care@jio.com: Reliance Jio Customer Care Email

Launching great services which aren't useful. Idea of Reliance Brothers is good, but implementation is bad which is fetching them crores of rupees.

Coming to problem statement: I have taken a Jio sim, that so called 3 months offer for 300 change+ 99 for promo account+30 Sim charges = 430/- roughly and placed in Jio supporting Mobile phone. The Signal strength at city centre places is damn weak. 1/100 calls if it connects, it connects to wrong persons. That 1/100th call that connects, call drops many times.

Internet speed is good, but if it has to connect. Which will never happen when required.

Raised compliant, and they said will come back in 48hrs and never give details about what has happened and the resolution details. + When I call Customer care executive, they tells they are increasing the bandwidths and it takes 60 days to resolve.

Then why the hell you give the services when no singals are there? Simply looting our pockets. Beggars are better than you literally. They ask and take. But you guys are looting the people without they knowing it. Do not spoil the reputation of Reliance (which doesnt have any).

You go where ever you want, please refund my hard earned money.

I have been facing network issue since I have recharge of 309. My Network speed always dropped I just download only one song after that speed goes down and sms comes on my phone Data Finish. When I contact customer care I got no response. Please solve my speed issue and data problem my Jio no 7006646849.

I want to change my sim card document, what to do?

My free data of 1gb is getting exhausted without using much from last 10 days.

Dear sir,

please active jio plan 999 unlimited data 120gb. i am use to 4g data up to 3-6gb daily.

thanks
Manoj kumar sharma
madhubani, bihar - 847211
mob-no. 8709313976

I have jio sim and inserted in mobile but yet it not showing network in Mobile. what i can do for it..???

My jio number tamil nadu located but i will change to native of orissa but i don't know why jio service is not show service bar. i used to gionee m5 lite thats my problem.

My jio no 8789139287. We had recharged402..in 7april. After 1 month the net running and than closed. The one who had recharged me is not refunding my money. Parisad mobile to say that I have not even balance in my account. Now where is my balance?

My jio plain 1 year iphone offer only 2 months purchasing but currently is not working sim. Please reply sir.

I have many complaind numbers but till today i have no solutions. jio customer care employees give me only a date but not give a solutions. i m very upset for using reliance jio sim, i cant use net & i cant use data why i use this. my complaint no. is.... sr00000asj6j, sr000009srk7, sr000009wwzy, sr00000asj67, sr000009wwzs.... this is my complained but no solution.

Dear team

Please check my data balance automatically deduct last 3 day. 3gb data deduct. my side not use data... whatt happen. Pls reply me and give my data.
Thanks
Harish pathe

I got a free offer sim no.88511 84153 with purchased i phone on dated 29/12/2016 but got deactivated. I came to know from Customer care and platinumcare@jio.com that it has been mapped with other number, I had provided the Copy of invoice also as a proof and for IMEI no. After stipulated period of 72 hours nobody is replying to mail and as per customer care, same can not solved by them.

I request to everybody to solve my issues early as possible. My alternative mobile no.987162199

My jio sim is not working properly. whenever i call sme1 they cant hear properly voice from 3-4 days my net is not working properly. so plz tell me what to do?

Dear Sir/Madam,
I am Himanka Sekhar Das, Jio Mobile No. 7003656174. On 7th April, 2017, I recharged two different Mobile Numbers, 1st one of Rs. 402 at 9:44:02 pm and another of Rs. 303 at 9:52:17 pm, transaction ID – 709707386466 and 709707681173 respectively, through my Jio-Money Account using my AXIS BANK Debit Card to get the benefit of Rs. 50 Cash-Back offer. That day I got Rs. 50 Cash-Back as the offer and got message recharge successfully, but the two Mobile holders did not get any message, on 13th April 2017 I called to Jio Customer Care and Jio-Money and knew that it was failed to recharge and that is why they had recharged again from another places and I had to Cash Back them with fine. On that day it was said from Jio-Money that I would get back the money on my wallet. Now, I am very sorry to say that at least nine times I asked Jio-Money and it was said, ”Within 24 hours you will get back the money”. I got refund only Rs. 99 on 8th may 2017. But, today I call three times to Jio-Money and three times to Jio Customer care, each time they have answered differently. Last time Jio-Money said, “You will not get back the money, it is recharged on your Mobile Number in advance for next plan”, I don’t know how is it possible without any information, and finely Customer Care said that there is no one information about my Mobile Number and suggest to mail knowing details.”

I do believe that a reputed big company cannot cheat a little money of a customer but a staff can harasses to a customer. Therefore, I request you kindly to take the necessary steps to refund my balance as early as possible.

Thanking you,
Regards,
Himanka Sekhar Das.

Well my mobile number is a 9505095810 which is idea network . On 5/6/2017 I ported from idea to jio , but I don't why my number didn't successfully ported. UPC is IA313999. Can you please solve my problem.

Sir my internet speed is below 1kbps maximum times from last two dayz not able to browse a page downloading is far possible. Call drop has been raised a number of times. Can't call or receive any call more of the times.. plz take interest and solve the problem at earliest.

My data speed is very slow, wht can I do for that?

Dear Sir/Mam,

Request just I want to inform you that last 20 days my jio no incoming and outgoing is not woking. network showing properly data networking very smoothly but call is not working. I'm recharge location store date 7 April but recharge my filled and retailer not my change balance and not try recharge. so plz resolve my problem. plzz no. 7017569760 / 8273356663.

Yesterday at 1.40 am I used my data for 10 minutes. then I got a message that you have consumed your 1gb data, time in that is showing I have used it at 12.58am. how it is possible that I didn't even on it and lost all the data, as at that time I am in office. I have a proof that I didn't use it and my mobile was in locker, hoping so you will take action soon, thank you.

I have recharged my sim 303+99=404 by the retailer. After one month customer care called me, and said that your recharge was not successful. so your money will be refunded to the respective retailer. i went to him he is not giving money he gave my transaction id.

My service request ID SR00000ACUB8 is not resolved. so please contact me.

Hello, I am an airtel user (9773614623)and i have done a recharge of 244 which you have given an offer of 1GB/day 70 days and A2A local+STD and yesterday i have used data limit of 1 GB at 10:30pm after that i turn off my data ,But you guys still not activating my data next day data which is 1 GB again, so kindly do the needful.

Regards
Anhsirk Sharma
9773614623

Can someone guide me on how to change my dongle password.

My area renan Qaziabad kashmir distict kupwara. tower work is down in ist of june, no team work again start. plz start again solve the problem here.

Dear sir/madam
I am not able to receive incoming calls in my phone...but outgoing calls are ok. I hope you solve my problem
Jio no - 8073769766
Phone--lenovo phab plus

My jio sim is not working, when ever i call it`s showing not registered on network. I have samsung on 7 and also updated my phone but not find jio 4G or India jio network in my phone. kindly help me as soon as possible.
Hrituraj sharma
Rohtak (Haryana)

Everyday morning received text m using 90% data daily data limit on jio prime but i am not using data. when i try to use data then its all related data using apps are buffering. please kindy resolve the issue.
thnx
deepak
jio no 7009702806

I did"t use my net still the speed reduces in very short time. some time at 1 am the 90% data consume message came to my number. plz solve my problem of reduced speed.

I have JIO FI DEVICE and jio sim but my number is still not working as there is no network. Signal indicate is red.

I got new jio sim but after 4 - 5 days voice call is not working only data working. So help me. My jio mob no is 9113462623.