customercare@vgmail.in: Videocon Electronics Customer Care Email

My videocon 2DH was connected on 08 Feb2016. But i am unable to see picture clearly. It is completely hazy & with snow effect.I also paid Rs 30 for the English news which has Not yet commenced.Since last five days NO Hindi movie or news can be viewed except DD news, Repeated call to your toll free no & compliant is of no avail, perforce i had to escalate the matter. Please instruct your electrician / rep to attend to complaint immediately. Col J Dasgupta VSM (Retd). Ahmednagar 7 Bhagyodaya colony, Jamkhed road, behind Damania's Bungalow. my customer id being 163201668.

An early action will be highly appreciated.

With best wishes.
Col J Dasgupta VSM (Retd)

I purchased Videocon refrigerator DC 190L VZ205PTDR-FDA on 17/03/2015 vide inoice DR-8377 through CSD Sadar Bazar Delhi Cantt. The REF got defective in less than ONE year despite FIVE year warranty. The problems are as follows from 08/03/2016 .

1 There is no cooling effect at all.
2 The compressor is getting overheated.

Replace the defective compressor at the earliest with NEW ONE.It is very bad & sad image of the reputed company.How i can believe ahead!!!!!!

Dear Team

We have purchased one SANSUI LED TV 32" in the name of shailendra kumar srivastava s/o shri guru prasad srivastava R/O 108/212 B Gandhi Nagar Ram Bagh Kanpur. we required full details of warranty in this model. kindly send me warranty card as soon as possible on my address or my mail.

Model No - CONTVSMC32H312XKF
Serial No - 210116110286102262
Dealer Name- Gupta Brothers
Date of purchase-22/3/2016

Regards.
Shailendra Kr Srivastava
Mob-9450143062

I purchaced a led mno.TVVMB28HH07FH dated 20jan2016 from Banka & company, Ambedkarnagar, UP. Now in this TV a problem has occurred after one month of purchasing. i have complained to area manager and customer care on 13-3-2016. but my problem has not been solved till now. Please solve my problem as soon as possible. My contact no. is 8423552199, address - Jayram verma colony, PATEL NAGAR, Ambedkarnagar UP.

Dear Ram Verma,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at write2us@vgmail.in and we will put all our efforts in trying to help you out.

Regards,
Videocon Online Team

My kelvinator ac brought before 15 days is not working. It is showing ES in display. Your customer care is always busy! I dont understand with whom they r busy!

Dear Gowtham,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at write2us@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg: 011-39404040 for Delhi.

Regards,
Videocon Online Team

Dear Gowtham,

We are still awaiting information about your complaint number. You can contact us on write2us@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Videocon Online Team

I bought Kelvinator FA Washing Machine and applied for Warranty extension online. Amount was deducted twice but warranty not booked. Called customer care they gave one Mr.Vivekanand of Hyderabad office. Spoke to him and send mail. Reminders 3 times but till date my Rs4000/- stuck up with pathetic response from company. Hope they will refund money.

Dear Dattaraj B,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at write2us@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg: 011-39404040 for Delhi.

Regards,
Videocon Online Team

Videocon is giving a pathetic service to his customers. While selecting the service provider from videocon side why u guys don't check that whether they are capable to provide the service or not??

I purchased Videocon refrigerator, model no. VAL233 / 2010. On same we face the cooling problem. I called your service provider Arshi service on date 4/4/16, which is situated office in sanpada, navi mumbai - 400705.

Guy come from service center and changed two parts from freeze. He take that parts with him and said i will get the some refund from videocon. After all this still issue didn't resolved. then after calling 3-4 times, visiting 2 more guys. Finally my complain resolved.

My Receipt No. : THA 16 000803
Total Amount paid: 3320 Rs
Bill on my father name Jadavji K Chandra.

Now last week again i face the same problem. I called three time to Arshi for service. Everytime they committee for service and they don't provide service. They are asking for service charge which i am Ok with it. But still they are not sending the guy for service. It's a really pathetic when you get the product of videocon and you get the service like this.

My replaced part is still in warranty. After giving money also i am requesting you to take some action and plssss do the needful.

My Videocon AC Has Not Been Working Since Last 40 Days. Many Time I Call To Customer Care But Still My AC Has Not Repair Properly. I Am Very Disappointed With Your service. Dinesh Thirunavu Mudaliar. Ahmedabad.

Dear Dinesh mudaliar,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at write2us@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg: 011-39404040 for Delhi.

Regards,
Videocon Online Team

I purchased videocon micro oven vd25cssk on 8march 20016. I cannot understand how to use please give me for free demo.

Dear Somnath Das,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at write2us@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg: 011-39404040 for Delhi.

Regards,
Videocon Online Team

My Kenstar LF0210 Tumble top loading washing machine shock absorbers are not working properly. As a result the machine is moving from its place during spin drying and giving horrible noise. Can arrange for a new shock absorbers.

Dear Somnath Das,

We are still awaiting information about your complaint number. You can contact us on write2us@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Videocon Online Team

Dear sir, Since purchase of LED i am facing problem of speaker. Two times service centre mechanic has come but still speaker was not changed in my LED.I have purchased my Led on 8th july 2016. so I think i have chosen a very wrong company.

Hi Team,

I have registered complaint on 9th Aug 2016 Evening (compliant number 1608B092224) but the technician has not contacted or visited us in past 5 days. We are contacting customer care number daily and are getting the same response " The technician will visit you today".

Please take this up on Priority as any delay can cause further technical issue in TV.

TV screen issue : right side screen is clear but the left half of screen is blur with white lines.
Problem Occurred on 9th Aug 2016
Device is Under Warranty
order no : 102-SN03-15SOA 80
V. no : 102-SN03-15SIAAO 49

Your immediate response is highly appreciated.

Thanks & Regards,
Dipti

Dear Team,

We purchase branded electronics for comfort and peace of mind thinking it’s been designed and tested by expert engineers for better user satisfaction. But Videocon proved consumer expectations to be wrong by continuing delivery of faulty product to consumers.

I have purchased 2 A/c’s with Model code- VSD55, and used at two different flats. One is for regular use and other was sparingly used.

Suddenly one of the A/C stopped working with Error Code E6, which is very well noted on user manual. Error code recorded in user Manual clearly suggest the error is common and frequency of such codes are high. My query is, if brand engineers have noticed such frequent repetitions of this error why are steps not taken to rectify the product, instead of end user approaching you post facing the difficulties.

As this A/c was sparingly used I faced this code after expiry of warranty. Also the error in not due to usage nor forms a part of normal wear and tear, if my observation is correct then it’s definitely a product failure and should be rectified with no extra cost to user as its noticed from the time of manufacturing and noted in Manual.

Not only product but also service I experienced is pathetic.

My complain number THA2208161033 was registered on 22 Aug , but nobody turned back or contacted me for attending the complaint. After waiting for two days I contacted your Engineer(as per contact number received on SMS) and was surprised to notice he was not aware on my complain been allocated to him, but after several explanation he agreed to attend the complaint today ie: 25th Aug at 10 Am. As its working day I had requested him to abide with timings as I have to attend office after he finishes his job. Today I called him at 10 am to understand his location and had to explain all things what I narrated yesterday as he forget todays appointment, but on REQUEST he agreed to visit my location by 11.15 and he turned up only at 11:45 Am and explained reasons for delay.

My query is why should a consumer do such coordination even after paying for brand product, and what is brands responsibilities in closing registered complain. Believe me such service and quality will force consumers to prefer local products where customers are mentally prepared for poor OR no service at least we save money what Brands take away from us.

Overall I have experienced poor product and service, and expect to get things attended and rectified without any further hassle or escalation.

Warm Regards,
Satyavan Tiadi
Regional Motor Claims Manager
Bajaj Allianz General Insurance Co Ltd
Mob: +91 9867565307

Dear Satyavan Tiadi,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at write2us@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg: 011-39404040 for Delhi.

Regards,
Videocon Online Team

Dear Satyavan Tiadi,

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at write2us@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Videocon Online Team

Very bad issue in warranty of led TV and its also in warranty then also executive is not visiting for issue checking by doing complain log in company. so what will be the permanent solution i will get ?

Please give me appropriate solution for this ASAP because this case is pending since very long time approx 8 to 10 days.

Just requesting you to do the needfully & Contact me or reply me !!!

Dear Satyavan Tiadi

We tried to reach you but your no. was not contactable. Please write to us with updated or alternate mobile number and email ID at write2us@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Videocon Online Team