mr Mohan to fwd my ph no n the next day it was unblocked. But today i.e 5th Aug when i tried to book ola auto i realised my account was blocked again. Are you guys playing the fool there?

Is Ola select subscription paid only for displaying "OLA Select"  on the GUI  of OLA app? If OLA select is beneficial then you should provide the service. If OLA is not providing the service for this so called Select membership then OLA guys are just misleading customers. Today I booked 5 OLA prime rides (CRN 936584241, contact no. 9013969403; CRN 936618232, contact no. 9810841713; CRN 936630147, contact no. 9810841713; CRN 936639657, contact no. 9810841713; CRN 936753050, contact no. 7530958184) and all of them had to be cancelled wasting my 30 minutes of the day. Some had to be cancelled by me myself and about two of the drivers cancelled themselves. All OLA drivers deny duty when the ride is Gurgaon to Delhi or Delhi to Gurgaon. The common excuse of your drivers is Toll Tax.

Well, if there is toll tax being levied, why should the drivers refuse the ride? Is not the tax amount being adjusted with the fare. Why should the OLA app book cabs that these kind of corrupted drivers drive? Why should OLA app book a cab registered under Delhi transport authority if the drivers refuse to go to Haryana because of toll tax. OLA plans and subscriptions are just fake and misleading, to extract money from customers without providing the service.

I really had a very bad experience. 1st I booked a cab the driver cancelled ride without my information then I booked 2nd ride & driver was so rude and cancelled ride after saying dusri cab book kar lo and I had to pay Rs25 extra in my 3rd Ride for the cancellation charge. I just wanted to know if I have not cancelled the ride then why should I pay. And when i called up to customer care they told me that they can check that driver has cancelled the and i will get back my money but its been 10 days but i am just recieving the mails and got one call and they suggested me few steps in Ola app which i have done but still my issue has not resolved.

Just wanted to know that will i get my money or not if yes then how much time still you all take to refund it. if you all take so much time to resolve the complaints then how are you managing your customer.

Dear Team,
I have booked cab for noida - 77 to vaishali (Ansal Plaza) but driver not came after 20 minutes wait then cancelled ride and after that again book other then 25 rs. cancellation charge recovered from me its not good . i am your permanent customer so kindly revert it back to me for further smooth service.

9718367257

Dear sir, I am dharmendra kumar at danapur to patna railway station on fair by 160 but driver took a payment of Rs 220.

Hi,
I booked the cab for Dombivli from Mulund on 15th August17. We tried for almost 30 mins to book the cab. The driver was not replying 3mins. Afterwards he picked phone and he was just 3 mins away from my destination. But after 20 mins i called him, he said he is unable to reach my destination as he cant find location and canceling ride. And again helpless i have to book another ride again half n hour was gone. This not expected from Ola. My 15 aug ride is still showing schedule not yet canceled. Neither receive reply from Ola as same day i ask for support. Frequently this issue is happening.

I was going on 23/08/2017 07:00 PM approx. for a meeting and that time was the rainy season. Then your Registered Taxi No. RJ14-TD-9514 was overtaking high speed to me and dirty water sprung up to me and my friend’s. Then I and my friend cloth is get dirty with that dirty water. Then we are overtaking your Taxi and say to Driver that runs the car slowly in the rainy season. But your driver was abuse me. But your driver is not say sorry for this mater. Then I will says that I will complaint to Ola for this matter then your driver says that Ola can’t do anything to me and abuse in name of Ola and Taxi’s customer say to driver please say sorry to him for this matter but your driver is not say sorry to me.

So my cloth is very dirty/bad and I can't attend my meeting and from my office there was a lot to hear and my HR Manager says that you can't attend that meeting So now you are responsible for any problem and your salary will be got for the half month of august month.

So I think that all problems are responsible of your taxi driver. If your driver says sorry that time then I will manage of this matter. But your driver did not do that.

So I am requesting you to please provide to me my concession claim and remove these drivers from your company. Because these driver are mentally disturbed for cast reason. If you and your driver are not providing to me my concession claim then I will forward this matter to Social Media. My name will not be something that will infamous your company name.

Respected sir
I am simran had a extremely bad experience with ola cab today onwards we had book a ride at 7:20 around and the cab driver had picked the cal for once and after when we tried he was not answering my call the cab no was 1077 driver name jayanta das i have the screenshot ready with me and that driver had wasted my 1hour and you think that your company grade will rise up i have wasted such time on such it better i not use ola cabs and i spread this rumor through the videos such that no other customer get cheated with these kind of drivers and infact that driver transfer his ride to another one...so kindly look after such or send me some rides free now so that i can ride it through my destination. And i wil spread this if no action is taking against such now i am waiting and kindly please email me.
Thank you

My phone is miss by bus and another person used and it will my ola account block place. how to re open my account.

Yesterday I never confirmed the booking and I have been charged cancellation fees. This is repeatedly happening.Same thing happened on 27th Morning at Chennai Airport.Finally some how managed to contact the driver and informed him that "NO" cab was booked by me and message was sent that the cab was booked by me, even though I never booked a cab.Please check your software. If this is happening repeatedly,then I will be forced to stop using OLA. Please arrange to waive the cancellation fees of Rs 50 immediately.

MD of OLA please look into your customer care section. There is no idiot available to take a call we are kept waiting for hours on the call and still no one from your experienced lot is available to take a call. This shows your expertise in running a business, if you are not capable of running a business better run a fish market and employ all your well educated and experienced guys to sell fishes because this is all you can do and manage better.

I am writing this mail to report against my lost phone (iphone 6) in ola cabs on sunday. I was driving in the cab on Sunday 3rd September 2017. The booking was made at around 7.00 p.m. using ola cabs. Please find below a summary of the incidence:

I dropped my phone in the cab and 5 minutes after getting down from the cab, i realized I don't have my phone and i tried calling my number which was coming switched off. Then i tried calling driver, 8 times, then i called from different number he picked the call this time but he had not revived my call.

I called customer care executive who then connected us to the driver who denied the fact that he has my phone and I also had a word with senior at customer care which was also of no help to me.

I don't understand if you don't care about customer's belongings and safety, why don't you guys promote that rather than screaming about customers first?